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IntouchCX CSR Executive Interview Questions and Answers

Updated 9 Jan 2025

IntouchCX CSR Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

English Writing and vocabulary knowledge

Round 2 - Technical 

(1 Question)

  • Q1. Email writing on a situation raised by a player during playing a game when the game is encountered by a bug
  • Ans. 

    Email writing to address a player's concern about encountering a bug in the game

    • Acknowledge the player's concern and apologize for the inconvenience caused

    • Explain that the issue is being looked into by the development team

    • Assure the player that a fix will be implemented as soon as possible

    • Offer compensation or a gesture of goodwill for the inconvenience

    • Provide a contact email or support channel for further assistance

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion and practical thinking ability

Interview Preparation Tips

Interview preparation tips for other job seekers - Go on and give it a shot. The company is a nice place to work and grow😍😍

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Introduction, last job experience Tell me something about e commerce
  • Q2. Last salary, how long you are looking for job
  • Q3. What is your salary expectation
Round 3 - Technical 

(2 Questions)

  • Q1. About your home town
  • Q2. About yesterday, why you want to join are company, why you left last job

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident with your answer.
Focus on your communication skills.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Work experience
  • Q2. N/A
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Aptitude test with multiple problems related to general knowledge

Round 3 - One-on-one 

(1 Question)

  • Q1. Technical questions related to work

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What experiences do you have?
Round 2 - Aptitude Test 

Amcat test. Contains written test as well as voice versent .

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What's your interest, hobby, Tell me about yourself.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me something about your self
  • Ans. 

    I am a dedicated and passionate CSR Executive with a strong background in community engagement and sustainability initiatives.

    • Experienced in developing and implementing CSR strategies

    • Skilled in stakeholder management and communication

    • Passionate about making a positive impact on society

    • Strong analytical and problem-solving skills

    • Previous experience in organizing volunteer events and donation drives

  • Answered by AI
  • Q2. Why are you leaving pervious job
  • Ans. 

    Seeking new challenges and opportunities for growth.

    • Looking for career advancement

    • Seeking new challenges

    • Opportunity for professional growth

    • Change in industry focus

    • Relocation

  • Answered by AI
  • Q3. Will you be able to work for pure inbound process
  • Ans. 

    Yes, I am comfortable working for a pure inbound process.

    • I have experience handling inbound calls in previous roles.

    • I am skilled at providing excellent customer service and resolving issues efficiently.

    • I am comfortable working in a fast-paced environment and adapting to different customer needs.

    • I am confident in my communication skills and ability to handle a high volume of calls.

    • I am eager to learn and grow in a role

  • Answered by AI
  • Q4. Salary expectation
  • Q5. How soon you can join
  • Ans. 

    I can join within 2 weeks of receiving the offer letter.

    • I am currently serving a notice period of 2 weeks at my current job.

    • I need to wrap up my current projects before transitioning to a new role.

    • I am excited about the opportunity and eager to start contributing to the CSR initiatives.

    • I can start the onboarding process as soon as possible to expedite the joining date.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Tech Mahindra is worst company it traumatized mind

I applied via Company Website and was interviewed in Sep 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident.. And be on poibt.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do you understanding about costumer
  • Ans. BPO means business processes out sourcing where companys hire external provider to handal specific business processes or operations to hendal specific costumer
  • Answered by abhiiiiii
  • Q2. Ops round about credit card

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple question
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. 1 introduction part 2 how was your yesterday
  • Q2. Yesturday, i woke up early in the morning around 7 am. I brushed my teeth and freshed up. I had has break fast, after this, I got ready for the class, I went my institute and I study for around 2 hours, a...
Round 3 - HR 

(2 Questions)

  • Q1. What do you understand about e-commerce
  • Q2. What is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

    • Good customer service can lead to custo

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on Grammer part and confident
While giving interview make I contect with HR

IntouchCX Interview FAQs

How many rounds are there in IntouchCX CSR Executive interview?
IntouchCX interview process usually has 3 rounds. The most common rounds in the IntouchCX interview process are Aptitude Test, Technical and HR.

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IntouchCX CSR Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
IntouchCX CSR Executive Salary
based on 5 salaries
₹2.5 L/yr - ₹4.8 L/yr
19% more than the average CSR Executive Salary in India
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1.0/5

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1.0

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1.0

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1.0

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1.0

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1.0

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