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Wipro Customer Service Representative Interview Questions and Answers
Wipro Customer Service Representative Interview Experiences
9 interviews found
(3 Questions)
- Q1. Tell me about yourself.
- Q2. Why do you want to join wipro?
- Q3. What do you know about customer service representatives?
- Ans.
Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.
Customer service representatives are responsible for addressing customer inquiries and resolving issues.
They often work in call centers, retail stores, or online platforms.
Good communication skills, patience, and problem-solving abilities are essential for this role.
Examples of ta...
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before May 2023. There was 1 interview round.
(1 Question)
- Q1. They usually ask open ended questions like describe your routine , your favourite movie, role model etc.
Selected
I applied via Naukri.com and was interviewed before Sep 2023. There were 2 interview rounds.
M cat test was there that was tough
(2 Questions)
- Q1. What do you understand to E-commerce
- Ans.
E-commerce refers to buying and selling goods or services online.
E-commerce involves transactions conducted over the internet
Customers can browse products, make purchases, and pay online
Examples include Amazon, eBay, and Shopify
- Q2. How will you handle the frustrated customer
- Ans.
I will listen attentively, empathize with their situation, remain calm, and offer solutions to resolve their issue.
Listen actively to understand the customer's concerns
Empathize with the customer's frustration and show understanding
Remain calm and composed, avoiding getting defensive or escalating the situation
Offer solutions or alternatives to address the customer's issue
Follow up to ensure the customer is satisfied w
Interview Preparation Tips
What people are saying about Wipro
I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.
It was 45 min apptitude test it was not a difficult test.
(2 Questions)
- Q1. Tell me something about yourself
- Q2. Tell me something about your self
Interview Preparation Tips
- About wipro
Wipro interview questions for designations
Srishti Rawat
I applied via Recruitment Consulltant
(3 Questions)
- Q1. Speak on " mental health for 2 min"
- Ans.
Mental health is crucial for overall well-being and should be prioritized.
Mental health includes emotional, psychological, and social well-being.
It affects how we think, feel, and act.
Examples of mental health conditions include anxiety disorders, depression, and bipolar disorder.
Seeking help from professionals like therapists or counselors is important for managing mental health.
Self-care practices such as exercise, m...
- Q2. Tell me about yourself
- Q3. Are you ok in night shift
I applied via Walk-in and was interviewed in Jan 2022. There were 3 interview rounds.
You will be given a topic on which you have to speak for like 4-5 mins. Just make sure you explain the topic in a very subtle yet professional way.
(2 Questions)
- Q1. They ask you to explain about your resume. In this you can explain your educational background, professional background (if experienced), your hobbies, where you stay. However, make sure you only mention p...
- Q2. The hr can ask you why you think you deserve this job. Explain your personality traits which you think will be beneficial for the company growth. For example you can say I'm a very positive person.. I alwa...
Interview Preparation Tips
- About the company
Customer Service Representative Jobs at Wipro
Selected
I applied via Campus Placement and was interviewed before Apr 2023. There were 2 interview rounds.
There are 3 set of questions that you want to clear.
(2 Questions)
- Q1. They asked me what's the purpose of joining this firm.
- Q2. Question related to education.
Interview Preparation Tips
I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.
(1 Question)
- Q1. General questions like what was your role in the previous company.
(1 Question)
- Q1. Will you be able to manage night shift?
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Why do you want to join wipro?
- Ans.
I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.
Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.
I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.
I believe ...
Interview Preparation Tips
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Customer Service Representative Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 21 May 2021
Interview Questionnaire
10 Questions
- Q1. 1) Self introduction
- Q2. 2) What are the differences between hard work and smart work?
- Q3. 3) Why you want to join BPO?
- Q4. 4) What is the difference between BPO and KPO?
- Ans.
BPO stands for Business Process Outsourcing, while KPO stands for Knowledge Process Outsourcing.
BPO involves outsourcing non-core business processes, such as customer support or data entry.
KPO involves outsourcing knowledge-based processes, such as research, analysis, or consulting.
BPO focuses on operational efficiency and cost reduction, while KPO focuses on value creation and knowledge-intensive tasks.
BPO typically r...
- Q5. 5) What you know about your native place, city and state.
- Q6. 6) What you understand about BPO?
- Ans.
BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.
BPO is the practice of outsourcing non-core business functions to external vendors
It helps companies focus on their core competencies and reduce costs
Common BPO services include customer support, technical support, data entry, and back-office operations
BPO can be onshore, nearshore, or offs...
- Q7. 7) Asked 5 or 6 points on current topics like Swatchh bharat abhiyan or covid situation, etc
- Q8. 8) Do you have any job experience? If yes they will asked you in detail about the same. If you are from different fields they will definitely asked you why you want to change your profile?
- Q9. 9) What you want to do in next 5 years or what are your career objectives??
- Q10. 10) The most important day of your life
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Wipro Customer Service Representative Interview Process
based on 8 interviews
1 Interview rounds
- Resume Shortlist Round
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Wipro Customer Service Representative Reviews and Ratings
based on 95 reviews
Rating in categories
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|
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| ₹5.8 L/yr - ₹22.3 L/yr |
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