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Jio Chat Support Executive Interview Questions and Answers

Updated 19 Dec 2020

Jio Chat Support Executive Interview Experiences

1 interview found

I applied via Referral and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What do you mean by customer service representative?
  • Ans. 

    A customer service representative is a person who interacts with customers on behalf of a company to provide information, resolve issues, and ensure customer satisfaction.

    • Acts as a liaison between the company and its customers

    • Answers customer inquiries and resolves complaints

    • Provides information about products and services

    • Ensures customer satisfaction and retention

    • May handle sales and billing inquiries

    • Examples: call ce...

  • Answered by AI
  • Q2. What are your views on covid situation?
  • Ans. 

    The covid situation is a global crisis that has affected millions of people and disrupted daily life.

    • The pandemic has caused widespread illness, death, and economic hardship

    • It has highlighted the importance of public health measures such as social distancing and wearing masks

    • Vaccines have been developed and are being distributed, but there are still challenges in ensuring equitable access

    • The situation is constantly evo...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I dont have anything against the company. I have a problem with one of the recruiters. Company location is Thane and the person's name is asawari. There was a hiring for Chat process in Jio. I applied for the same and i got a call from the lady. She asked me 1-2 questions about random topics like covid situation and customer service responsibilities. I answered the questions politely but the response was very rude. The lady demanded me to have excellent communication skills with good thought process. When i cross questioned and reasoned with her that communicating through chat is different and customer market is indian. Least customer will really care about english and will be much concerned about their own issues. Customer care representative is responsible for understanding and serving the needs of customers keeping language barriers at bay. but she refused to listen and directly hung up. These type of recruiters are the reason MNCs are not able to hire talent. They are just hiring english speaking machines.

Interview questions from similar companies

Interview Preparation Tips

Round: Group Discussion
Experience: Salry discuss and job security
Duration: 1 hour 30 minutes

I appeared for an interview before Jan 2016.

Interview Questionnaire 

1 Question

  • Q1. My weakness

Interview Preparation Tips

Round: HR Interview
Experience: It is very difficult for everyone to tell someone about the weakness

College Name: RKGIT

I applied via Referral and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. He ask totally about your resume
  • Q2. Second round he will check

Interview Preparation Tips

Interview preparation tips for other job seekers - hello friends
the airtel sales interview process is very easy you go for interview and just relax and tell about your work experience to easy way and your introduction your background and your qualification your expectation about salary and your selected inshallah
thanku very much
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Online Assessment: Three sections conducted on AMCAT.

Aptitude: 16 questions.Technical: 14 questions.Coding: 2 questions.Variation of frequency sort I was happy to see this question but I couldn’t solve it completely because the platform AMCAT uses an old version of C++. Things like map, unordered_map, priority_queue, auto keyword, etc. don’t work here. Awesome explanationIt was a question to maximize something. I don’t remember it right now. Solved it using maxHeap. Surprisingly, priority_queue worked here :-).
Variation of frequency sort I was happy to see this question but I couldn’t solve it completely because the platform AMCAT uses an old version of C++. Things like map, unordered_map, priority_queue, auto keyword, etc. don’t work here. Awesome explanationIt was a question to maximize something. I don’t remember it right now. Solved it using maxHeap. Surprisingly, priority_queue worked here :-).

Round 3 - Coding Test 

Aptitude: 16 questions.Technical: 14 questions.Coding: 2 questions.Variation of frequency sort I was happy to see this question but I couldn’t solve it completely because the platform AMCAT uses an old version of C++. Things like map, unordered_map, priority_queue, auto keyword, etc. don’t work here. Awesome explanationIt was a question to maximize something. I don’t remember it right now. Solved it using maxHeap. Surprisingly, priority_queue worked here

Round 4 - HR 

(2 Questions)

  • Q1. Variation of frequency sort I was happy to see this question but I couldn’t solve it completely because the platform AMCAT uses an old version of C++. Things like map, unordered_map, priority_queue, auto k...
  • Q2. Variation of frequency sort I was happy to see this question but I couldn’t solve it completely because the platform AMCAT uses an old version of C++. Things like map, unordered_map, priority_queue, auto k...

Interview Preparation Tips

Interview preparation tips for other job seekers - Online Assessment: Three sections conducted on AMCAT.

Aptitude: 16 questions.Technical: 14 questions.Coding: 2 questions.Variation of frequency sort I was happy to see this question but I couldn’t solve it completely because the platform AMCAT uses an old version of C++. Things like map, unordered_map, priority_queue, auto keyword, etc. don’t work here. Awesome explanationIt was a question to maximize something. I don’t remember it right now. Solved it using maxHeap. Surprisingly, priority_queue worked here
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. What are your skills?
  • Ans. 

    I have strong communication skills, excellent negotiation abilities, and a proven track record of exceeding sales targets.

    • Strong communication skills

    • Excellent negotiation abilities

    • Proven track record of exceeding sales targets

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your sales experience?
  • Q2. Telecommunication
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Apne bare me batao
  • Q2. Yaha par job kio karna chahate ho
  • Q3. Salery kitny loge
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. General qualification
  • Q2. And do you have bike
  • Q3. How will do do of you have no job
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me About Yourself
  • Q2. Why do you quit your last job

Jio Interview FAQs

What are the top questions asked in Jio Chat Support Executive interview?

Some of the top questions asked at the Jio Chat Support Executive interview -

  1. What do you mean by customer service representati...read more
  2. What are your views on covid situati...read more

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Jio Chat Support Executive Salary
based on 9 salaries
₹2 L/yr - ₹3 L/yr
15% less than the average Chat Support Executive Salary in India
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Jio Chat Support Executive Reviews and Ratings

based on 6 reviews

4.0/5

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