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Amazon Chat Support Executive Interview Questions and Answers

Updated 8 May 2024

Amazon Chat Support Executive Interview Experiences

3 interviews found

Chat Support Executive Interview Questions & Answers

user image Niharika Tadakamalla

posted on 8 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

It was reading speaking and listening test

Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

I applied via Naukri.com and was interviewed in Aug 2022. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Arround first for this job intraview
  • Q2. Arroun first amazon for this job
  • Q3. Arroun frist for this job
  • Q4. Qustion hinndi first intraviaw
  • Q5. First for intreviaw for job amazon

Interview Preparation Tips

Interview preparation tips for other job seekers - I am intrested for this job amazon this job

Chat Support Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. What important things should be followed when you are in conversa ... read more
asked in BigBasket
Q2. How will you write an email to customer regarding order delivery ... read more
asked in Swiggy
Q3. Why English should be business language?
Q4. What will you do if the company will get high customer flow
asked in Jio
Q5. What do you mean by customer service representative?

Interview Questionnaire 

3 Questions

  • Q1. What is the use of chat prosses in amazon
  • Q2. What work we should do in amazon
  • Q3. Is any targets in chat process
  • Ans. 

    Targets may or may not be present in chat process depending on the company's policies.

    • Some companies may have targets for response time, customer satisfaction, or sales.

    • Targets can help motivate employees and improve performance.

    • However, unrealistic targets can lead to stress and burnout.

    • It is important to clarify the targets and expectations before starting the job.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - What is ur shortterm goal..

Interview questions from similar companies

I applied via Approached by Company and was interviewed before Oct 2021. There was 1 interview round.

Round 1 - Chatting 

(6 Questions)

  • Q1. What can you expect from company ?
  • Q2. How did you feel you get this job.?
  • Q3. Did you get exciting to join with us
  • Q4. Did you have intrested to join us
  • Q5. Any suggestions to give us
  • Q6. Salary depends on your work

Interview Preparation Tips

Interview preparation tips for other job seekers - Trust on your hopes
Work hard
Don't believe anyone directly

Interview Questionnaire 

1 Question

  • Q1. Why do you want to work in a Retail Industries ?

I applied via Naukri.com and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Introduction , why I wanted to work with flipkart , about flipkart ,
  • Q2. About my daily routine (to check my communication skills)
  • Q3. My past experiences or projects or degree

Interview Preparation Tips

Interview preparation tips for other job seekers - be sincere , soft spoken

I applied via Naukri.com and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about urself in brief
  • Q2. Do u have any experience?
  • Q3. What was ur last salary and what is ur expected salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Whatever you talk be confident that is the only and most importantly required

I applied via Walk-in and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Basic interview questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Applied for intern easy interview prcess
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed before Jan 2024. There were 2 interview rounds.

Round 1 - Assignment 

The assessment of English proficiency was conducted.

Round 2 - One-on-one 

(1 Question)

  • Q1. Can you describe your academic background and professional experience?
  • Ans. 

    I have a Bachelor's degree in Business Administration and 3 years of experience in customer service.

    • Bachelor's degree in Business Administration

    • 3 years of experience in customer service

    • Strong communication and problem-solving skills

    • Experience in handling customer inquiries and resolving issues efficiently

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Found it and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

What are your goals?
Tell me something about our company?

Round 3 - One-on-one 

(4 Questions)

  • Q1. What is the difference between confidence and over confidence?
  • Ans. 

    Confidence is a positive belief in oneself, while overconfidence is an excessive and unrealistic belief in one's abilities.

    • Confidence is based on self-assurance and a realistic assessment of one's skills and abilities.

    • Overconfidence involves an inflated sense of self-worth and an underestimation of risks and challenges.

    • Confidence is often earned through experience and knowledge.

    • Overconfidence can lead to complacency an...

  • Answered by AI
  • Q2. Tell me something about your self.
  • Ans. 

    I am a dedicated and experienced customer service executive with a passion for helping customers and resolving their issues.

    • I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.

    • I am skilled in handling customer inquiries, complaints, and providing timely and effective solutions.

    • I have a proven track record of maintaining high customer satisfaction r...

  • Answered by AI
  • Q3. Why do you want to work at our company.
  • Ans. 

    I want to work at your company because of its excellent reputation and commitment to customer satisfaction.

    • Your company has a strong reputation for providing exceptional customer service.

    • I am impressed by the positive reviews and feedback from customers about your company's service.

    • Your company's commitment to customer satisfaction aligns with my own values and work ethic.

    • I believe working at your company will provide ...

  • Answered by AI
  • Q4. Can you work under pressure
  • Ans. 

    Yes, I can work under pressure.

    • I thrive in high-pressure situations and remain calm and focused.

    • I have experience handling difficult customers and resolving their issues efficiently.

    • I prioritize tasks effectively to meet deadlines even in stressful situations.

    • I can adapt quickly to changing circumstances and make decisions under pressure.

    • I maintain a positive attitude and motivate my team during challenging times.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Reliance Retail Customer Service Executive interview:
  • Yes we'll prepared
  • Good skills
Interview preparation tips for other job seekers - Why did you resign from your previous job.
How many members in your family
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Amazon Interview FAQs

How many rounds are there in Amazon Chat Support Executive interview?
Amazon interview process usually has 1-2 rounds. The most common rounds in the Amazon interview process are One-on-one Round and Assignment.
What are the top questions asked in Amazon Chat Support Executive interview?

Some of the top questions asked at the Amazon Chat Support Executive interview -

  1. Is any targets in chat proc...read more
  2. First for intreviaw for job ama...read more
  3. Arroun first amazon for this ...read more

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Amazon Chat Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Amazon Chat Support Executive Salary
based on 52 salaries
₹2 L/yr - ₹5.4 L/yr
10% more than the average Chat Support Executive Salary in India
View more details

Amazon Chat Support Executive Reviews and Ratings

based on 22 reviews

4.4/5

Rating in categories

4.0

Skill development

4.5

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4.4

Salary

3.2

Job security

4.6

Company culture

3.5

Promotions

4.1

Work satisfaction

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