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IntouchCX Customer Service Representative Interview Questions and Answers

Updated 25 Sep 2023

IntouchCX Customer Service Representative Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you want to work with Intouch CX
  • Q3. What do you know about Intouch Cx
  • Ans. 

    Intouch Cx is a customer experience management platform that helps businesses gather and analyze customer feedback.

    • Intouch Cx helps businesses collect feedback through various channels such as surveys, social media, and email.

    • The platform provides analytics and reporting tools to help businesses understand customer sentiment and make data-driven decisions.

    • Intouch Cx offers features like sentiment analysis, customer jou...

  • Answered by AI
  • Q4. Do you have accessible wifi?
  • Ans. 

    Yes, we have accessible wifi for all customers.

    • We provide free wifi access to all customers.

    • Customers can easily connect to our wifi network without any hassle.

    • Our wifi network is secure and reliable for customer use.

  • Answered by AI
  • Q5. Are you able to setup a desk?
  • Ans. 

    Yes, I am able to setup a desk efficiently and effectively.

    • I have experience setting up desks in previous roles.

    • I am familiar with assembling furniture and following instructions.

    • I am organized and detail-oriented, ensuring the desk is setup correctly.

    • I can lift and move furniture as needed to setup the desk.

    • I am comfortable using tools such as screwdrivers and wrenches for assembly.

  • Answered by AI
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2022. There were 2 interview rounds.

Round 1 - Typing Test 

(1 Question)

  • Q1. Just type speed thry look into
Round 2 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Q2. Open book exam he asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join I don't wanna give coz I dont want you people to get suffe rif your coming as an agent then don't

Customer Service Representative Interview Questions Asked at Other Companies

Q1. 4) What is the difference between BPO and KPO?
asked in HCLTech
Q2. What is a bpo, what do you know about bpo, could you please expla ... read more
asked in Mindpearl
Q3. What would you consider when describing something technical to a ... read more
asked in Mindpearl
Q4. Explain how the features of technique is advancing?
asked in Mindpearl
Q5. What are the techniques that we use during technical study?

I was interviewed in May 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Devlope the good tinks

Round 3 - Group Discussion 

Some of the people talking about one topic

Round 4 - Assignment 

To assignment for the one topic and to get a

Interview Preparation Tips

Topics to prepare for IntouchCX Customer Service Representative interview:
  • Communication Skills
Interview preparation tips for other job seekers - You have to must time panchuvality and good communication about colleges

I applied via Naukri.com and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Own aptitude thoughts

Round 3 - Group Discussion 

Descrution so many maind set people

Interview Preparation Tips

Topics to prepare for IntouchCX Customer Service Representative interview:
  • Social Media Marketing
Interview preparation tips for other job seekers - Good communication skills develop an own decisions making

IntouchCX interview questions for designations

 Customer Service Representative 1

 (2)

 Senior Customer Care Representative

 (1)

 Customer Service Executive

 (13)

 Customer Service Associate

 (7)

 Technical Support Representative

 (1)

 Non Voice Customer Service Executive

 (1)

 Customer Support

 (2)

 Customer Agent

 (1)

Customer Service Representative Jobs at IntouchCX

View all

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Basic introduction about yourself
  • Q2. Like how did you heard about to etc
Round 2 - HR 

(2 Questions)

  • Q1. Operation round
  • Q2. Mock call test etc
Round 3 - Aptitude Test 

Amcat and versent test which is very basic

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare your self insha allah you will be selected just be confident and try to improve communication skills
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What do you know about customer service
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is all about meeting the needs and expectations of customers.

    • It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

    • Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...

  • Answered by AI
  • Q2. Why do you wanna work here

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Are you okay with variable shifts and working on weekends
  • Q2. Can you handle a target-oriented work environment
Round 2 - Aptitude Test 

Grammar check. Repeat the sentence that I heard. Basic English exam.

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Normal question about your re 

(2 Questions)

  • Q1. What's your hobbies..?
  • Q2. What is the customer service representatives job role and what are you thinking about this job?
Round 2 - Technical 

(1 Question)

  • Q1. Writing test in this test they will give you a paragraph
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was quite easy and fast

Round 2 - Group Discussion 

Nerve wracking because it was a group interview and you must answer without being pressured

Round 3 - One-on-one 

(2 Questions)

  • Q1. What is the reason you will leave the company?
  • Q2. The reason that will make me leave on this company is to pursue my dream which is to be in IT industry, ever since I was a child I dreamed to build or to program machine or computer that can be beneficial ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Just answer with clarity an honesty
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What is your strength

Interview Preparation Tips

Interview preparation tips for other job seekers - - Confidence and English Speaking skills

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Customer Service Representative interview?
IntouchCX interview process usually has 3 rounds. The most common rounds in the IntouchCX interview process are Resume Shortlist, Group Discussion and Aptitude Test.
How to prepare for IntouchCX Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, customer care, customer support, international bpo and Call Center Operations.
What are the top questions asked in IntouchCX Customer Service Representative interview?

Some of the top questions asked at the IntouchCX Customer Service Representative interview -

  1. What do you know about Intouch...read more
  2. Are you able to setup a de...read more
  3. Do you have accessible wi...read more

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IntouchCX Customer Service Representative Interview Process

based on 4 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
IntouchCX Customer Service Representative Salary
based on 44 salaries
₹1.8 L/yr - ₹5 L/yr
7% less than the average Customer Service Representative Salary in India
View more details

IntouchCX Customer Service Representative Reviews and Ratings

based on 23 reviews

2.8/5

Rating in categories

2.6

Skill development

2.7

Work-life balance

2.2

Salary

2.3

Job security

2.8

Company culture

2.1

Promotions

2.5

Work satisfaction

Explore 23 Reviews and Ratings
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