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Diligent Customer Service Representative Interview Questions and Answers

Updated 20 Feb 2024

Diligent Customer Service Representative Interview Experiences

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 20 Feb 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
No response
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about a time when you helped resolve a customer's issue
    • Add your answer
  • Q2. What will you do when you don't find any solution to the customer's issue despite you checking on reference materials?
  • Ans. 

    I will escalate the issue to a supervisor or higher level of support for further assistance.

    • Escalate the issue to a supervisor or higher level of support

    • Clearly communicate the situation and steps taken to the customer

    • Apologize for the inconvenience and assure the customer that their issue will be resolved

    • Answered by AI
    Add your answer

Top trending discussions

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Career Growth
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shimpoco
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works at
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Job switch advice
Hi All, I have 7 years of experience and I have currently offer for Data Engineer role from the below organizations- 1) Accenture 2) Cepgemini 3) Nagarro The CTC offer I am getting are almost the same (minor difference) for all these 3. Please help me to make better decisions (by considering growth, company culture, job security, and all other aspects).
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Customer Service Representative Interview Questions & Answers

MMC Infotech Services user image Anonymous

posted on 7 Jun 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Shine and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Banking related questions
    • Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Banking related questions
    • Add your answer
  • Q2. Accounts related questions
    • Add your answer

Customer Service Executive Interview Questions & Answers

MMC Infotech Services user image Anonymous

posted on 26 Apr 2022

I applied via Naukri.com and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - Aptitude Test 

(2 Questions)

  • Q1. Everything about banking. Good communication required.
  • Ans. Essay about banking topic and certain situations.
    • Answered Anonymously
    Add your answer
  • Q2. Explaining about certain banking stratergies.
  • Ans. 

    Banking strategies refer to the plans and actions taken by banks to achieve their goals and objectives.

    • One strategy is to offer personalized services to customers based on their needs and preferences.

    • Another strategy is to use technology to improve efficiency and convenience for customers, such as online banking and mobile apps.

    • Banks also use marketing strategies to attract and retain customers, such as offering reward...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, improve english communication

Senior Software Engineer Interview Questions & Answers

Saama Technologies user image Anonymous

posted on 10 May 2020

I applied via Recruitment Consultant and was interviewed in Apr 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Object Oriented Concepts and basic list/tuple/dictionary/ datetime conversion
    • Add your answer
  • Q2. Project done in last company and how will you help Saama?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to frame answers end to end and stick to what you have done. Don't try to exaggerate.

Customer Service Executive Interview Questions & Answers

MMC Infotech Services user image Anonymous

posted on 10 May 2021

Interview Questionnaire 

1 Question

  • Q1. About my self
    • Add your answer

Customer Service Executive Interview Questions & Answers

MMC Infotech Services user image Anonymous

posted on 28 Sep 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Letter writing for bank customer 

(2 Questions)

  • Q1. Introduce yourself
    • Add your answer
  • Q2. General questions like school memories, hobbies like that..
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. About your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice job for freshers but not experienced because salary is low. Definitely you will get job in this company...

Senior Software Engineer Interview Questions & Answers

Terralogic Software Solutions user image Anonymous

posted on 14 Mar 2022

I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Based on previous projects
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - joined 4 months back but still no clarity on which project

Senior Software Engineer Interview Questions & Answers

EagleView user image Anonymous

posted on 13 Mar 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Data structure question asked
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are looking for job security and growth then skip this organisation

Senior Software Engineer Interview Questions & Answers

JoulestoWatts Business Solutions user image Anonymous

posted on 12 Apr 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Apr 2023.

Round 1 - Technical 

(1 Question)

  • Q1. There was simple DSA question ,
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Dont join this company

Senior Software Engineer Interview Questions & Answers

Saama Technologies user image Anonymous

posted on 2 Jan 2022

I applied via Naukri.com and was interviewed in Dec 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Informatica scenario based questions
    • Add your answer
  • Q2. Told to write complex sql queries based on some informations.
    • Add your answer
  • Q3. Agile methodology
    • Add your answer
  • Q4. What do you know about Saama
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good interview experience and good hike.
More about working at Diligent

Diligent Interview FAQs

How many rounds are there in Diligent Customer Service Representative interview?
Diligent interview process usually has 1 rounds. The most common rounds in the Diligent interview process are HR.

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