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Groupon Customer Service Executive Interview Questions and Answers
Groupon Customer Service Executive Interview Experiences
2 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.
Aptitude test with typing.
(2 Questions)
- Q1. Why you want to work with Groupon?
- Q2. Last role where you face challenges?
I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about youself
Interview Preparation Tips
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Interview questions from similar companies
I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. There are many questions which has been asked from me while giving interview in zomato as customer care executive. Some of them are :- Q1 This question will asked by any organization which is tell me abou...
- Q2. Q2 They will give you one page and one topic then you have to write on that topic arount 150 Words to check your typing skills. Q3 Then you have to do typing test the minimum typing speed should be 30...
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself.
- Q2. Why Customer service?
- Ans.
Customer service allows me to help and support customers, ensuring their satisfaction and building strong relationships.
I enjoy interacting with people and solving their problems.
Customer service allows me to use my communication and problem-solving skills.
I find fulfillment in providing excellent service and exceeding customer expectations.
Building strong relationships with customers leads to loyalty and repeat busine...
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me something aboutvyourself
- Q2. Introductions about myself and hr ask qiestions about work experience
Interview Preparation Tips
Experience
Hobbies
Qualification
I applied via Job Portal
Interview Preparation Tips
- Customer Service
- non voice
- voice
I applied via Job Portal
Interview Preparation Tips
- Customer Service
- non voice
- voice
I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.
Interview Questionnaire
7 Questions
- Q1. Are you comfortable talking to customers on chat?
- Q2. Are you fluent in English?
- Q3. Are you comfortable with night shift as well?
- Q4. Can you communicate both in English and Hindi?
- Ans.
Yes, I can communicate in both English and Hindi.
I am fluent in both English and Hindi.
I can effectively communicate with customers in both languages.
I have experience in handling customer queries and resolving issues in English and Hindi.
I can switch between languages based on the customer's preference.
Being bilingual allows me to provide better customer service and understand their needs.
- Q5. How good are you at learning and coming up with new solutions?
- Q6. Do you know a good amount about ordering food and stuff online?
- Ans.
Yes, I have a good amount of knowledge about ordering food and other items online.
I am familiar with various online food delivery platforms like Uber Eats, DoorDash, and Grubhub.
I know how to browse menus, select items, and customize orders.
I am aware of the payment options available for online food orders.
I understand the process of tracking orders and resolving any issues that may arise.
I can provide assistance in us...
- Q7. How exactly will you go about managing a frustrated/angry/stubborn customer?
Interview Preparation Tips
Selected
(2 Questions)
- Q1. I just want to work here for this company
- Q2. My way of working for this company
- Ans.
My way of working for this company is to prioritize customer satisfaction and provide efficient and effective solutions.
I prioritize customer satisfaction by actively listening to their concerns and addressing them promptly.
I strive to provide efficient and effective solutions by utilizing my knowledge of the company's products and services.
I maintain a positive and professional attitude when interacting with customers...
Interview Preparation Tips
- Life
(1 Question)
- Q1. If the Zomato delivered non veg food instead of veg food but will we do you
- Ans.
I would apologize for the mistake, offer a replacement meal, and ensure the correct order is delivered promptly.
Apologize sincerely for the error
Offer a replacement meal or refund
Ensure the correct order is delivered promptly
Provide a discount or voucher for future orders as a gesture of goodwill
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Groupon Customer Service Executive Interview Process
based on 2 interviews
Interview experience
Customer Service Executive Interview Questions from Similar Companies
Groupon Customer Service Executive Reviews and Ratings
based on 24 reviews
Rating in categories
|
Customer Service Representative
233
salaries
|  ₹2.5 L/yr - ₹5.6 L/yr |
|
Customer Service Executive
120
salaries
| ₹2.5 L/yr - ₹4.5 L/yr |
|
Customer Support Executive
77
salaries
| ₹2.4 L/yr - ₹4.8 L/yr |
|
Customer Support Representative
73
salaries
| ₹2.6 L/yr - ₹4.5 L/yr |
|
Senior Customer Service Representative
71
salaries
| ₹3.2 L/yr - ₹6 L/yr |
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