Amazon Development Centre India Customer Service Associate Interview Questions, Process, and Tips

It was long hour test but good.

Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing exceptional support to customers.
• Over 5 years of experience in customer service roles

• Skilled in resolving customer complaints and issues in a timely manner

• Excellent communication and interpersonal skills

• Proficient in using CRM systems and other customer service tools
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It was not easy as it had multiple parts.

Q1. What is customer obseccion?
Ans. 
Customer obsession is the relentless focus on exceeding customer expectations and delivering exceptional service.
• Customer obsession involves understanding and anticipating customer needs

• It requires going above and beyond to ensure customer satisfaction

• Examples include personalized recommendations, proactive communication, and quick issue resolution
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Q2. What is leadership?
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Q1. Self introduced
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Q2. Introducing yourself with your strength and skills
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Basic grammar test will be taken

Q1. Very easy phonic interview
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Q2. How would you retain a irated customer
Ans. 
Listen to their concerns, apologize, offer a solution, follow up
• Listen actively to their complaints without interrupting

• Apologize sincerely for the inconvenience caused

• Offer a solution or compensation to resolve the issue

• Follow up with the customer to ensure their satisfaction

• Provide exceptional service to rebuild trust
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Basic English test , MCQ
Versant test to assess speaking, listening, writing, and understanding.
Cultural assessment.
Virtual job try out. ( It helps the understanding of the role to employees and fitment of of employee to employer)

Q1. Tell me about yourself
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Q2. About past work experience if
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It was a versant test to check communication in English.

Q1. General questions and introduction and hobbies of yourself.
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Q2. Tell me about yourself What are your hobbies And a topic for which you have to tell advantages and disadvantages
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