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Groupon Customer Service Executive Interview Questions and Answers

Updated 22 May 2024

Groupon Customer Service Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude test with typing.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Why you want to work with Groupon?
  • Q2. Last role where you face challenges?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about youself

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak boldly

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
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Interview questions from similar companies

I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. There are many questions which has been asked from me while giving interview in zomato as customer care executive. Some of them are :- Q1 This question will asked by any organization which is tell me abou...
  • Q2. Q2 They will give you one page and one topic then you have to write on that topic arount 150 Words to check your typing skills. Q3 Then you have to do typing test the minimum typing speed should be 30...

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview is long but it very easy . Main thing is mocktest learn all the things in training and then you can join the company easily.

I applied via Job Fair and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Share details of your previous job.
  • Q2. What is your family background?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.
  • Q5. What are your salary expectations?

Interview Preparation Tips

Interview preparation tips for other job seekers - To be honest power is the state of mind

I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Are you comfortable talking to customers on chat?
  • Q2. Are you fluent in English?
  • Q3. Are you comfortable with night shift as well?
  • Q4. Can you communicate both in English and Hindi?
  • Ans. 

    Yes, I can communicate in both English and Hindi.

    • I am fluent in both English and Hindi.

    • I can effectively communicate with customers in both languages.

    • I have experience in handling customer queries and resolving issues in English and Hindi.

    • I can switch between languages based on the customer's preference.

    • Being bilingual allows me to provide better customer service and understand their needs.

  • Answered by AI
  • Q5. How good are you at learning and coming up with new solutions?
  • Q6. Do you know a good amount about ordering food and stuff online?
  • Ans. 

    Yes, I have a good amount of knowledge about ordering food and other items online.

    • I am familiar with various online food delivery platforms like Uber Eats, DoorDash, and Grubhub.

    • I know how to browse menus, select items, and customize orders.

    • I am aware of the payment options available for online food orders.

    • I understand the process of tracking orders and resolving any issues that may arise.

    • I can provide assistance in us...

  • Answered by AI
  • Q7. How exactly will you go about managing a frustrated/angry/stubborn customer?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm . All questions are basically about knowing your personality and less of skills. Speak with confidence and be polite regarding customer related questions particularly.

I applied via Naukri.com and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself.
  • Q2. Why Customer service?
  • Ans. 

    Customer service allows me to help and support customers, ensuring their satisfaction and building strong relationships.

    • I enjoy interacting with people and solving their problems.

    • Customer service allows me to use my communication and problem-solving skills.

    • I find fulfillment in providing excellent service and exceeding customer expectations.

    • Building strong relationships with customers leads to loyalty and repeat busine...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and do not fumble.

I applied via Job Portal

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Topics to prepare for Zomato Customer Service Executive interview:
  • Customer Service
  • non voice
  • voice
Interview preparation tips for other job seekers - I willing to do this job because this will help me to get the personality and respectful job and I do my work passionately and I do work hard as much as possible.

I applied via Job Portal

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Topics to prepare for Zomato Customer Service Executive interview:
  • Customer Service
  • non voice
  • voice
Interview preparation tips for other job seekers - I willing to do this job because this will help me to get the personality and respectful job and I do my work passionately and I do work hard as much as possible.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something aboutvyourself
  • Q2. Introductions about myself and hr ask qiestions about work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - First introduction
Experience
Hobbies
Qualification

I applied via Approached by Company and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - One-on-one 

(8 Questions)

  • Q1. Tell me about yourself self
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional support and resolving customer issues.

    • Over 5 years of experience in customer service roles

    • Proficient in handling customer inquiries, complaints, and providing solutions

    • Excellent communication and interpersonal skills

    • Ability to remain calm and patient in challenging situations

    • Proven track record of achieving customer...

  • Answered by AI
  • Q2. Why you want do this job?
  • Ans. 

    I enjoy helping people and providing excellent customer service.

    • I have a passion for assisting others and ensuring their satisfaction.

    • I have strong communication and problem-solving skills.

    • I thrive in a fast-paced and dynamic environment.

    • I have previous experience in customer service roles.

    • I believe in the importance of building positive relationships with customers.

    • I am motivated by the opportunity to make a differenc

  • Answered by AI
  • Q3. Can u give full time ?
  • Ans. 

    Yes, I can work full time.

    • I am available to work full time and commit to the required hours.

    • I have no other commitments that would prevent me from working full time.

    • I understand the importance of being fully dedicated to providing excellent customer service.

    • I am willing to adjust my schedule if needed to meet the demands of the job.

  • Answered by AI
  • Q4. What is customer relationship management?
  • Ans. 

    Customer relationship management (CRM) is a strategy to manage and improve interactions with customers.

    • CRM is a system or approach used by businesses to manage and analyze customer interactions and data.

    • It involves collecting and organizing customer information to enhance customer satisfaction and loyalty.

    • CRM helps businesses track customer interactions, manage sales leads, and provide personalized customer service.

    • It ...

  • Answered by AI
  • Q5. Customer relationship management is a technology for managing all your company's relationship and interaction with customer and potential customer
  • Q6. How u deal to the customer if he get non veg food instead of veg food ?
  • Ans. Firstly,l apologies to the customer and assure him that I will act immediately to address his complaint and also provide same meal with extra discount and free complementary drink as a compensation
  • Answered Anonymously
  • Q7. How you deal to the customer if he complain that delivery boy threaten him ?
  • Ans. 

    I would apologize to the customer and assure them that immediate action will be taken to address the issue.

    • Listen attentively to the customer's complaint

    • Apologize sincerely for the inconvenience caused

    • Assure the customer that their complaint will be taken seriously

    • Ask for specific details about the incident

    • Document the complaint and escalate it to the appropriate department

    • Follow up with the customer to provide updates

  • Answered by AI
  • Q8. Firstly.l hear the complain and insure that complain is real because some time people lodge fake complain to get free food if complain is real than as a Zomato representative l apologies to the customer on...

Interview Preparation Tips

Topics to prepare for Zomato Customer Service Executive interview:
  • Functional Testing
  • Executive function skills
  • Behaviour and drives
  • Leadership capabilities
Interview preparation tips for other job seekers - Pump yourself up and stay positive .just apply you may not be the best candidate or have all the requisite qualification but you will never get a job if you don't try

Groupon Interview FAQs

How many rounds are there in Groupon Customer Service Executive interview?
Groupon interview process usually has 1-2 rounds. The most common rounds in the Groupon interview process are One-on-one Round and Aptitude Test.

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Groupon Customer Service Executive Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more
Groupon Customer Service Executive Salary
based on 122 salaries
₹2.4 L/yr - ₹4.5 L/yr
24% more than the average Customer Service Executive Salary in India
View more details

Groupon Customer Service Executive Reviews and Ratings

based on 24 reviews

2.8/5

Rating in categories

2.4

Skill development

2.4

Work-life balance

2.9

Salary

1.9

Job security

2.8

Company culture

1.8

Promotions

2.2

Work satisfaction

Explore 24 Reviews and Ratings
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