10+ HCLTech Customer Service Representative Interview Questions & Answers | Complete Prep Guide 2025

HCLTech Customer Service Representative Interview Experiences

6 interviews found

Customer Service Representative Interview Questions & Answers

Ritik

posted on 20 Dec 2024

Interview experience

Poor

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via LinkedIn and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - Assignment

Essay on any topic like technology etc

Round 2 - Assignment

Essay on any topic with atleast 250 words

Round 3 - HR

(1 Question)

Q1. Know about organisation

Add your answer

Round 4 - HR

(1 Question)

Q1. Some basic questions

Add your answer

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 17 Jul 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - HR

(5 Questions)

Q1. My introduction

Add your answer

Q2. Some other questions

Add your answer

Q3. About my family

Add your answer

Q4. About some adventure

Add your answer

Q5. About my favorite trip

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be confident

Customer Service Representative Interview Questions & Answers

Yashi Srivastava

posted on 21 Sep 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Tell me about yourself and your previous job role

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Final was the managerial round in which manager only ask about yourself and if you’ve any query about job role then you can ask to manager directly.

Add your answer

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 9 Oct 2023

Interview experience

Poor

Difficulty level

Hard

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all Resume tips

Round 2 - Aptitude Test

(1 Question)

Q1. We should write about the topic given by the interviewer after that we need to explain about what we written

Add your answer

Round 3 - HR

(1 Question)

Q1. Tell about your self,why should I hire you?

Add your answer

Round 4 - Behavioral

(1 Question)

Q1. What is a bpo, what do you know about bpo, could you please explain a conversation between customer and employee for selling fan

Ans.

A BPO is a business process outsourcing company that provides customer service on behalf of other companies.

BPO stands for business process outsourcing.
BPO companies handle customer service, sales, technical support, and other business processes for their clients.
In a conversation between a customer and employee for selling a fan, the employee would highlight the features, benefits, and pricing of the fan.
The employee ...

Answered by AI

Add your answer

Interview Preparation Tips

Topics to prepare for HCLTech Customer Service Representative interview:

English communication
Written Communication
Spoke English
Typing Speed

Interview preparation tips for other job seekers - Before attending the interview know about the position and prepare yourself and be confident in anything you say in the interview and needs to wait till evening if they tell the interview will start at 10 am my interview was finished at 8.30 at night

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 20 Feb 2022

I applied via Walk-in and was interviewed in Aug 2021. There were 2 interview rounds.

Round 1 - HR

(2 Questions)

Q1. What are your salary expectations?

Add your answer

Q2. Tell me about yourself.

Add your answer

Round 2 - One-on-one

(3 Questions)

Q1. What do you know about hcl

Ans.

HCL Technologies is a multinational IT services company headquartered in India.

Founded in 1976
Offers services in areas such as digital transformation, cybersecurity, cloud computing, and more
Has a presence in over 50 countries
Employs over 150,000 people worldwide
Clients include Fortune 500 companies in various industries

Answered by AI

Add your answer

Q2. Tell me your daily routine

Add your answer

Q3. What are your strengths

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep kalm and think before you speak 🙊

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 9 Apr 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

2-4 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Self intro and write one paragraph

Add your answer

Round 3 - One-on-one

(1 Question)

Q1. Manager round, discuss about salary and technical question s

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You boldly attent the interview. There are more vacant in the hcl

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HCL Tech Offer Evaluation

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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Wipro

Anonymous

posted on 29 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Why do you want to join wipro?

Ans.

I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.
I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.
I believe ...

Answered by AI

View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

Customer Service Representative Interview Questions & Answers

Mphasis

Anonymous

posted on 14 Feb 2024

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(1 Question)

Q1. Explain about yourself in a minute

Ans. Have a flow in communication with correct sentence framing

Answered Anonymously

Add your answer

Customer Service Representative Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 17 Sep 2022

I applied via Internshala and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR

(2 Questions)

Q1. About yourself Why do you think you are fit for this role

Add your answer

Q2. What qualities do you have Your strength and weaknesses

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Maintain your body language and have a good communication skills and speak without any nervousness.

Customer Service Representative Interview Questions & Answers

Wipro

Anonymous

posted on 6 Jul 2022

I applied via Walk-in and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Group Discussion

You will be given a topic on which you have to speak for like 4-5 mins. Just make sure you explain the topic in a very subtle yet professional way.

Round 3 - HR

(2 Questions)

Q1. They ask you to explain about your resume. In this you can explain your educational background, professional background (if experienced), your hobbies, where you stay. However, make sure you only mention p...

Add your answer

Q2. The hr can ask you why you think you deserve this job. Explain your personality traits which you think will be beneficial for the company growth. For example you can say I'm a very positive person.. I alwa...

Add your answer

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Representative interview:

About the company

Interview preparation tips for other job seekers - Just be positive and try not to speak anything negative about your previous organization or your ex managers. Being positive is a very rare personality trait which often helps you achieve bigger goals. All the best!

HCLTech Interview FAQs

How many rounds are there in HCLTech Customer Service Representative interview?

HCLTech interview process usually has 2-3 rounds. The most common rounds in the HCLTech interview process are HR, One-on-one Round and Resume Shortlist.

How to prepare for HCLTech Customer Service Representative interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HCLTech. The most common topics and skills that interviewers at HCLTech expect are Customer Service, customer support, voice process, international bpo and International Voice Process.

What are the top questions asked in HCLTech Customer Service Representative interview?

Some of the top questions asked at the HCLTech Customer Service Representative interview -

What is a bpo, what do you know about bpo, could you please explain a conversat...read more
What do you know about ...read more
Self intro and write one paragr...read more

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HCLTech Customer Service Representative Interview Process

based on 8 interviews

1 Interview rounds

Resume Shortlist Round

Join HCLTech Find your spark and discover what drives you forward

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HCLTech Customer Service Representative Salary

based on 485 salaries

₹1 L/yr - ₹3.8 L/yr

22% less than the average Customer Service Representative Salary in India

View more details

HCLTech Salaries in India

Software Engineer 23.4k salaries	₹0 L/yr - ₹0 L/yr
Technical Lead 21.2k salaries	₹0 L/yr - ₹0 L/yr
Senior Software Engineer 15.8k salaries	₹0 L/yr - ₹0 L/yr
Lead Engineer 15k salaries	₹0 L/yr - ₹0 L/yr
Analyst 14.5k salaries	₹0 L/yr - ₹0 L/yr