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Groupon
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Groupon Customer Service Executive Interview Questions and Answers
Groupon Customer Service Executive Interview Experiences
2 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.
I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.
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I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. There are many questions which has been asked from me while giving interview in zomato as customer care executive. Some of them are :- Q1 This question will asked by any organization which is tell me abou...
- Q2. Q2 They will give you one page and one topic then you have to write on that topic arount 150 Words to check your typing skills. Q3 Then you have to do typing test the minimum typing speed should be 30...
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Selected
I applied via AmbitionBox and was interviewed before May 2023. There was 1 interview round.
Selected
I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.
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I applied via Walk-in and was interviewed in Mar 2024. There was 1 interview round.
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Selected
I applied via Job Fair and was interviewed in Apr 2024. There were 4 interview rounds.
Interview Preparation Tips
- Creativity
- Beuty
- Computer Skills
- Editing
- Vlog
- knowledge fusion
- Product Management
- Customer Service
- Hoby
I applied via Job Portal and was interviewed in May 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Tell me about yourself.
- Q2. Why do you want to work with Zomato?
- Q3. Pros and cons of Work from home.
- Q4. How would you deal with an angry customer?
- Ans.
To deal with an angry customer, it is important to remain calm, listen actively, empathize, apologize, offer a solution, and follow up.
Remain calm and composed
Listen actively to understand the customer's concerns
Empathize with the customer's emotions
Apologize sincerely for any inconvenience caused
Offer a solution or options to resolve the issue
Follow up with the customer to ensure satisfaction
Interview Preparation Tips
Selected
I applied via Job Fair and was interviewed in Aug 2023. There were 2 interview rounds.
Interview Preparation Tips
I applied via AmbitionBox and was interviewed in Jul 2022. There was 1 interview round.
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Groupon Interviews By Designations
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Groupon Customer Service Executive Interview Process
based on 2 interviews
Interview experience
Customer Service Executive Interview Questions from Similar Companies
Groupon Customer Service Executive Reviews and Ratings
based on 24 reviews
Rating in categories
|
Customer Service Representative
233
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
122
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Support Representative
82
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Support Executive
78
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Customer Service Representative
71
salaries
| ₹0 L/yr - ₹0 L/yr |
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