4) What is the difference between BPO and KPO?

Question

Accepted Answer

BPO stands for Business Process Outsourcing, while KPO stands for Knowledge Process Outsourcing.

BPO involves outsourcing non-core business processes, such as customer support or data entry.
KPO involves outsourcing knowledge-based processes, such as research, analysis, or consulting.
BPO focuses on operational efficiency and cost reduction, while KPO focuses on value creation and knowledge-intensive tasks.
BPO typically requires basic skills and training, while KPO requires specialized knowledge and expertise.
Example of BPO: Call centers providing customer support for a telecommunications company.
Example of KPO: A financial services firm outsourcing financial analysis and investment research.

Accepted Answer

BPO refers to outsourcing non-primary activities to the third-party service provider for service to decrease the company's cost and increase productivity and efficiency. On the other hand, KPO refers to outsourcing highly skilled personnel to transfer or assign knowledge and processes to another company.

Accepted Answer

BPO refers to outsourcing non-primary activities to the third-party service provider for service to decrease the company's cost and increase productivity and efficiency. On the other hand, KPO refers to outsourcing highly skilled personnel to transfer or assign knowledge and processes to another company.

4) What is the difference between BPO and KPO?

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