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Amazon Development Centre India Customer Service Associate Interview Questions, Process, and Tips

Updated 28 Feb 2025

Top Amazon Development Centre India Customer Service Associate Interview Questions and Answers

View all 8 questions

Amazon Development Centre India Customer Service Associate Interview Experiences

46 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Dec 2024.

Round 1 - Aptitude Test 

Apptitude test became peaceful answerable became this company

Round 2 - HR 

(2 Questions)

  • Q1. What Was company
  • Q2. Package per annum
Round 3 - One-on-one 

(3 Questions)

  • Q1. What about you and your family
  • Ans. 

    My family is very important to me and we have a close-knit relationship.

    • I have a supportive and loving family

    • We enjoy spending time together and have regular family gatherings

    • My family has always been there for me during both good and tough times

  • Answered by AI
  • Q2. Why you select one on one round
  • Ans. 

    One on one rounds allow for personalized interaction and deeper understanding of customer needs.

    • Allows for personalized attention to each customer

    • Enables deeper understanding of customer needs and concerns

    • Builds trust and rapport with customers

    • Provides opportunity for detailed problem-solving and resolution

    • Helps in creating a positive customer experience

  • Answered by AI
  • Q3. Patents with me

Interview Preparation Tips

Interview preparation tips for other job seekers - Company give beautiful experienced with this interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Assignment 

The assessment must be completed before the second round.

Round 2 - HR 

(2 Questions)

  • Q1. Could you provide a introduction about yourself?
  • Q2. Work experience related questions and interests!

Interview Preparation Tips

Interview preparation tips for other job seekers - Never allow the rejections of your past to demotivate you; instead, learn from them and shine brightly!

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is your favourite movie and why will you recommend others to watch it?

What people are saying about Amazon Development Centre India

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a catalog associate
1d
AI take over or ??
30 highly paid catalog associates in my team were terminated with a reason of " AI tools taking over" their process...is the e-com giant adopting an AI take over or any other reason
Got a question about Amazon Development Centre India?
Ask anonymously on communities.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why you want to work in Amazon?
  • Ans. 

    I want to work in Amazon because of its reputation for innovation, customer focus, and career growth opportunities.

    • Amazon is known for its customer-centric approach, which aligns with my passion for providing excellent service.

    • I am impressed by Amazon's commitment to innovation and technology, and I want to be a part of a company that is constantly pushing boundaries.

    • I believe that working at Amazon will provide me wit...

  • Answered by AI

Amazon Development Centre India interview questions for designations

 Senior Customer Service Associate

 (2)

 Customer Service Associate 2

 (1)

 Customer Service Executive

 (15)

 Customer Service Representative

 (2)

 Customer Support Associate

 (10)

 Virtual Customer Associate

 (2)

 Quality Service Associate

 (6)

 Virtual Customer Support Associate

 (5)

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

It was long hour test but good.

Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced customer service professional with a strong focus on providing exceptional support to customers.

    • Over 5 years of experience in customer service roles

    • Skilled in resolving customer complaints and issues in a timely manner

    • Excellent communication and interpersonal skills

    • Proficient in using CRM systems and other customer service tools

  • Answered by AI

Get interview-ready with Top Amazon Development Centre India Interview Questions

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

It was not easy as it had multiple parts.

Round 2 - One-on-one 

(2 Questions)

  • Q1. What is customer obseccion?
  • Ans. 

    Customer obsession is the relentless focus on exceeding customer expectations and delivering exceptional service.

    • Customer obsession involves understanding and anticipating customer needs

    • It requires going above and beyond to ensure customer satisfaction

    • Examples include personalized recommendations, proactive communication, and quick issue resolution

  • Answered by AI
  • Q2. What is leadership?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduced
  • Q2. Introducing yourself with your strength and skills
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

Basic grammar test will be taken

Round 2 - HR 

(2 Questions)

  • Q1. Very easy phonic interview
  • Q2. How would you retain a irated customer
  • Ans. 

    Listen to their concerns, apologize, offer a solution, follow up

    • Listen actively to their complaints without interrupting

    • Apologize sincerely for the inconvenience caused

    • Offer a solution or compensation to resolve the issue

    • Follow up with the customer to ensure their satisfaction

    • Provide exceptional service to rebuild trust

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just need to focus on verbal communication more
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Basic English test , MCQ
Versant test to assess speaking, listening, writing, and understanding.
Cultural assessment.
Virtual job try out. ( It helps the understanding of the role to employees and fitment of of employee to employer)

Round 3 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. About past work experience if

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a good opportunity to start with. The work understanding will be totally based on the trainer you got. Seniors were much helpful.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Aptitude Test 

It was a versant test to check communication in English.

Round 3 - HR 

(2 Questions)

  • Q1. General questions and introduction and hobbies of yourself.
  • Q2. Tell me about yourself What are your hobbies And a topic for which you have to tell advantages and disadvantages

Interview Preparation Tips

Interview preparation tips for other job seekers - It is a very easy process.
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Amazon Development Centre India Interview FAQs

How many rounds are there in Amazon Development Centre India Customer Service Associate interview?
Amazon Development Centre India interview process usually has 2-3 rounds. The most common rounds in the Amazon Development Centre India interview process are Aptitude Test, HR and One-on-one Round.
What are the top questions asked in Amazon Development Centre India Customer Service Associate interview?

Some of the top questions asked at the Amazon Development Centre India Customer Service Associate interview -

  1. how would you handle an irate custom...read more
  2. What do you know about customer serv...read more
  3. What is customer servic...read more
How long is the Amazon Development Centre India Customer Service Associate interview process?

The duration of Amazon Development Centre India Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Amazon Development Centre India Customer Service Associate Interview Process

based on 41 interviews

3 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
  • HR Round
View more
Amazon Development Centre India Customer Service Associate Salary
based on 2.9k salaries
₹1 L/yr - ₹5.5 L/yr
17% more than the average Customer Service Associate Salary in India
View more details

Amazon Development Centre India Customer Service Associate Reviews and Ratings

based on 705 reviews

4.3/5

Rating in categories

4.0

Skill development

4.2

Work-life balance

4.1

Salary

4.0

Job security

4.4

Company culture

3.5

Promotions

4.0

Work satisfaction

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