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Amazon Development Centre India Customer Support Executive Interview Questions and Answers
Amazon Development Centre India Customer Support Executive Interview Experiences
8 interviews found
Anonymous
Selected
I was interviewed in Nov 2024.
(1 Question)
- Q1. Introduce yourself
- Ans.
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
Experienced in handling customer inquiries and complaints
Skilled in problem-solving and conflict resolution
Proficient in using CRM software to track customer interactions
Excellent communication skills both written and verbal
(1 Question)
- Q1. Some quizzes about situation customer faces while ordering
Interview Preparation Tips
Selected
I was interviewed in Dec 2023.
(7 Questions)
- Q1. HR Round questions
- Q2. About my self ,my qualifications
- Q3. About my job profile my ability
- Ans.
I'm a hard working person, self motivated and most important thing is I'm loyal to my work.
- Q4. Why should they hiring me
- Ans.
I'm a key player of your company and I assure you you will never regret for hiring me.
- Q5. Why I want to work with tham
- Ans.
Because it's a reputed company and amezing product .
- Q6. I have laptop aur not
- Q7. What is BPO sector
- Ans.
BPO sector refers to the business process outsourcing industry where companies outsource non-core business functions to third-party service providers.
BPO stands for Business Process Outsourcing.
Companies outsource functions like customer support, technical support, data entry, and more to BPO service providers.
BPO sector is known for cost efficiency, flexibility, and access to specialized skills.
Examples of BPO compani...
(6 Questions)
- Q1. My self, my qualifications
- Q2. My ability,my strength and quality
- Q3. What are my weekness
- Q4. What are my quality
- Q5. Why should they hiring me
- Q6. Why I want to work with tham
Interview Preparation Tips
Selected
I applied via WhatsApp and was interviewed in Jun 2024. There were 2 interview rounds.
Product selling related questions and answers
Product selling related
Interview Preparation Tips
What people are saying about Amazon Development Centre India
Selected
I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.
Aptitude test contain logical part , reasoning part and competitive English part .
(1 Question)
- Q1. Tell us about yourself was the question because I was a fresher.
Amazon Development Centre India interview questions for designations
Ravi Shinde
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2023. There was 1 interview round.
(2 Questions)
- Q1. About yourself?
- Q2. Qualification and experience
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before May 2023. There was 1 interview round.
There is only system and you. The complete test involves our assignment, aptitude test, technical and case study etc in a single session on screen. There are several videos on YouTube anyone can check there for help.
Best of luck.
Interview Preparation Tips
Pooja Singh Chauhan
I applied via Approached by Company and was interviewed before Jun 2021. There were 2 interview rounds.
(1 Question)
- Q1. Versant test which includes grammar test, sentence reconstruction, email writing, sentence repeat, sentence build, reading.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jan 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. All about customer's queries and how we will be able to to solve them.
Interview Preparation Tips
Interview questions from similar companies
Customer Support Executive Interview Questions & Answers
Indiamart Intermesh
Artham Shravani
posted on 16 Jul 2024
(6 Questions)
- Q1. How to filter easy way of the candidate?
- Ans.
Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.
Assess communication skills through a mock customer interaction scenario.
Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.
Review customer service experience by asking about previous roles and responsibilities in custom...
- Q2. How to select the hard worker candidate?
- Ans.
Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.
Look for candidates who have a track record of meeting deadlines and exceeding expectations.
Ask about their previous work experiences and how they handled challenging situations.
Consider their willingness to take on additional responsibilities and go the extra mile.
Evaluate their ability to prioritize tasks and manage the...
- Q3. What is bb&e-com?
- Ans.
bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.
Customer support software platform
Helps businesses manage customer interactions
Streamlines customer support processes
- Q4. What us customer handling?
- Ans.
Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
Listening actively to customers' concerns and questions
Providing accurate and timely information or solutions
Maintaining a positive and helpful attitude
Resolving conflicts or issues effectively
Following up with customers to ensure satisfaction
- Q5. What you know about customer handling?
- Ans.
Customer handling involves effectively communicating with customers to address their needs and concerns.
Active listening to understand customer issues
Empathy to show understanding and care towards customers
Problem-solving skills to find solutions to customer problems
Patience to handle difficult customers calmly
Clear communication to provide information and updates to customers
Conflict resolution to resolve disputes and
- Q6. What is bb & e-com?
- Ans.
BB & E-com stands for Business to Business and E-commerce.
BB refers to Business to Business transactions between companies.
E-com refers to E-commerce, which involves buying and selling goods or services over the internet.
BB & E-com are important aspects of modern business operations.
Examples: Amazon selling products to other businesses (BB) and consumers (E-com).
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 4 interview rounds.
(3 Questions)
- Q1. Briefing about company, roles and responsibility and personal interview a d salary expectation
- Q2. Tell me about your yourself
- Q3. What are your salary expectation
(2 Questions)
- Q1. More detail info about company
- Q2. Personal as well as english proficiency
(1 Question)
- Q1. Formal Intro to team leader
Interview Preparation Tips
Amazon Development Centre India Interview FAQs
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Amazon Development Centre India Customer Support Executive Interview Process
based on 7 interviews
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Amazon Development Centre India Customer Support Executive Reviews and Ratings
based on 63 reviews
Rating in categories
|
Customer Service Associate
2.9k
salaries
|  ₹1 L/yr - ₹5.5 L/yr |
|
Transaction Risk Investigator
1.4k
salaries
| ₹2 L/yr - ₹6.5 L/yr |
|
Customer Service Executive
886
salaries
| ₹1.2 L/yr - ₹5.8 L/yr |
|
Senior Associate
815
salaries
| ₹2.5 L/yr - ₹9.2 L/yr |
|
Quality Specialist
647
salaries
| ₹3 L/yr - ₹7.1 L/yr |
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