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Groupon CSR Executive Interview Questions and Answers

Updated 19 May 2024

Groupon CSR Executive Interview Experiences

3 interviews found

CSR Executive Interview Questions & Answers

user image Kiran Kumar M

posted on 23 Mar 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Versant minimum scorre 68

Round 2 - One-on-one 

(1 Question)

  • Q1. Be positive , have know how abortt company
Round 3 - HR 

(1 Question)

  • Q1. About ouselves and vcompany

CSR Executive Interview Questions & Answers

user image Anonymous

posted on 19 May 2024

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

Well prepared and related topics suggested

Round 2 - One-on-one 

(3 Questions)

  • Q1. Customer experience related
  • Q2. How to handle angry customers
  • Ans. 

    Listen to their concerns, empathize with them, offer solutions, and follow up to ensure satisfaction.

    • Listen actively to understand their issue

    • Empathize with their frustration and apologize for any inconvenience

    • Offer solutions or alternatives to resolve the problem

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI
  • Q3. Why customer service industry
  • Ans. 

    I am passionate about helping people and enjoy resolving issues to ensure customer satisfaction.

    • I have strong communication and problem-solving skills

    • I thrive in fast-paced environments and enjoy interacting with diverse groups of people

    • I find fulfillment in making a positive impact on customers' experiences

    • I believe in the importance of building strong relationships with customers to foster loyalty

  • Answered by AI

CSR Executive Interview Questions Asked at Other Companies

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Q2. What you do if the customer is not happy for genivan cause?
asked in IntouchCX
Q3. Email writing on a situation raised by a player during playing a ... read more
Q4. Are you cappavke of talking in english with customers
Q5. Why ou came for Non-IT whetehr you're came from IT background (in ... read more
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - Group Discussion 

Discus on one topic for 5 mins and able to talk in huge crowd

Round 2 - Aptitude Test 

English writing and reading test listening skill

Round 3 - One-on-one 

(1 Question)

  • Q1. One to one with manager

Interview questions from similar companies

I applied via Referral and was interviewed before May 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. It is relevant to area where you are expertises and for position you applied for
  • Q2. Relevant to position

Interview Preparation Tips

Interview preparation tips for other job seekers - Really good company and can enjoy myntra benefits a lot .

I applied via Approached by Company and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Aptitude Test 

My work experience and my knowledge

Interview Preparation Tips

Topics to prepare for Udaan Sales Executive interview:
  • Hard-work
  • Self confidence
  • Punchualty
  • customer support
  • Computer operator
Interview preparation tips for other job seekers - Only experience person and very hardworking person and honest and punchal

I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. A brief introduction about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. Just a normal conversation and self handling situation

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident and go thru,questions asked are easy but your confidence matter

I applied via Company Website and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Sales ke bare mein
  • Q2. Customer ke pass jakar on road in karna
  • Q3. Company ke bare mein batana

Interview Preparation Tips

Interview preparation tips for other job seekers - Anytime interviews

I applied via Naukri.com and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Work experience
  • Q2. R u comfertable traveling
  • Ans. 

    Yes, I am comfortable traveling for work.

    • I have experience traveling for work in my previous roles.

    • I am adaptable and enjoy exploring new places.

    • I am willing to travel for client meetings and conferences.

    • I understand the importance of face-to-face interactions in sales.

    • I am organized and can handle the logistics of travel efficiently.

  • Answered by AI
  • Q3. What is your study status
  • Q4. Graduate
  • Q5. Can u join immediatly
  • Q6. Will you able to sell product by showing them on thier phone screen on the app
  • Q7. This is something new,but India is going through digitalisation,so ofcourse that wouldnt be that problem.

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good,i got selected,after two days i got a cl bck,and on 3 days i did my joining procedure
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Talk to me about your understanding of WH operations
  • Q2. How would you manage items that are rejected during our inward QC
  • Ans. 

    I would segregate rejected items, analyze the reasons for rejection, and work with suppliers to address the issues.

    • Segregate rejected items to prevent mixing with approved items

    • Analyze reasons for rejection to identify trends and common issues

    • Work with suppliers to address quality issues and prevent future rejections

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, understand questions and answer them honestly.

Interview Questionnaire 

1 Question

  • Q1. Sell me the mobile phone or A pen in which I'm not interested.how you will convence me to buy your product
  • Ans. 

    I would highlight the unique features and benefits of the mobile phone or pen to create interest and convince the interviewer to consider buying the product.

    • Focus on the product's standout features

    • Highlight the benefits and advantages of using the product

    • Address any concerns or objections the interviewer may have

    • Create a sense of urgency or exclusivity

    • Offer a special promotion or discount

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and take your time while answering the question.
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Groupon Interview FAQs

How many rounds are there in Groupon CSR Executive interview?
Groupon interview process usually has 2-3 rounds. The most common rounds in the Groupon interview process are One-on-one Round, Group Discussion and Aptitude Test.
What are the top questions asked in Groupon CSR Executive interview?

Some of the top questions asked at the Groupon CSR Executive interview -

  1. How to handle angry custom...read more
  2. Why customer service indus...read more
  3. be positive , have know how abortt comp...read more

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Groupon CSR Executive Interview Process

based on 3 interviews

Interview experience

3.7
  
Good
View more

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Groupon CSR Executive Salary
based on 9 salaries
₹3.3 L/yr - ₹4.7 L/yr
38% more than the average CSR Executive Salary in India
View more details

Groupon CSR Executive Reviews and Ratings

based on 5 reviews

3.8/5

Rating in categories

3.7

Skill development

3.4

Work-life balance

3.8

Salary

3.9

Job security

4.0

Company culture

3.3

Promotions

3.2

Work satisfaction

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