8 IntouchCX Customer Service Representative Interview Questions & Answers | Complete Prep Guide 2025

IntouchCX Customer Service Representative Interview Experiences

4 interviews found

Customer Service Representative Interview Questions & Answers

Maricel Ballaran

posted on 25 Sep 2023

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(5 Questions)

Q1. Tell me about yourself

Add your answer

Q2. Why do you want to work with Intouch CX

Add your answer

Q3. What do you know about Intouch Cx

Ans.

Intouch Cx is a customer experience management platform that helps businesses gather and analyze customer feedback.

Intouch Cx helps businesses collect feedback through various channels such as surveys, social media, and email.
The platform provides analytics and reporting tools to help businesses understand customer sentiment and make data-driven decisions.
Intouch Cx offers features like sentiment analysis, customer jou...

Answered by AI

Add your answer

Q4. Do you have accessible wifi?

Ans.

Yes, we have accessible wifi for all customers.

We provide free wifi access to all customers.
Customers can easily connect to our wifi network without any hassle.
Our wifi network is secure and reliable for customer use.

Answered by AI

Add your answer

Q5. Are you able to setup a desk?

Ans.

Yes, I am able to setup a desk efficiently and effectively.

I have experience setting up desks in previous roles.
I am familiar with assembling furniture and following instructions.
I am organized and detail-oriented, ensuring the desk is setup correctly.
I can lift and move furniture as needed to setup the desk.
I am comfortable using tools such as screwdrivers and wrenches for assembly.

Answered by AI

Add your answer

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 4 Aug 2023

Interview experience

Bad

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Typing Test

(1 Question)

Q1. Just type speed thry look into

Add your answer

Round 2 - HR

(2 Questions)

Q1. Tell about your self

Add your answer

Q2. Open book exam he asked

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join I don't wanna give coz I dont want you people to get suffe rif your coming as an agent then don't

Customer Service Representative Interview Questions & Answers

posted on 5 Jun 2022

I applied via Naukri.com and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

Own aptitude thoughts

Round 3 - Group Discussion

Descrution so many maind set people

Interview Preparation Tips

Topics to prepare for IntouchCX Customer Service Representative interview:

Social Media Marketing

Interview preparation tips for other job seekers - Good communication skills develop an own decisions making

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 5 Jun 2022

I was interviewed in May 2022.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

Devlope the good tinks

Round 3 - Group Discussion

Some of the people talking about one topic

Round 4 - Assignment

To assignment for the one topic and to get a

Interview Preparation Tips

Topics to prepare for IntouchCX Customer Service Representative interview:

Communication Skills

Interview preparation tips for other job seekers - You have to must time panchuvality and good communication about colleges

Customer Service Representative Jobs at IntouchCX

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Customer Service Representative (Chat / Email)

Panch Mahals

0-5 Yrs

Not Disclosed

Customer Service Representative (Chat / Email)

Valsad

0-5 Yrs

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Customer Service Representative (Chat / Email)

Kheda

0-5 Yrs

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Customer Service Representative (Chat / Email)

Bharuch

0-5 Yrs

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Customer Service Representative (Chat / Email)

Surendranagar

0-5 Yrs

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Customer Service Representative (Chat / Email)

Mehsana

0-5 Yrs

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Top trending discussions

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Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

Got a question about IntouchCX?

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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 19 Oct 2022

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(5 Questions)

Q1. Tell me about yourself Why Concentrix

Add your answer

Q2. What do you know about bpo and why bpo?

Ans.

BPO stands for Business Process Outsourcing. It is a practice of hiring a third-party company to handle non-core business activities.

BPO helps companies to focus on their core competencies and reduce costs.
It provides access to a larger talent pool and specialized skills.
BPO services include customer support, technical support, data entry, and back-office operations.
Examples of BPO companies are Accenture, Genpact, and...

Answered by AI

Add your answer

Q3. Further plans about education

Add your answer

Q4. Family background and general questions

Add your answer

Q5. How long you see your self in the company

Add your answer

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Customer Service Representative interview:

Grammar
English Typing

Interview preparation tips for other job seekers - Practice on your grammar and pronounciation. Do not talk too much or too less just stick with the question

Customer Service Representative Interview Questions & Answers

Teleperformance

posted on 11 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. Speak about the given topic for 1 minute

Ans.

The importance of active listening in customer service

Active listening involves paying full attention to the customer and understanding their needs
It helps build rapport and trust with the customer
Examples of active listening include paraphrasing, asking clarifying questions, and providing feedback
Active listening can lead to better problem-solving and conflict resolution
It is important to avoid interrupting the custom

Answered by AI

Add your answer

Round 2 - Telephonic Call

(1 Question)

Q1. You must give the answer within 5 seconds on the phone

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your calm and give every answer only after understanding the question correctly

Customer Service Representative Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 8 May 2022

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

Was on grammar, spelling and punctuation.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure that you are aware on how to handle disgruntled customers.

Customer Service Representative Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 23 Sep 2021

I applied via Recruitment Consultant and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. How are you different from others ?

Add your answer

Q2. In how many ways you can show that difference from the box?

Ans.

There are several ways to show the difference from the box, including labeling, color coding, and size variations.

Labeling the boxes with different names or numbers
Color coding the boxes with different colors
Using size variations to differentiate the boxes
Adding stickers or symbols to the boxes
Using different materials for the boxes

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be You Buddy! .No one can let you up or down its your Ride. Ride it in you way.

Customer Service Representative Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 25 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. About yourself

Add your answer

Q2. Be prepared and confident. They only check your communication skills and how well you can answer their questions.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and well behaved. Keep a pleasant smile. Don't hesitate to ask them to repeat the question. Its normal to being nervous.

Customer Service Representative Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 8 May 2022

I applied via Job Fair and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

This was on grammar, spelling and punctuation. Likewise, it was about how to handle disgruntled customers.

Interview Preparation Tips

Interview preparation tips for other job seekers - Ensure you know how to handle disgruntled customers.

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Customer Service Representative interview?

IntouchCX interview process usually has 3 rounds. The most common rounds in the IntouchCX interview process are Resume Shortlist, Aptitude Test and Group Discussion.

How to prepare for IntouchCX Customer Service Representative interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, customer care, customer support, international bpo and Call Center Operations.

What are the top questions asked in IntouchCX Customer Service Representative interview?

Some of the top questions asked at the IntouchCX Customer Service Representative interview -

What do you know about Intouch...read more
Are you able to setup a de...read more
Do you have accessible wi...read more

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IntouchCX Customer Service Representative Interview Process

based on 4 interviews

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IntouchCX Customer Service Representative Salary

based on 45 salaries

₹1.9 L/yr - ₹4.4 L/yr

6% more than the average Customer Service Representative Salary in India

View more details

Customer Service Representative Jobs at IntouchCX

Customer Service Representative (Chat / Email)

Panch Mahals

0-5 Yrs

Not Disclosed

Customer Service Representative (Chat / Email)

Valsad

0-5 Yrs

Not Disclosed

Customer Service Representative (Chat / Email)

Kheda

0-5 Yrs

Not Disclosed

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