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Groupon Customer Service Representative Interview Questions and Answers

Updated 1 May 2024

Groupon Customer Service Representative Interview Experiences

4 interviews found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 1 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral

Round 1 - Group Discussion 

Just asked to talk about Global Warming

Round 2 - Aptitude Test 

It's just to check our English knowledge.

Round 3 - HR 

(1 Question)

  • Q1. It's so smooth, not asked many questions.
    • Add your answer

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 2 Mar 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Is online shopping good or bad?

Round 3 - Versant test 

(1 Question)

  • Q1. English language test, typing speed test and email drafting rest
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Introducing ourselves and common questions related to the details which we provided in our resume
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Their main focus was to test our communication skill in English.

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Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 4 Sep 2021

I applied via Naukri.com and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. Explain your self
  • Ans. 

    I am a dedicated and empathetic customer service representative with excellent communication skills.

    • I have a strong background in customer service, having worked in the industry for 5 years.

    • I am skilled in handling customer inquiries, complaints, and providing solutions.

    • I am a good listener and can effectively communicate with customers to understand their needs and concerns.

    • I am patient and remain calm in challenging ...

    • Answered by AI
    View 4 more answers
  • Q2.  Be confident
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and say what you know. Don't show yourself as biased or judjy.

What people are saying about Groupon

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dalgia
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2w
works at
Groupon
Recently, I got and offer from Tekion with annual compensation of 35 LPA, no other variable component. Currently I am working in Groupon with 25LPA(fixed) + 3.75(variable) annually. Is the offer from Tekion is good or I should negotiate considering I have 4+years of experience and I consider myself to be an exceptional in terms of knowledge and tech.
What to do?
Negotiate
0%
Accept as it is
0%
9 participants . poll closed
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Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 21 Jun 2022

I applied via Naukri.com and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Group Discussion 

Focus on the topic, be energetic and speak out your point without interfering others' points.

Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced Customer Service Representative with a passion for helping others.

    • I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.

    • I am skilled in handling customer inquiries, resolving complaints, and providing exceptional service.

    • I am adept at using various customer service software and tools, ensuring efficient and accurate a...

    • Answered by AI
    Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. This is with the Human Resource Person and it is about night shift and other stuffs.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and bold. You can do it!

Groupon interview questions for designations

 Customer Support Representative

 (1)

 Customer Service Executive

 (2)

 Merchant Research Representative

 (1)

 Customer Support Executive

 (2)

 Customer Support Associate

 (2)

 Customer experience Manager

 (1)

 CSR Executive

 (3)

 Team Lead

 (2)

Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Zomato user image Anonymous

posted on 19 Feb 2021

Interview Questionnaire 

2 Questions

  • Q1. What is your expected salary??
    • Add your answer
  • Q2. My expected salary lies around the experience and current market value .
    • Add your answer

Sales Development Representative Interview Questions & Answers

LinkedIn user image Anonymous

posted on 6 Aug 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via LinkedIn and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. General discussion on previous experiences
    • Add your answer
Round 2 - Case Study 

Case study on any industry review, with inmail, discovery call and elevator pitch

Senior Sales Representative Interview Questions & Answers

LinkedIn user image Anonymous

posted on 7 Apr 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Past work experience
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Salary expectations and negotiations
    • Add your answer
Round 3 - Case Study 

Sales structure for a business case

Operations Representative Interview Questions & Answers

Avis user image Abdul rahim Khan

posted on 1 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I was interviewed before May 2023.

Round 1 - One-on-one 

(5 Questions)

  • Q1. What is the Experience
    • Add your answer
  • Q2. How you manage if happens any problem
  • Ans. 

    I address problems by identifying the root cause, developing a plan of action, and communicating effectively with stakeholders.

    • Identify the root cause of the problem

    • Develop a plan of action to address the issue

    • Communicate effectively with stakeholders to keep them informed

    • Collaborate with team members to find solutions

    • Prioritize tasks based on urgency and impact

    • Answered by AI
    Add your answer
  • Q3. What is your Expectation
    • Add your answer
  • Q4. When you Joining
    • Add your answer
  • Q5. Tell about family
    • Add your answer

Marketing Representative Interview Questions & Answers

Udaan user image Anonymous

posted on 14 Jan 2022

I applied via Company Website and was interviewed in Dec 2021. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. What is your family background?
    • Add your answer
  • Q2. Tell me about yourself.
    • Add your answer
  • Q3. Udaan company is best
  • Ans. Company is best in solapur city....
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's my Work under the company, superwiser, HR, senior sir n mdm

Customer Service Representative Interview Questions & Answers

Zomato user image Anonymous

posted on 19 Feb 2021

Interview Questionnaire 

2 Questions

  • Q1. What is your expected salary??
    • Add your answer
  • Q2. My expected salary lies around the experience and current market value .
    • Add your answer
More about working at Groupon

Groupon Interview FAQs

How many rounds are there in Groupon Customer Service Representative interview?
Groupon interview process usually has 3-4 rounds. The most common rounds in the Groupon interview process are Group Discussion, One-on-one Round and HR.
How to prepare for Groupon Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Groupon. The most common topics and skills that interviewers at Groupon expect are Customer Service, Communication Skills, Email Support, Customer Experience and Non Voice Process.
What are the top questions asked in Groupon Customer Service Representative interview?

Some of the top questions asked at the Groupon Customer Service Representative interview -

  1. This is with the Human Resource Person and it is about night shift and other st...read more
  2. English language test, typing speed test and email drafting r...read more
  3. It's so smooth, not asked many questio...read more

Tell us how to improve this page.

Groupon Interviews By Designations

Interview Questions for Popular Designations

Groupon Customer Service Representative Interview Process

based on 5 interviews

Interview experience

4.8
  
Excellent
View more

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Groupon Customer Service Representative Salary
based on 228 salaries
₹2 L/yr - ₹5 L/yr
24% more than the average Customer Service Representative Salary in India
View more details

Groupon Customer Service Representative Reviews and Ratings

based on 42 reviews

2.8/5

Rating in categories

2.8

Skill development

3.0

Work-life balance

3.6

Salary

2.5

Job security

3.1

Company culture

2.5

Promotions

2.9

Work satisfaction

Explore 42 Reviews and Ratings
Groupon Salaries in India
Customer Service Representative
228 salaries
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₹2 L/yr - ₹5 L/yr

Customer Service Executive
122 salaries
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₹2.3 L/yr - ₹4.5 L/yr

Customer Support Executive
73 salaries
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₹2.4 L/yr - ₹4.5 L/yr

Senior Customer Service Representative
73 salaries
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₹3.2 L/yr - ₹5.8 L/yr

Customer Support Representative
72 salaries
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₹2.6 L/yr - ₹4.5 L/yr

Explore more salaries
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