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IntouchCX Customer Service Representative Interview Questions and Answers
IntouchCX Customer Service Representative Interview Experiences
4 interviews found
Customer Service Representative Interview Questions & Answers
Maricel Ballaran
posted on 25 Sep 2023
(5 Questions)
- Q1. Tell me about yourself
- Q2. Why do you want to work with Intouch CX
- Q3. What do you know about Intouch Cx
- Ans.
Intouch Cx is a customer experience management platform that helps businesses gather and analyze customer feedback.
Intouch Cx helps businesses collect feedback through various channels such as surveys, social media, and email.
The platform provides analytics and reporting tools to help businesses understand customer sentiment and make data-driven decisions.
Intouch Cx offers features like sentiment analysis, customer jou...
- Q4. Do you have accessible wifi?
- Ans.
Yes, we have accessible wifi for all customers.
We provide free wifi access to all customers.
Customers can easily connect to our wifi network without any hassle.
Our wifi network is secure and reliable for customer use.
- Q5. Are you able to setup a desk?
- Ans.
Yes, I am able to setup a desk efficiently and effectively.
I have experience setting up desks in previous roles.
I am familiar with assembling furniture and following instructions.
I am organized and detail-oriented, ensuring the desk is setup correctly.
I can lift and move furniture as needed to setup the desk.
I am comfortable using tools such as screwdrivers and wrenches for assembly.
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2022. There were 2 interview rounds.
(1 Question)
- Q1. Just type speed thry look into
(2 Questions)
- Q1. Tell about your self
- Q2. Open book exam he asked
Interview Preparation Tips
I was interviewed in May 2022.
Devlope the good tinks
Some of the people talking about one topic
To assignment for the one topic and to get a
Interview Preparation Tips
- Communication Skills
Renu Renu
I applied via Naukri.com and was interviewed in May 2022. There were 3 interview rounds.
Own aptitude thoughts
Descrution so many maind set people
Interview Preparation Tips
- Social Media Marketing
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Customer Service Representative Interview Questions & Answers
Teleperformance
Anonymous
posted on 2 Sep 2024
Selected
I applied via Referral and was interviewed in Aug 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Basic introduction about yourself
- Q2. Like how did you heard about to etc
(2 Questions)
- Q1. Operation round
- Q2. Mock call test etc
Amcat and versent test which is very basic
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
R1 RCM
Anonymous
posted on 22 Nov 2024
Selected
I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.
(2 Questions)
- Q1. What do you know about customer service
- Ans.
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is all about meeting the needs and expectations of customers.
It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.
Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...
- Q2. Why do you wanna work here
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
TTEC India
Anonymous
posted on 23 Jul 2024
(2 Questions)
- Q1. What's your hobbies..?
- Q2. What is the customer service representatives job role and what are you thinking about this job?
(1 Question)
- Q1. Writing test in this test they will give you a paragraph
Customer Service Representative Interview Questions & Answers
Alorica
Dwyane Carl Paet
posted on 29 Apr 2024
Selected
I applied via Walk-in and was interviewed in Oct 2023. There were 3 interview rounds.
It was quite easy and fast
Nerve wracking because it was a group interview and you must answer without being pressured
(2 Questions)
- Q1. What is the reason you will leave the company?
- Q2. The reason that will make me leave on this company is to pursue my dream which is to be in IT industry, ever since I was a child I dreamed to build or to program machine or computer that can be beneficial ...
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Foundever
Anonymous
posted on 5 Jun 2024
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is your strength
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Etech Global Services
Jay pR
posted on 12 Jan 2023
Selected
I applied via Approached by Company and was interviewed in Dec 2022. There were 4 interview rounds.
(3 Questions)
- Q1. Use of Shortcut keys on keyboard
- Ans.
Shortcut keys on keyboard are essential for efficient and quick navigation.
Shortcut keys save time and effort while navigating through menus and options.
Common shortcut keys include Ctrl+C for copy, Ctrl+V for paste, and Ctrl+Z for undo.
Learning and using shortcut keys can improve productivity and workflow.
Shortcut keys may vary depending on the operating system and software being used.
- Q2. What is telecommunication
- Ans.
Telecommunication is the transmission of information over a distance using electronic means.
Telecommunication involves the use of electronic devices to transmit information over a distance
It includes various forms of communication such as telephone, internet, radio, and television
Telecommunication has revolutionized the way we communicate and has made the world a smaller place
Examples of telecommunication companies inc
- Q3. How to handle customer on chat
- Ans.
To handle customers on chat, be prompt, polite, empathetic, and provide accurate information.
Respond quickly to customer inquiries
Use positive language and show empathy
Provide accurate and helpful information
Offer solutions to customer problems
End the chat on a positive note
(1 Question)
- Q1. However the same thing
(1 Question)
- Q1. Where are you from why you are not your view
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