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BigBasket Chat Support Executive Interview Questions and Answers
BigBasket Chat Support Executive Interview Experiences
1 interview found
I applied via Recruitment Consulltant and was interviewed before Jun 2021. There were 3 interview rounds.
(1 Question)
- Q1. How will you write an email to customer regarding order delivery status?
- Ans.
To write an email to a customer regarding order delivery status.
Start with a greeting and thank the customer for their order.
Provide the order number and expected delivery date.
If there is a delay, apologize and explain the reason.
Offer a solution or compensation if necessary.
End with a thank you and a call to action to contact support if needed.
(1 Question)
- Q1. Typing Test - Min 30wpm
(1 Question)
- Q1. Write any recent watched movie story in English of at least full page?
- Ans.
A recent watched movie story
Title: The Invisible Man
Genre: Thriller, Horror
Plot: A woman escapes from her abusive boyfriend, only to discover that he has found a way to become invisible and is tormenting her.
Themes: Domestic abuse, gaslighting, psychological trauma
Main characters: Cecilia Kass, Adrian Griffin
Key scenes: Cecilia being chased by an unseen force, the reveal of Adrian's invisibility suit
Ending: Cecilia out...
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Interview questions from similar companies
Chat Support Executive Interview Questions & Answers
Amazon
Niharika Tadakamalla
posted on 8 May 2024
It was reading speaking and listening test
(1 Question)
- Q1. Tell me about yourself
Santanu Kumar
Selected
Basic grammar and aptitude assessment.
(5 Questions)
- Q1. Can you provide an introduction to your work experience?
- Q2. How do you develop a strategy for managing regular defaulters?
- Q3. What factors influence the efficiency of a standard operating procedure (SOP)?
- Q4. How do you monitor key performance indicators (KPIs)?
- Q5. What strategies do you employ to manage attrition and shrinkage within your team?
Selected
I was interviewed in Feb 2025.
(3 Questions)
- Q1. What is your education
- Q2. How much experience in warehouse
- Q3. How many members in family
Team Lead Operations Interview Questions & Answers
Amazon Development Centre India
Anonymous
posted on 9 Sep 2023
Basic attitude test and English
(2 Questions)
- Q1. About the process
- Q2. About the previous job role
Interview Preparation Tips
Selected
I was interviewed before Jan 2024.
(2 Questions)
- Q1. Can you tell me about yourself?
- Ans.
Experienced operations professional with a track record of leading teams to success in fast-paced environments.
Over 5 years of experience in operations management
Proven ability to streamline processes and improve efficiency
Strong leadership skills with a focus on team development
Managed a team of 20+ employees at previous company
- Q2. What are your qualifications?
- Ans.
I have a Bachelor's degree in Business Administration, 5 years of experience in operations management, and strong leadership skills.
Bachelor's degree in Business Administration
5 years of experience in operations management
Strong leadership skills
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Aug 2022. There was 1 interview round.
(5 Questions)
- Q1. Arround first for this job intraview
- Q2. Arroun first amazon for this job
- Q3. Arroun frist for this job
- Q4. Qustion hinndi first intraviaw
- Q5. First for intreviaw for job amazon
Interview Preparation Tips
Nagesh Babu H
(5 Questions)
- Q1. Good conversation
- Q2. Customer satisfaction
- Q3. Escalation metrics
- Q4. Deliver Handed in last company
- Q5. Salary discussion
Sowju Sowju
Interview Questionnaire
3 Questions
- Q1. What is the use of chat prosses in amazon
- Q2. What work we should do in amazon
- Q3. Is any targets in chat process
- Ans.
Targets may or may not be present in chat process depending on the company's policies.
Some companies may have targets for response time, customer satisfaction, or sales.
Targets can help motivate employees and improve performance.
However, unrealistic targets can lead to stress and burnout.
It is important to clarify the targets and expectations before starting the job.
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Feb 2024. There were 5 interview rounds.
Good environment, good seating arrangment, good behaviour, simple vocabulary.
Proficiency of each candidate
Understanding every aspect of the case
Simple vocabulary, good behaviour, good seating arrangment, good environment
(4 Questions)
- Q1. Technique to perform the task
- Ans.
Utilize a combination of time management, delegation, and communication skills to effectively perform the task.
Prioritize tasks based on urgency and importance
Delegate tasks to team members based on their strengths and workload
Communicate clearly and regularly with team members to ensure everyone is on the same page
Use tools such as project management software to track progress and deadlines
- Q2. Working experiance to the job
- Q3. Physical and mental approach to the candidate
- Q4. Success in exams, good behavior, good seating arrangement, good vocabulary.
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BigBasket Chat Support Executive Reviews and Ratings
based on 10 reviews
Rating in categories
|
Business Development Executive
660
salaries
|  ₹2 L/yr - ₹5.2 L/yr |
|
Inventory Executive
426
salaries
| ₹2.1 L/yr - ₹5.2 L/yr |
|
Operations Controller
382
salaries
| ₹2 L/yr - ₹5.4 L/yr |
|
Shift Incharge
365
salaries
| ₹1.9 L/yr - ₹5.8 L/yr |
|
Customer Support Executive
332
salaries
| ₹1.7 L/yr - ₹3.8 L/yr |
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