Amazon Customer Support Executive Interview Questions, Process, and Tips

Talk about delhi and how it influences you

90 mins english spoken and written

Q1. Tell about yourself
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Q2. Describe where you live
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Q3. Why this company
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Q4. Tell about your strengths and how do you use them
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Q1. What is yours goals
Ans. My goal Teaching my children well making them stand on their feet
Answered by Farhana Begum
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Q2. My goal is teaching my children well education and making stand on their feet
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Q3. What is yours strength
Ans. I m a quick learner and grate team player
Answered by Farhana Begum
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Q4. What is yours weakness
Ans. I concentrate on one thing at a time
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Q5. How do you see yourself 5 Year from now
Ans. I see yourself in a senior position managing important portfolio of this company
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Q6. What is yours role model
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Q7. My mother is my role model she get up early in the morning.she prepare food for me everyday she doing work hard for her kids
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Q1. What are your academic plans in future?
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Q2. How do you see yourself after 5 years?
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Q3. Why did you take this role?
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In a group discussion, participants discuss a given topic. They express their views, listen to others, and work towards a collective conclusion. Evaluation often considers communication skills, teamwork, logical reasoning, and the ability to articulate thoughts persuasively. Prepare by staying informed on various topics and practicing active listening and effective communication.

Q1. Could you please elaborate on how the process of adding work hours is managed within the customer support department, and what tools or systems are utilized to facilitate this?
Ans. 
The process of adding work hours in the customer support department is managed through a combination of manual tracking and automated systems.
• Work hours are typically added through a centralized system or software, such as a time tracking tool or an employee management system.

• Employees may be required to log their work hours manually, either through a web-based portal or a dedicated application.

• Supervisors or managers ...read more
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Q2. In the context of customer support, how does Amazon ensure flexibility and accommodate variations in work hours? Additionally, could you provide insights into any specific challenges or scenarios related t...read more
Ans. 
Amazon ensures flexibility in work hours for customer support by offering various shift options and accommodating personal schedules.
• Amazon offers different shift options to accommodate variations in work hours.

• Customer support assistants can choose shifts based on their availability and personal schedules.

• Amazon provides options for part-time, full-time, and flexible work hours.

• Employees can request shift changes or a...read more
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Q1. What is Amazon company
Ans. 
Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
• Founded by Jeff Bezos in 1994

• Started as an online bookstore, now sells a wide range of products

• Offers Amazon Prime subscription service for fast shipping and streaming services

• Owns popular devices like Kindle e-readers and Echo smart speakers
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Q2. Amazon company is brand? Why
Ans. 
Yes, Amazon is a brand known for its wide range of products, excellent customer service, and innovative technology.
• Amazon offers a wide range of products from electronics to groceries, making it a one-stop shop for customers.

• The company is known for its fast and reliable delivery service, including options like Amazon Prime for expedited shipping.

• Amazon has also innovated with services like Amazon Echo and Alexa, showc...read more
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Q3. What is roll of company
Ans. 
The role of a company is to provide products or services to customers, generate revenue, and create value for stakeholders.
• Provide products or services to customers

• Generate revenue through sales

• Create value for stakeholders through profitability and growth
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Q4. What is training of company
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Q5. Why join Amazon
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Q6. What define success in this position
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Plz all round are easy interview

Based on grammars and customer service experience

Q1. Tell me something about you
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Q2. What have learned from your earlier job
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