IntouchCX CSR Executive Interview Questions and Answers

Q1. Work experience
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Q2. N/A
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Aptitude test with multiple problems related to general knowledge

Q1. Technical questions related to work
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Q1. Tell me about yourself
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Q2. What experiences do you have?
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Amcat test. Contains written test as well as voice versent .

Q1. What's your interest, hobby, Tell me about yourself.
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Q1. Tell me something about your self
Ans. 
I am a dedicated and passionate CSR Executive with a strong background in community engagement and sustainability initiatives.
• Experienced in developing and implementing CSR strategies

• Skilled in stakeholder management and communication

• Passionate about making a positive impact on society

• Strong analytical and problem-solving skills

• Previous experience in organizing volunteer events and donation drives
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Q2. Why are you leaving pervious job
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for career advancement

• Seeking new challenges

• Opportunity for professional growth

• Change in industry focus

• Relocation
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Q3. Will you be able to work for pure inbound process
Ans. 
Yes, I am comfortable working for a pure inbound process.
• I have experience handling inbound calls in previous roles.

• I am skilled at providing excellent customer service and resolving issues efficiently.

• I am comfortable working in a fast-paced environment and adapting to different customer needs.

• I am confident in my communication skills and ability to handle a high volume of calls.

• I am eager to learn and grow in a role
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Q4. Salary expectation
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Q5. How soon you can join
Ans. 
I can join within 2 weeks of receiving the offer letter.
• I am currently serving a notice period of 2 weeks at my current job.

• I need to wrap up my current projects before transitioning to a new role.

• I am excited about the opportunity and eager to start contributing to the CSR initiatives.

• I can start the onboarding process as soon as possible to expedite the joining date.
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Q1. What do you understanding about costumer
Ans. BPO means business processes out sourcing where companys hire external provider to handal specific business processes or operations to hendal specific costumer
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Q2. Ops round about credit card
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Q1. 1 introduction part 2 how was your yesterday
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Q2. Yesturday, i woke up early in the morning around 7 am. I brushed my teeth and freshed up. I had has break fast, after this, I got ready for the class, I went my institute and I study for around 2 hours, a...read more
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Q1. What do you understand about e-commerce
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Q2. What is customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance

• Good customer service can lead to custo
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