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Amazon Development Centre India Customer Service Associate Interview Questions, Process, and Tips

Updated 28 Feb 2025

Top Amazon Development Centre India Customer Service Associate Interview Questions and Answers

View all 8 questions

Amazon Development Centre India Customer Service Associate Interview Experiences

46 interviews found

I applied via Company Website and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

An exam used to determine an individual's skill or propensity to succeed in a given activity.

Round 3 - Coding Test 

C language or c++ language
And core java

Interview Preparation Tips

Interview preparation tips for other job seekers - I am just learning c language, c++ language & Java Language.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Previous org experience

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

There will be an aptitude test to measure your inter communication and comprehensive skills

Round 3 - One-on-one 

(3 Questions)

  • Q1. Tell about your self
  • Q2. Where do you see yourself in the next 5 yeas
  • Q3. Explain about a situation where you have took some tough decision in your life

What people are saying about Amazon Development Centre India

View All
a catalog associate
3d
AI take over or ??
30 highly paid catalog associates in my team were terminated with a reason of " AI tools taking over" their process...is the e-com giant adopting an AI take over or any other reason
Got a question about Amazon Development Centre India?
Ask anonymously on communities.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - Aptitude Test 

Not that tough but need to be good in English

Interview Preparation Tips

Interview preparation tips for other job seekers - All the rounds were pretty easy to me,
but please work on your writing and speaking skills.

Amazon Development Centre India interview questions for designations

 Senior Customer Service Associate

 (2)

 Customer Service Associate 2

 (1)

 Customer Service Executive

 (15)

 Customer Service Representative

 (2)

 Customer Support Associate

 (10)

 Virtual Customer Associate

 (2)

 Quality Service Associate

 (6)

 Virtual Customer Support Associate

 (5)

I applied via Naukri.com and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Please prepare on typing speed via type master, work on aptitude and reasoning, try to look know what is versant test. Also, remember what you had selected at the beginning because at the end of the test the same Questions will be asked in a different manner and your answer should be same or atleast the most closest. If you will prepare on the above points you will clarify or else it will and is the most difficult test of my life and when it comes to test and giving it virtually; please be ready to sit continuously for 2-3 hours (depends on your speed of resolving questions).

Round 2 - HR 

(1 Question)

  • Q1. Are you ready to work in 24X7 shifts.

Interview Preparation Tips

Interview preparation tips for other job seekers - Same as above and please join this organisation and you will not regret ever on your decision.

Get interview-ready with Top Amazon Development Centre India Interview Questions

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Why do you want to join Amazon?
  • Q2. Why should we hire you?

I applied via Company Website and was interviewed in Oct 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. English writing, complete the sentence essay writing email writing Voice test if going for voice call
  • Q2. Though interviews questions are not always same but assessment has 5stages to complete

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are preparing for Amazon VCS you can practice English grammar test also watch some related video from YouTube which give clear idea about assessment and how to solve it
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It was a written versant test and consisted of questions related to your English Competencies. There were multiple sections like, sentence constructions, fill in the blanks, Story retelling, Sentence corrections etc.
It was challenging and not that easy and would require you to be good in English Grammar.

Round 3 - HR 

(2 Questions)

  • Q1. Why do you want to work for this company?
  • Q2. What makes you perfect for this job role?

Interview Preparation Tips

Interview preparation tips for other job seekers - Check sample written versant on youtube and for interview, they will check your communication and confidence.

Interview Questionnaire 

4 Questions

  • Q1. Versant test
  • Q2. Answer promptly with clear pronunciation and grammar should be very good
  • Q3. Time management
  • Q4. You have to be very quick but steady with your answers

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself?
  • Q2. Where do you see yourself in the next 5 years?
  • Q3. How would you handle an irate customer?
  • Ans. 

    I would listen to their concerns, empathize with their situation, apologize for any inconvenience, and offer a solution to their problem.

    • Listen actively to the customer's complaints and let them vent their frustrations

    • Empathize with their situation and acknowledge their feelings

    • Apologize for any inconvenience caused and take responsibility for the issue

    • Offer a solution to their problem and work towards a resolution

    • Foll...

  • Answered by AI

Amazon Development Centre India Interview FAQs

How many rounds are there in Amazon Development Centre India Customer Service Associate interview?
Amazon Development Centre India interview process usually has 2-3 rounds. The most common rounds in the Amazon Development Centre India interview process are Aptitude Test, HR and One-on-one Round.
What are the top questions asked in Amazon Development Centre India Customer Service Associate interview?

Some of the top questions asked at the Amazon Development Centre India Customer Service Associate interview -

  1. how would you handle an irate custom...read more
  2. What do you know about customer serv...read more
  3. What is customer servic...read more
How long is the Amazon Development Centre India Customer Service Associate interview process?

The duration of Amazon Development Centre India Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Amazon Development Centre India Customer Service Associate Interview Process

based on 42 interviews

3 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
  • HR Round
View more
Amazon Development Centre India Customer Service Associate Salary
based on 2.9k salaries
₹1 L/yr - ₹5.5 L/yr
17% more than the average Customer Service Associate Salary in India
View more details

Amazon Development Centre India Customer Service Associate Reviews and Ratings

based on 705 reviews

4.3/5

Rating in categories

4.0

Skill development

4.2

Work-life balance

4.1

Salary

4.0

Job security

4.4

Company culture

3.5

Promotions

4.0

Work satisfaction

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