Amazon Development Centre India Customer Service Associate Interview Questions, Process, and Tips

It was not easy as it had multiple parts.

Q1. What is customer obseccion?
Ans. 
Customer obsession is the relentless focus on exceeding customer expectations and delivering exceptional service.
• Customer obsession involves understanding and anticipating customer needs

• It requires going above and beyond to ensure customer satisfaction

• Examples include personalized recommendations, proactive communication, and quick issue resolution
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Q2. What is leadership?
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Q1. Self introduced
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Q2. Introducing yourself with your strength and skills
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Basic grammar test will be taken

Q1. Very easy phonic interview
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Q2. How would you retain a irated customer
Ans. 
Listen to their concerns, apologize, offer a solution, follow up
• Listen actively to their complaints without interrupting

• Apologize sincerely for the inconvenience caused

• Offer a solution or compensation to resolve the issue

• Follow up with the customer to ensure their satisfaction

• Provide exceptional service to rebuild trust
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Basic English test , MCQ
Versant test to assess speaking, listening, writing, and understanding.
Cultural assessment.
Virtual job try out. ( It helps the understanding of the role to employees and fitment of of employee to employer)

Q1. Tell me about yourself
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Q2. About past work experience if
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It was a versant test to check communication in English.

Q1. General questions and introduction and hobbies of yourself.
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Q2. Tell me about yourself What are your hobbies And a topic for which you have to tell advantages and disadvantages
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It was a test of English speaking and writing, as well as a behavioral assessment.

Q1. What topic did the HR ask you to speak on for two minutes, and what did you share about your daily routine?
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Q2. What is your current salary, company benefits, and your role at your workplace?
Ans. 
I am currently earning $45,000 annually with health insurance benefits and I work as a Customer Service Representative at XYZ Company.
• Current salary is $45,000 annually

• Receive health insurance benefits

• Role is Customer Service Representative at XYZ Company
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Q1. What were your salary expectations during the interview?
Ans. 
I expressed my salary expectations based on my experience, skills, and the industry standard.
• I researched the average salary range for Customer Service Associates in the industry.

• I considered my level of experience and skills when discussing salary expectations.

• I mentioned that I am open to negotiation based on the overall compensation package offered.
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