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Amazon Development Centre India Customer Service Associate Interview Questions, Process, and Tips

Updated 2 Dec 2024

Top Amazon Development Centre India Customer Service Associate Interview Questions and Answers

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40 Amazon Development Centre India Customer Service Associate Interview Experiences

82 questions found

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Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

One-on-one Round (1 Question)

  • Q1. Why you want to work in Amazon?
Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

2 Interview Rounds

1

Aptitude Test Round

It was not easy as it had multiple parts.

2

One-on-one Round (2 Questions)

  • Q1. What is customer obseccion?
  • Q2. What is leadership?

Get interview-ready with top interview questions

Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Self introduced
  • Q2. Introducing yourself with your strength and skills
Interview experience
3
 Average
Difficulty level
 -
Duration
 -
Result
Selected  Selected

2 Interview Rounds

1

Aptitude Test Round

Basic grammar test will be taken

2

HR Round (2 Questions)

  • Q1. Very easy phonic interview
  • Q2. How would you retain a irated customer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just need to focus on verbal communication more

Amazon Development Centre India interview questions for designations

 Senior Customer Service Associate

 (2)

 Customer Service Associate 2

 (1)

 Customer Service Executive

 (13)

 Customer Service Representative

 (1)

 Customer Support Associate

 (10)

 Virtual Customer Associate

 (2)

 Quality Service Associate

 (5)

 Virtual Customer Support Associate

 (5)

Interview experience
3
 Average
Difficulty level
 Moderate
Duration
 2-4 weeks
Result
Selected  Selected

I applied via Company Website and was interviewed in Jun 2023.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

Aptitude Test Round

Basic English test , MCQ
Versant test to assess speaking, listening, writing, and understanding.
Cultural assessment.
Virtual job try out. ( It helps the understanding of the role to employees and fitment of of employee to employer)

3

HR Round (2 Questions)

  • Q1. Tell me about yourself
  • Q2. About past work experience if

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a good opportunity to start with. The work understanding will be totally based on the trainer you got. Seniors were much helpful.
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed in Jun 2023.

2 Interview Rounds

1

Aptitude Test Round

It was a versant test to check communication in English.

2

HR Round (2 Questions)

  • Q1. General questions and introduction and hobbies of yourself.
  • Q2. Tell me about yourself What are your hobbies And a topic for which you have to tell advantages and disadvantages

Interview Preparation Tips

Interview preparation tips for other job seekers - It is a very easy process.
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Approached by Company and was interviewed in Dec 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Aptitude Test Round

Communication skills test

3

Versant test Round (2 Questions)

  • Q1. Watch YouTube videos for reference
  • Q2. Typing speed must be good
4

One-on-one Round (3 Questions)

  • Q1. Women empowerment
  • Q2. Self introduction
  • Q3. Previous Job experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Very stressful job it is. But if you are from same bg then it's good for you. If you are new joinees then think before you join
Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 2-4 weeks
Result
Selected  Selected

I applied via Referral and was interviewed before May 2023.

2 Interview Rounds

1

Assignment Round

You need to go through an assessment, it is more like an extensive version of versent test.

2

HR Round (1 Question)

  • Q1. Mostly about yourself, some grammer questions, they will basically see your grip on English and confidence.

Interview Preparation Tips

Topics to prepare for Amazon Development Centre India Customer Service Associate interview:
  • Grammer
  • English
Interview preparation tips for other job seekers - Just be confident, try to get a referral and be friendly.
Interview experience
3
 Average
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed in Apr 2023.

2 Interview Rounds

1

Aptitude Test Round

English grammar, situation based Qs.

2

One-on-one Round (1 Question)

  • Q1. Tell me about your city

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm and be yourself.
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Referral and was interviewed before Dec 2023.

2 Interview Rounds

1

HR Round (2 Questions)

  • Q1. What do you know about Amazon?
  • Q2. Why don't you try for technical position?
2

Versant Test Round (2 Questions)

  • Q1. General English Grammer
  • Q2. Conversation Listening Test for Language Understanding

Interview Preparation Tips

Topics to prepare for Amazon Development Centre India Customer Service Associate interview:
  • English
Interview preparation tips for other job seekers - Watch videos on YouTube regarding Pearson Versant Test. Amazon uses Pearson Versant Test for interview

Amazon Development Centre India Interview FAQs

How many rounds are there in Amazon Development Centre India Customer Service Associate interview?
Amazon Development Centre India interview process usually has 2-3 rounds. The most common rounds in the Amazon Development Centre India interview process are Aptitude Test, One-on-one Round and Resume Shortlist.
What are the top questions asked in Amazon Development Centre India Customer Service Associate interview?

Some of the top questions asked at the Amazon Development Centre India Customer Service Associate interview -

  1. how would you handle an irate custom...read more
  2. What do you know about customer serv...read more
  3. What is customer servic...read more
How long is the Amazon Development Centre India Customer Service Associate interview process?

The duration of Amazon Development Centre India Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Interview Process at Amazon Development Centre India Customer Service Associate

based on 11 interviews in last 1 year

2 Interview rounds

  • Aptitude Test Round
  • HR Round
View more

People are getting interviews through

based on 30 Amazon Development Centre India interviews
Job Portal
Company Website
Referral
WalkIn
Campus Placement
Recruitment Consultant
37%
27%
13%
3%
3%
3%
14% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Amazon Development Centre India Customer Service Associate Salary
based on 2.8k salaries
₹1 L/yr - ₹5.6 L/yr
16% more than the average Customer Service Associate Salary in India
View more details

Amazon Development Centre India Customer Service Associate Reviews and Ratings

based on 683 reviews

4.4/5

Rating in categories

4.0

Skill development

4.2

Work-Life balance

4.2

Salary & Benefits

4.1

Job Security

4.5

Company culture

3.6

Promotions/Appraisal

4.0

Work Satisfaction

Explore 683 Reviews and Ratings
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