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HCLTech Customer Service Representative Interview Questions and Answers for Experienced
HCLTech Customer Service Representative Interview Experiences for Experienced
2 interviews found
(5 Questions)
- Q1. My introduction
- Q2. Some other questions
- Q3. About my family
- Q4. About some adventure
- Q5. About my favorite trip
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Oct 2022. There were 4 interview rounds.
(1 Question)
- Q1. We should write about the topic given by the interviewer after that we need to explain about what we written
(1 Question)
- Q1. Tell about your self,why should I hire you?
(1 Question)
- Q1. What is a bpo, what do you know about bpo, could you please explain a conversation between customer and employee for selling fan
- Ans.
A BPO is a business process outsourcing company that provides customer service on behalf of other companies.
BPO stands for business process outsourcing.
BPO companies handle customer service, sales, technical support, and other business processes for their clients.
In a conversation between a customer and employee for selling a fan, the employee would highlight the features, benefits, and pricing of the fan.
The employee ...
Interview Preparation Tips
- English communication
- Written Communication
- Spoke English
- Typing Speed
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Interview questions from similar companies
I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Why do you want to join wipro?
- Ans.
I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.
Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.
I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.
I believe ...
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 21 May 2021
Interview Questionnaire
10 Questions
- Q1. 1) Self introduction
- Q2. 2) What are the differences between hard work and smart work?
- Q3. 3) Why you want to join BPO?
- Q4. 4) What is the difference between BPO and KPO?
- Ans.
BPO stands for Business Process Outsourcing, while KPO stands for Knowledge Process Outsourcing.
BPO involves outsourcing non-core business processes, such as customer support or data entry.
KPO involves outsourcing knowledge-based processes, such as research, analysis, or consulting.
BPO focuses on operational efficiency and cost reduction, while KPO focuses on value creation and knowledge-intensive tasks.
BPO typically r...
- Q5. 5) What you know about your native place, city and state.
- Q6. 6) What you understand about BPO?
- Ans.
BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.
BPO is the practice of outsourcing non-core business functions to external vendors
It helps companies focus on their core competencies and reduce costs
Common BPO services include customer support, technical support, data entry, and back-office operations
BPO can be onshore, nearshore, or offs...
- Q7. 7) Asked 5 or 6 points on current topics like Swatchh bharat abhiyan or covid situation, etc
- Q8. 8) Do you have any job experience? If yes they will asked you in detail about the same. If you are from different fields they will definitely asked you why you want to change your profile?
- Q9. 9) What you want to do in next 5 years or what are your career objectives??
- Q10. 10) The most important day of your life
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 10 Feb 2024
Selected
I applied via Approached by Company and was interviewed before Feb 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself?
- Ans. My self Tarundeep singh. I am born in Jaipur. I have 3 years of experience as sales executive expert. In my family there are four member mother,father and younger brother
- Q2. Why do you want to enter BPO sector?
- Ans. I am only for experience Bpo sector
- Q3. Customer support
My self Tarundeep singh. I am born in Jaipur. I have 3 years of experience as sales executive expert. In my family there are four member mother,father and younger brother
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 17 Sep 2022
I applied via Internshala and was interviewed in Mar 2022. There was 1 interview round.
(2 Questions)
- Q1. About yourself Why do you think you are fit for this role
- Q2. What qualities do you have Your strength and weaknesses
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 13 May 2024
I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Why do you want to be a call center agent
I applied via Walk-in and was interviewed in Jan 2022. There were 3 interview rounds.
You will be given a topic on which you have to speak for like 4-5 mins. Just make sure you explain the topic in a very subtle yet professional way.
(2 Questions)
- Q1. They ask you to explain about your resume. In this you can explain your educational background, professional background (if experienced), your hobbies, where you stay. However, make sure you only mention p...
- Q2. The hr can ask you why you think you deserve this job. Explain your personality traits which you think will be beneficial for the company growth. For example you can say I'm a very positive person.. I alwa...
Interview Preparation Tips
- About the company
(3 Questions)
- Q1. Tell me about yourself.
- Q2. Why do you want to join wipro?
- Q3. What do you know about customer service representatives?
- Ans.
Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.
Customer service representatives are responsible for addressing customer inquiries and resolving issues.
They often work in call centers, retail stores, or online platforms.
Good communication skills, patience, and problem-solving abilities are essential for this role.
Examples of ta...
Interview Preparation Tips
I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.
(1 Question)
- Q1. General questions like what was your role in the previous company.
(1 Question)
- Q1. Will you be able to manage night shift?
Interview Preparation Tips
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HCLTech Customer Service Representative Interview Process for Experienced
based on 2 interviews
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