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Groupon
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I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.
Aptitude test with typing.
I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.
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I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.
I applied via Job Fair and was interviewed before Mar 2021. There was 1 interview round.
I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.
Yes, I can communicate in both English and Hindi.
I am fluent in both English and Hindi.
I can effectively communicate with customers in both languages.
I have experience in handling customer queries and resolving issues in English and Hindi.
I can switch between languages based on the customer's preference.
Being bilingual allows me to provide better customer service and understand their needs.
Yes, I have a good amount of knowledge about ordering food and other items online.
I am familiar with various online food delivery platforms like Uber Eats, DoorDash, and Grubhub.
I know how to browse menus, select items, and customize orders.
I am aware of the payment options available for online food orders.
I understand the process of tracking orders and resolving any issues that may arise.
I can provide assistance in us...
I applied via Naukri.com and was interviewed in Jul 2021. There was 1 interview round.
Customer service allows me to help and support customers, ensuring their satisfaction and building strong relationships.
I enjoy interacting with people and solving their problems.
Customer service allows me to use my communication and problem-solving skills.
I find fulfillment in providing excellent service and exceeding customer expectations.
Building strong relationships with customers leads to loyalty and repeat busine...
I applied via Job Portal
I applied via Job Portal
I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 2 interview rounds.
I applied via Approached by Company and was interviewed in Jun 2022. There was 1 interview round.
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional support and resolving customer issues.
Over 5 years of experience in customer service roles
Proficient in handling customer inquiries, complaints, and providing solutions
Excellent communication and interpersonal skills
Ability to remain calm and patient in challenging situations
Proven track record of achieving customer...
I enjoy helping people and providing excellent customer service.
I have a passion for assisting others and ensuring their satisfaction.
I have strong communication and problem-solving skills.
I thrive in a fast-paced and dynamic environment.
I have previous experience in customer service roles.
I believe in the importance of building positive relationships with customers.
I am motivated by the opportunity to make a differenc
Yes, I can work full time.
I am available to work full time and commit to the required hours.
I have no other commitments that would prevent me from working full time.
I understand the importance of being fully dedicated to providing excellent customer service.
I am willing to adjust my schedule if needed to meet the demands of the job.
Customer relationship management (CRM) is a strategy to manage and improve interactions with customers.
CRM is a system or approach used by businesses to manage and analyze customer interactions and data.
It involves collecting and organizing customer information to enhance customer satisfaction and loyalty.
CRM helps businesses track customer interactions, manage sales leads, and provide personalized customer service.
It ...
I would apologize to the customer and assure them that immediate action will be taken to address the issue.
Listen attentively to the customer's complaint
Apologize sincerely for the inconvenience caused
Assure the customer that their complaint will be taken seriously
Ask for specific details about the incident
Document the complaint and escalate it to the appropriate department
Follow up with the customer to provide updates
based on 2 interviews
Interview experience
based on 24 reviews
Rating in categories
Customer Service Representative
232
salaries
| ₹2 L/yr - ₹5.2 L/yr |
Customer Service Executive
122
salaries
| ₹2.3 L/yr - ₹4.5 L/yr |
Customer Support Executive
77
salaries
| ₹2.4 L/yr - ₹4.8 L/yr |
Customer Support Representative
73
salaries
| ₹2.6 L/yr - ₹4.5 L/yr |
Senior Customer Service Representative
71
salaries
| ₹3.2 L/yr - ₹6 L/yr |
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