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IntouchCX CSR Executive Interview Questions and Answers

Updated 9 Jan 2025

IntouchCX CSR Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

English Writing and vocabulary knowledge

Round 2 - Technical 

(1 Question)

  • Q1. Email writing on a situation raised by a player during playing a game when the game is encountered by a bug
  • Ans. 

    Email writing to address a player's concern about encountering a bug in the game

    • Acknowledge the player's concern and apologize for the inconvenience caused

    • Explain that the issue is being looked into by the development team

    • Assure the player that a fix will be implemented as soon as possible

    • Offer compensation or a gesture of goodwill for the inconvenience

    • Provide a contact email or support channel for further assistance

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion and practical thinking ability

Interview Preparation Tips

Interview preparation tips for other job seekers - Go on and give it a shot. The company is a nice place to work and grow😍😍

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. The round was okayish not so hard one it was all over good experience
  • Q2. How many people are their in ur family

Interview Preparation Tips

Interview preparation tips for other job seekers - Good to work with this company i like the enviornment.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Assignment 

I completed my assessment test with a score of 72 therefore they didn't selected me because their requirements were 75, However the assessment test is moderate if you have clear voice and accent you will score good and has a very good learning opportunity.

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself .
  • Q2. Why do you want to work with us.

Interview Preparation Tips

Topics to prepare for Foundever CSR Executive interview:
  • Communication Skills
Interview preparation tips for other job seekers - Be professional and prepare good communication before applying.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(3 Questions)

  • Q1. Versatile test with 3-4 sections
  • Q2. Reading and listening
  • Q3. Speaking to check the pronunciation and vocabulary
Round 3 - Aptitude Test 

Technical questions with MCQ to check technical knowledge

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Explain about yourself
  • Q2. How long do you plan to stay in foundever
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About qualification
  • Q2. What do you in free time
  • Ans. 

    In my free time, I enjoy reading books, practicing yoga, and volunteering at local charities.

    • Reading books helps me relax and expand my knowledge on various topics

    • Practicing yoga helps me stay physically and mentally healthy

    • Volunteering at local charities allows me to give back to the community and make a positive impact

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be loud,clear and confident
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(4 Questions)

  • Q1. Why should we hire you
  • Q2. What can you see your self 5 years from now
  • Q3. What is your weakness
  • Q4. Why you leave your last job
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What's your interest, hobby, Tell me about yourself.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. 1 introduction part 2 how was your yesterday
  • Q2. Yesturday, i woke up early in the morning around 7 am. I brushed my teeth and freshed up. I had has break fast, after this, I got ready for the class, I went my institute and I study for around 2 hours, a...
Round 3 - HR 

(2 Questions)

  • Q1. What do you understand about e-commerce
  • Q2. What is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

    • Good customer service can lead to custo

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on Grammer part and confident
While giving interview make I contect with HR

I applied via Walk-in and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduce your self and share your education
  • Q2. What are your hobbies?

Interview Preparation Tips

Interview preparation tips for other job seekers - Work on your English language skills amd yes it is easy to crack
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IntouchCX Interview FAQs

How many rounds are there in IntouchCX CSR Executive interview?
IntouchCX interview process usually has 3 rounds. The most common rounds in the IntouchCX interview process are Aptitude Test, Technical and HR.

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IntouchCX CSR Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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IntouchCX CSR Executive Salary
based on 5 salaries
₹2.5 L/yr - ₹4.8 L/yr
19% more than the average CSR Executive Salary in India
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1.0/5

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