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Wipro Customer Service Representative Interview Questions and Answers

Updated 26 Sep 2024

Wipro Customer Service Representative Interview Experiences

9 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. Why do you want to join wipro?
  • Q3. What do you know about customer service representatives?
  • Ans. 

    Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.

    • Customer service representatives are responsible for addressing customer inquiries and resolving issues.

    • They often work in call centers, retail stores, or online platforms.

    • Good communication skills, patience, and problem-solving abilities are essential for this role.

    • Examples of ta...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent and clearly Pronounciate your words.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. They usually ask open ended questions like describe your routine , your favourite movie, role model etc.

Customer Service Representative Interview Questions Asked at Other Companies

Q1. 4) What is the difference between BPO and KPO?
asked in HCLTech
Q2. What is a bpo, what do you know about bpo, could you please expla ... read more
asked in Mindpearl
Q3. What would you consider when describing something technical to a ... read more
asked in Mindpearl
Q4. Explain how the features of technique is advancing?
asked in Mindpearl
Q5. What are the techniques that we use during technical study?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

M cat test was there that was tough

Round 2 - One-on-one 

(2 Questions)

  • Q1. What do you understand to E-commerce
  • Ans. 

    E-commerce refers to buying and selling goods or services online.

    • E-commerce involves transactions conducted over the internet

    • Customers can browse products, make purchases, and pay online

    • Examples include Amazon, eBay, and Shopify

  • Answered by AI
  • Q2. How will you handle the frustrated customer
  • Ans. 

    I will listen attentively, empathize with their situation, remain calm, and offer solutions to resolve their issue.

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's frustration and show understanding

    • Remain calm and composed, avoiding getting defensive or escalating the situation

    • Offer solutions or alternatives to address the customer's issue

    • Follow up to ensure the customer is satisfied w

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It's really outstanding company you will earn a lots of things from here, Environment is great, people are so coperative and mutual understanding, management is quite good.

I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

It was 45 min apptitude test it was not a difficult test.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. Tell me something about your self

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Representative interview:
  • About wipro
Interview preparation tips for other job seekers - It is good role. Everyone should join wipro. Now its a best fresher

Wipro interview questions for designations

 Senior Customer Service Representative

 (1)

 Customer Service

 (1)

 Customer Support Representative

 (1)

 Professional Service Representative

 (1)

 Customer Service Executive

 (28)

 Customer Service Associate

 (21)

 Customer Service Manager

 (2)

 Senior Customer Service Associate

 (2)

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Recruitment Consulltant

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Speak on " mental health for 2 min"
  • Ans. 

    Mental health is crucial for overall well-being and should be prioritized.

    • Mental health includes emotional, psychological, and social well-being.

    • It affects how we think, feel, and act.

    • Examples of mental health conditions include anxiety disorders, depression, and bipolar disorder.

    • Seeking help from professionals like therapists or counselors is important for managing mental health.

    • Self-care practices such as exercise, m...

  • Answered by AI
  • Q2. Tell me about yourself
  • Q3. Are you ok in night shift

I applied via Walk-in and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

You will be given a topic on which you have to speak for like 4-5 mins. Just make sure you explain the topic in a very subtle yet professional way.

Round 3 - HR 

(2 Questions)

  • Q1. They ask you to explain about your resume. In this you can explain your educational background, professional background (if experienced), your hobbies, where you stay. However, make sure you only mention p...
  • Q2. The hr can ask you why you think you deserve this job. Explain your personality traits which you think will be beneficial for the company growth. For example you can say I'm a very positive person.. I alwa...

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Representative interview:
  • About the company
Interview preparation tips for other job seekers - Just be positive and try not to speak anything negative about your previous organization or your ex managers. Being positive is a very rare personality trait which often helps you achieve bigger goals. All the best!

Customer Service Representative Jobs at Wipro

View all
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

There are 3 set of questions that you want to clear.

Round 2 - HR 

(2 Questions)

  • Q1. They asked me what's the purpose of joining this firm.
  • Q2. Question related to education.

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you are able to clear the aptitude test at once.

I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. General questions like what was your role in the previous company.
Round 3 - HR 

(1 Question)

  • Q1. Will you be able to manage night shift?

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview is easy just need to have good communication and confidence.

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why do you want to join wipro?
  • Ans. 

    I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

    • Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.

    • I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.

    • I believe ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

Interview questions from similar companies

Interview Questionnaire 

10 Questions

  • Q1. 1) Self introduction
  • Q2. 2) What are the differences between hard work and smart work?
  • Q3. 3) Why you want to join BPO?
  • Q4. 4) What is the difference between BPO and KPO?
  • Ans. 

    BPO stands for Business Process Outsourcing, while KPO stands for Knowledge Process Outsourcing.

    • BPO involves outsourcing non-core business processes, such as customer support or data entry.

    • KPO involves outsourcing knowledge-based processes, such as research, analysis, or consulting.

    • BPO focuses on operational efficiency and cost reduction, while KPO focuses on value creation and knowledge-intensive tasks.

    • BPO typically r...

  • Answered by AI
  • Q5. 5) What you know about your native place, city and state.
  • Q6. 6) What you understand about BPO?
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.

    • BPO is the practice of outsourcing non-core business functions to external vendors

    • It helps companies focus on their core competencies and reduce costs

    • Common BPO services include customer support, technical support, data entry, and back-office operations

    • BPO can be onshore, nearshore, or offs...

  • Answered by AI
  • Q7. 7) Asked 5 or 6 points on current topics like Swatchh bharat abhiyan or covid situation, etc
  • Q8. 8) Do you have any job experience? If yes they will asked you in detail about the same. If you are from different fields they will definitely asked you why you want to change your profile?
  • Q9. 9) What you want to do in next 5 years or what are your career objectives??
  • Q10. 10) The most important day of your life

Interview Preparation Tips

Interview preparation tips for other job seekers - Guys the most important thing to be positive and be confidence at the time of interview. Before interview make sure you know about the company and about the position for which you are giving interview. This was my first interview and I have selected for the same..... I want to thank Naukri.Com for this....Guys the most important thing is that I haven't wait for selection of my Resume I just go to the top MNCs job pages and noted down the HR or Recruitment person number then I started contacting those persons one on one, everyone has not responded me but trust me I am working in Tech Mahindra just implementing the same as I have mentioned...this is all I wanted to share but a heartily thanks to Naukri.Com this is the platform where I found the top MNCs HR or Recruiters number.... Thank you..

Wipro Interview FAQs

How many rounds are there in Wipro Customer Service Representative interview?
Wipro interview process usually has 2-3 rounds. The most common rounds in the Wipro interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Wipro Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Wipro. The most common topics and skills that interviewers at Wipro expect are Customer Service, International Voice Process, US Process, international bpo and Product Support.
What are the top questions asked in Wipro Customer Service Representative interview?

Some of the top questions asked at the Wipro Customer Service Representative interview -

  1. What do you know about customer service representativ...read more
  2. What do you understand to E-comme...read more
  3. speak on " mental health for 2 m...read more

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Wipro Customer Service Representative Interview Process

based on 8 interviews

1 Interview rounds

  • Resume Shortlist Round
View more

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Wipro Customer Service Representative Salary
based on 386 salaries
₹1.9 L/yr - ₹4.6 L/yr
12% more than the average Customer Service Representative Salary in India
View more details

Wipro Customer Service Representative Reviews and Ratings

based on 95 reviews

3.5/5

Rating in categories

3.6

Skill development

3.5

Work-life balance

3.0

Salary

3.7

Job security

3.7

Company culture

3.0

Promotions

3.3

Work satisfaction

Explore 95 Reviews and Ratings
Customer Service Representative- L1

Noida

2-7 Yrs

Not Disclosed

Customer Service Representative - L1

Gurgaon / Gurugram

2-7 Yrs

Not Disclosed

Customer Service Representative- L2

Noida

2-6 Yrs

Not Disclosed

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