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Jio Chat Support Executive Interview Questions and Answers

Updated 19 Dec 2020

Jio Chat Support Executive Interview Experiences

1 interview found

I applied via Referral and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What do you mean by customer service representative?
  • Ans. 

    A customer service representative is a person who interacts with customers on behalf of a company to provide information, resolve issues, and ensure customer satisfaction.

    • Acts as a liaison between the company and its customers

    • Answers customer inquiries and resolves complaints

    • Provides information about products and services

    • Ensures customer satisfaction and retention

    • May handle sales and billing inquiries

    • Examples: call ce...

  • Answered by AI
  • Q2. What are your views on covid situation?
  • Ans. 

    The covid situation is a global crisis that has affected millions of people and disrupted daily life.

    • The pandemic has caused widespread illness, death, and economic hardship

    • It has highlighted the importance of public health measures such as social distancing and wearing masks

    • Vaccines have been developed and are being distributed, but there are still challenges in ensuring equitable access

    • The situation is constantly evo...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I dont have anything against the company. I have a problem with one of the recruiters. Company location is Thane and the person's name is asawari. There was a hiring for Chat process in Jio. I applied for the same and i got a call from the lady. She asked me 1-2 questions about random topics like covid situation and customer service responsibilities. I answered the questions politely but the response was very rude. The lady demanded me to have excellent communication skills with good thought process. When i cross questioned and reasoned with her that communicating through chat is different and customer market is indian. Least customer will really care about english and will be much concerned about their own issues. Customer care representative is responsible for understanding and serving the needs of customers keeping language barriers at bay. but she refused to listen and directly hung up. These type of recruiters are the reason MNCs are not able to hire talent. They are just hiring english speaking machines.

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.

Round 1 - Aptitude Test 

Mainly relate to the English aptitude

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Distributer selected 

(2 Questions)

  • Q1. Qualification and Sales skills
  • Q2. Salary offer and Target performance
Round 3 - Selection immediately 

(1 Question)

  • Q1. Formalaties done by me and selected

Interview Preparation Tips

Interview preparation tips for other job seekers - Formalaties done by employer sides and I accept offer
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. I don't want questions will be but I want to join
  • Q2. So if you will take interview I can take this opportunity
  • Q3. Nothing much .. I have written already above

Interview Preparation Tips

Interview preparation tips for other job seekers - Actually ? what will u suggest or give advice I am looking for a job also

I applied via Walk-in and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is sales Difference between sale and advertising
  • Ans. 

    Sales is the process of selling products or services to customers in exchange for money or other valuable consideration.

    • Sales involves direct interaction with customers to persuade them to purchase a product or service

    • Advertising is a form of marketing that aims to promote a product or service to a large audience through various media channels

    • Sales is focused on closing deals and generating revenue, while advertising i...

  • Answered by AI
  • Q2. What is the difference between prepaid and postpaid
  • Ans. 

    Prepaid refers to paying in advance for a service, while postpaid refers to paying after the service has been used.

    • Prepaid plans require payment before using the service, while postpaid plans require payment after using the service.

    • Prepaid plans are typically used for mobile phones, where users pay for a certain amount of data or minutes in advance, while postpaid plans are used for utilities like electricity or water,...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills are must and you should be clear for the profile
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

About my experience sales type questions

Round 2 - HR 

(2 Questions)

  • Q1. Salary discuss about previous
  • Q2. Nothing one

Interview Preparation Tips

Interview preparation tips for other job seekers - Good for increasing salary
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Where did you work before?
  • Ans. 

    I worked at XYZ Company as a Sales Manager for 5 years.

    • Worked at XYZ Company as a Sales Manager

    • Managed a team of 10 sales representatives

    • Achieved 150% of sales target in the last quarter

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Experience and personal background.
Round 3 - Aptitude Test 

It was easy to moderate

Interview Preparation Tips

Interview preparation tips for other job seekers - Keeping going....
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(5 Questions)

  • Q1. Old company experience, body language, Daily routine, education background, etc
  • Q2. Why Join this Company
  • Q3. Why quit Job. How to do sell Any thing.
  • Q4. What is mbps and Mpbs
  • Ans. 

    Mbps stands for megabits per second, while Mbps stands for megabytes per second.

    • Mbps is a unit of measurement for data transfer speed, typically used for internet connections.

    • 1 Mbps is equal to 1 million bits per second.

    • Mbps is commonly used to describe internet download and upload speeds.

    • Mbps is different from MBps, which stands for megabytes per second and is used to measure data storage or transfer rates.

  • Answered by AI
  • Q5. What is broadband and fiber
  • Ans. 

    Broadband and fiber are types of high-speed internet connections.

    • Broadband refers to a high-speed internet connection that is always on and faster than traditional dial-up connections.

    • Fiber optic internet uses fiber optic cables to transmit data at incredibly fast speeds, making it one of the fastest internet options available.

    • Both broadband and fiber are popular choices for households and businesses looking for reliab

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. What is fiber? How many types fiber?
  • Ans. 

    Fiber is a type of carbohydrate that the body cannot digest. There are two main types of fiber - soluble and insoluble.

    • Soluble fiber dissolves in water and helps to lower cholesterol and regulate blood sugar levels. Examples include oats, beans, and fruits.

    • Insoluble fiber does not dissolve in water and helps with digestion by adding bulk to the stool. Examples include whole grains, nuts, and vegetables.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work experince and Working Advantage Most Valuable in life

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why left job from jio
  • Q2. Why do you want to work in Airtel?

Interview Preparation Tips

Interview preparation tips for other job seekers - I am working here is good Job
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Jio Interview FAQs

What are the top questions asked in Jio Chat Support Executive interview?

Some of the top questions asked at the Jio Chat Support Executive interview -

  1. What do you mean by customer service representati...read more
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Jio Chat Support Executive Salary
based on 10 salaries
₹2 L/yr - ₹3 L/yr
18% less than the average Chat Support Executive Salary in India
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