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Diligent Customer Service Representative Interview Questions and Answers

Updated 20 Feb 2024

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Customer Service Representative Interview Questions

user image Anonymous

posted on 20 Feb 2024

Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 No response

1 Interview Round

1

HR Round (2 Questions)

  • Q1. Tell me about a time when you helped resolve a customer's issue
    Add Answer
  • Q2. What will you do when you don't find any solution to the customer's issue despite you checking on reference materials?
    View Answers (1)

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1w
a technical project manager
Deadend
Hi, I'm here to share a part of my journey from the past 12 years in my career, I started from a package of 3.6LPA in 2013 at iGate and due to a few bad decisions on my career and worthless advices from people who are always pessimistic about the industry, I switched two companies and landed in a start-up with 2.4LPA. I worked hard nearly 8-16hrs a day single handed researched, built and managed an entire vertical of a project for 8 years. When the company didn't value my contribution and thought I was too young to become a manager, I had a package of 6LPA and Senior developer in designation. I switched for obvious reasons to a TL role for 12LPA and now at the same company I'm a TPM on the basis of my contribution with 48LPA as a fixed component. I feel outclassed in terms of having a fancy CV with certifications, I feel like CTC has hit a peak with 48LPA being fixed and nearly 40% in Variable. Most companies are hesitant to hire me because of this. What should be my next move?
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How many rounds are there in Diligent Customer Service Representative interview?
Diligent interview process usually has 1 rounds. The most common rounds in the Diligent interview process are HR.

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