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Amazon Development Centre India Customer Service Associate Interview Questions, Process, and Tips

Updated 28 Feb 2025

Top Amazon Development Centre India Customer Service Associate Interview Questions and Answers

View all 8 questions

Amazon Development Centre India Customer Service Associate Interview Experiences

46 interviews found

Interview Questionnaire 

2 Questions

  • Q1. What is customer service.?
  • Ans. 

    Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

    • Customer service involves actively listening to customers and addressing their needs and concerns.

    • It includes providing accurate information about products or services, handling complaints and resolving issues, and ensuring customer satisfaction.

    • Examples of good customer service include responding promptly ...

  • Answered by AI
  • Q2. How can you treat to angry customers.?
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2022. There was 1 interview round.

Round 1 - English communication skill test 

(2 Questions)

  • Q1. Complete set questions for Aptitude test
  • Q2. English written test email draft

Interview Preparation Tips

Topics to prepare for Amazon Development Centre India Customer Service Associate interview:
  • email process
  • English
  • Communication Skills
Interview preparation tips for other job seekers - Best way to crack interview is to Work on communication skills

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

I applied via Recruitment Consultant and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About yourself , why you would like to join this organization? Etc

Interview Preparation Tips

Interview preparation tips for other job seekers - It was all good working with Amazon .Had a wonderful experience. If you"re trying to apply don't think just Go for it . :)

What people are saying about Amazon Development Centre India

View All
a catalog associate
3d
AI take over or ??
30 highly paid catalog associates in my team were terminated with a reason of " AI tools taking over" their process...is the e-com giant adopting an AI take over or any other reason
Got a question about Amazon Development Centre India?
Ask anonymously on communities.

I applied via Naukri.com and was interviewed in Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. I was asked about my aspirations and goals.
  • Q2. I told them that it was a bigger step towards my carrier growth starting with Amazon.
  • Q3. About your self?
  • Q4. Education, experience, Family and other stuff.
  • Q5. Why Amazon?

Interview Preparation Tips

Interview preparation tips for other job seekers - Best place to work.
Amazon is always the best.

Amazon Development Centre India interview questions for designations

 Senior Customer Service Associate

 (2)

 Customer Service Associate 2

 (1)

 Customer Service Executive

 (15)

 Customer Service Representative

 (2)

 Customer Support Associate

 (10)

 Virtual Customer Associate

 (2)

 Quality Service Associate

 (6)

 Virtual Customer Support Associate

 (5)

Interview Questionnaire 

1 Question

  • Q1. General English question and you have to be a typer and main thing you should know the basic of english and there will several story writing round

Get interview-ready with Top Amazon Development Centre India Interview Questions

I applied via Company Website and was interviewed in Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. There was multiple written exam.
  • Q2. They will check, how good you are in English.
  • Q3. And your typing speed.

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are good in English. Then this job for you.

Interview Questionnaire 

1 Question

  • Q1. MCQ, English,Mathematics, Paragraph writing,dectation,all mentioned subjects are tricky put by hirepro

Interview Preparation Tips

Interview preparation tips for other job seekers - Be attentive and try to understand the each question from each subject

Interview Questionnaire 

1 Question

  • Q1. What do you know about customer service

I applied via Naukri.com and was interviewed in Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. There were 20 questions of grammer, version round.

Interview Preparation Tips

Interview preparation tips for other job seekers - In short amazon is amazing.

I applied via Naukri.com and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Nothing much just know about English sentences , Email, Listening and speaking
  • Q2. Take assessment and that's it for virtual process

Amazon Development Centre India Interview FAQs

How many rounds are there in Amazon Development Centre India Customer Service Associate interview?
Amazon Development Centre India interview process usually has 2-3 rounds. The most common rounds in the Amazon Development Centre India interview process are Aptitude Test, HR and One-on-one Round.
What are the top questions asked in Amazon Development Centre India Customer Service Associate interview?

Some of the top questions asked at the Amazon Development Centre India Customer Service Associate interview -

  1. how would you handle an irate custom...read more
  2. What do you know about customer serv...read more
  3. What is customer servic...read more
How long is the Amazon Development Centre India Customer Service Associate interview process?

The duration of Amazon Development Centre India Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Amazon Development Centre India Customer Service Associate Interview Process

based on 42 interviews

3 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
  • HR Round
View more
Amazon Development Centre India Customer Service Associate Salary
based on 2.9k salaries
₹1 L/yr - ₹5.5 L/yr
17% more than the average Customer Service Associate Salary in India
View more details

Amazon Development Centre India Customer Service Associate Reviews and Ratings

based on 705 reviews

4.3/5

Rating in categories

4.0

Skill development

4.2

Work-life balance

4.1

Salary

4.0

Job security

4.4

Company culture

3.5

Promotions

4.0

Work satisfaction

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