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Wipro is hiring Associate - Immediate joiners required(Grad only)

0-3 years

Navi Mumbai, Mumbai

50 vacancies

Wipro is hiring Associate - Immediate joiners required(Grad only)

Wipro

posted 4hr ago

Job Description

Looking for Backoffice Associates for Airoli Location

Work location : Airoli Exp: 0 -36months Non Voice Process (2 Side Cab)Evening Shift only

Role & responsibilities
Associate (Process: HR operations)


Work Experience
0-36 months


Summary

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
  • Follow standard processes and procedures to resolve all client queries.
  • Resolve client queries as per the SLAs defined in the contract.
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience - Any/Basic MS Excel Category


Back office/Data handling or data management Working Conditions


Fixed Evening shift (5 days working). Saturdays and Sundays are fixed off.


Education Skills -Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM B.Tech & MBA full time freshers are not eligible

Note : Looking for immediate joiners or who can join within 10-15 days



Mandatory Note - Candidates should be flexible to work in Evening shift only

- carry hardcopy of resume, your original ID Card (Aadhaar and PAN)


Employment Type: Full Time, Permanent

Read full job description

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Hiring Associate salary at Wipro

reported by 1 employee with 1 years exp.
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₹3.1 L/yr - ₹4 L/yr
20% more than the average Hiring Associate Salary in India
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What Wipro employees are saying about work life

based on 52.8k employees
64%
72%
63%
78%
Flexible timing
Monday to Friday
No travel
Day Shift
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