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MMC Infotech Services
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MMC Infotech Services Customer Service Representative Interview Questions and Answers
MMC Infotech Services Customer Service Representative Interview Experiences
1 interview found
Selected
I applied via Shine and was interviewed before Jun 2023. There were 2 interview rounds.
(1 Question)
- Q1. Banking related questions
(2 Questions)
- Q1. Banking related questions
- Q2. Accounts related questions
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Customer Service Representative Interview Questions & Answers
Diligent
Anonymous
posted on 20 Feb 2024
(2 Questions)
- Q1. Tell me about a time when you helped resolve a customer's issue
- Q2. What will you do when you don't find any solution to the customer's issue despite you checking on reference materials?
- Ans.
I will escalate the issue to a supervisor or higher level of support for further assistance.
Escalate the issue to a supervisor or higher level of support
Clearly communicate the situation and steps taken to the customer
Apologize for the inconvenience and assure the customer that their issue will be resolved
Customer Service Representative Interview Questions & Answers
Diligent
Anonymous
posted on 20 Feb 2024
(2 Questions)
- Q1. Tell me about a time when you helped resolve a customer's issue
- Q2. What will you do when you don't find any solution to the customer's issue despite you checking on reference materials?
- Ans.
I will escalate the issue to a supervisor or higher level of support for further assistance.
Escalate the issue to a supervisor or higher level of support
Clearly communicate the situation and steps taken to the customer
Apologize for the inconvenience and assure the customer that their issue will be resolved
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MMC Infotech Services Customer Service Representative Interview Process
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MMC Infotech Services Customer Service Representative Reviews and Ratings
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Rating in categories
|
Processing Executive
200
salaries
|  ₹0.9 L/yr - ₹3 L/yr |
|
Customer Service Executive
66
salaries
| ₹1 L/yr - ₹2.3 L/yr |
|
Customer Care Executive
40
salaries
| ₹1 L/yr - ₹3.5 L/yr |
|
Teleservices Executive
31
salaries
| ₹1.1 L/yr - ₹3 L/yr |
|
Tele Sales Executive
22
salaries
| ₹1.3 L/yr - ₹3.2 L/yr |
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