Wipro Customer Service Representative Interview Questions and Answers

Q1. Tell me about yourself.
Add your answer
Q2. Why do you want to join wipro?
Add your answer
Q3. What do you know about customer service representatives?
Ans. 
Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.
• Customer service representatives are responsible for addressing customer inquiries and resolving issues.

• They often work in call centers, retail stores, or online platforms.

• Good communication skills, patience, and problem-solving abilities are essential for this role.

• Examples of ta...read more
Answered by AI
View 1 more answer

Q1. They usually ask open ended questions like describe your routine , your favourite movie, role model etc.
Add your answer

M cat test was there that was tough

Q1. What do you understand to E-commerce
Ans. 
E-commerce refers to buying and selling goods or services online.
• E-commerce involves transactions conducted over the internet

• Customers can browse products, make purchases, and pay online

• Examples include Amazon, eBay, and Shopify
Answered by AI
Add your answer
Q2. How will you handle the frustrated customer
Ans. 
I will listen attentively, empathize with their situation, remain calm, and offer solutions to resolve their issue.
• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration and show understanding

• Remain calm and composed, avoiding getting defensive or escalating the situation

• Offer solutions or alternatives to address the customer's issue

• Follow up to ensure the customer is satisfied w
Answered by AI
Add your answer

It was 45 min apptitude test it was not a difficult test.

Q1. Tell me something about yourself
Add your answer
Q2. Tell me something about your self
Add your answer