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Amazon Development Centre India Customer Support Executive Interview Questions and Answers

Updated 20 Dec 2024

Amazon Development Centre India Customer Support Executive Interview Experiences

8 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Nov 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.

    • Experienced in handling customer inquiries and complaints

    • Skilled in problem-solving and conflict resolution

    • Proficient in using CRM software to track customer interactions

    • Excellent communication skills both written and verbal

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Some quizzes about situation customer faces while ordering

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview timings are very long. You will get to know whether you're selected or not after around 1 month.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Dec 2023.

Round 1 - HR 

(7 Questions)

  • Q1. HR Round questions
  • Q2. About my self ,my qualifications
  • Q3. About my job profile my ability
  • Ans. 

    I'm a hard working person, self motivated and most important thing is I'm loyal to my work.

  • Answered Anonymously
  • Q4. Why should they hiring me
  • Ans. 

    I'm a key player of your company and I assure you you will never regret for hiring me.

  • Answered Anonymously
  • Q5. Why I want to work with tham
  • Ans. 

    Because it's a reputed company and amezing product .

  • Answered Anonymously
  • Q6. I have laptop aur not
  • Q7. What is BPO sector
  • Ans. 

    BPO sector refers to the business process outsourcing industry where companies outsource non-core business functions to third-party service providers.

    • BPO stands for Business Process Outsourcing.

    • Companies outsource functions like customer support, technical support, data entry, and more to BPO service providers.

    • BPO sector is known for cost efficiency, flexibility, and access to specialized skills.

    • Examples of BPO compani...

  • Answered by AI
Round 2 - One-on-one 

(6 Questions)

  • Q1. My self, my qualifications
  • Q2. My ability,my strength and quality
  • Q3. What are my weekness
  • Q4. What are my quality
  • Q5. Why should they hiring me
  • Q6. Why I want to work with tham

Interview Preparation Tips

Interview preparation tips for other job seekers - Because of conection with Amazon

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via WhatsApp and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Case Study 

Product selling related questions and answers

Round 2 - Assignment 

Product selling related

Interview Preparation Tips

Interview preparation tips for other job seekers - Please sallary is time

What people are saying about Amazon Development Centre India

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Amazon Development Centre India
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Working at largest e-comm company for 23k cash in hand for last 3 years...Just received a 7% yearly hike ...
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Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude test contain logical part , reasoning part and competitive English part .

Round 2 - HR 

(1 Question)

  • Q1. Tell us about yourself was the question because I was a fresher.

Amazon Development Centre India interview questions for designations

 Customer Support Associate

 (10)

 Customer Service Executive

 (15)

 Customer Care Executive

 (12)

 Customer Relation Executive

 (1)

 Virtual Customer Support Associate

 (5)

 Customer Service Support Specialist

 (1)

 Seller Support Executive

 (2)

 Support Engineer

 (2)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About yourself?
  • Q2. Qualification and experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidant and give answers the interviewers are very friendly and they understand if you are fresher.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2023. There was 1 interview round.

Round 1 - Aptitude Test 

There is only system and you. The complete test involves our assignment, aptitude test, technical and case study etc in a single session on screen. There are several videos on YouTube anyone can check there for help.
Best of luck.

Interview Preparation Tips

Interview preparation tips for other job seekers - Check YouTube videos if anyone attempting it first time.

Customer Support Executive Interview Questions & Answers

user image Pooja Singh Chauhan

posted on 3 Jun 2022

I applied via Approached by Company and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Versant test 

(1 Question)

  • Q1. Versant test which includes grammar test, sentence reconstruction, email writing, sentence repeat, sentence build, reading.

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic grammar should be cleared. Writing words must be 150 words.

I applied via Naukri.com and was interviewed in Jan 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. All about customer's queries and how we will be able to to solve them.

Interview Preparation Tips

Interview preparation tips for other job seekers - None

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

20 choose the correct answers regarding English

Round 2 - Assignment 

Grammar test versent test which includes email writting,grammer,sentence refilling,fill in the blanks etc

Round 3 - Assignment 

Personality check which is correct to us should be selected in the given options and situations

Interview Preparation Tips

Interview preparation tips for other job seekers - Best tip is write email of 2000letters and check out the time and network issues

I applied via Apna Jobs and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Ggg ghg ggg ghg ggg hh
  • Q2. NAAAS BAAAAA BAAAA BAA BB
  • Q3. Bbbbbbbbbbbbnbbbb hhh

Interview Preparation Tips

Interview preparation tips for other job seekers - NAÀAAAAAAAAAA Neff bnb ohhh ohhh ggg jjjjj gg huh huh huh huh ghg ggg ghg ggg ghg ghhh

Amazon Development Centre India Interview FAQs

How many rounds are there in Amazon Development Centre India Customer Support Executive interview?
Amazon Development Centre India interview process usually has 1-2 rounds. The most common rounds in the Amazon Development Centre India interview process are HR, One-on-one Round and Aptitude Test.
What are the top questions asked in Amazon Development Centre India Customer Support Executive interview?

Some of the top questions asked at the Amazon Development Centre India Customer Support Executive interview -

  1. What is BPO sec...read more
  2. Versant test which includes grammar test, sentence reconstruction, email writin...read more
  3. All about customer's queries and how we will be able to to solve th...read more

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Amazon Development Centre India Customer Support Executive Interview Process

based on 7 interviews

Interview experience

4.7
  
Excellent
View more
Amazon Development Centre India Customer Support Executive Salary
based on 293 salaries
₹1.5 L/yr - ₹5 L/yr
22% more than the average Customer Support Executive Salary in India
View more details

Amazon Development Centre India Customer Support Executive Reviews and Ratings

based on 64 reviews

4.1/5

Rating in categories

3.7

Skill development

4.1

Work-life balance

4.1

Salary

3.8

Job security

4.1

Company culture

3.4

Promotions

3.7

Work satisfaction

Explore 64 Reviews and Ratings
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