Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Premium Employer

i

This company page is being actively managed by IDFC FIRST Bank Team. If you also belong to the team, you can get access from here

IDFC FIRST Bank Verified Tick

Compare button icon Compare button icon Compare
3.9

based on 10.4k Reviews

Play video Play video Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

IDFC FIRST Bank Customer Service Representative Interview Questions and Answers

Updated 2 Oct 2022

IDFC FIRST Bank Customer Service Representative Interview Experiences

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 2 Oct 2022

I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Why do you want the work with the bank?
  • Ans. Banking sector is very respectful, new things to learn, better compensation and banking benefits, Day shifts.
    • Answered Anonymously
    Add your answer
  • Q2. Do you ever handled escalations?
  • Ans. Yes I've handled escalations over the calls and emails.
    • Answered Anonymously
    Add your answer
  • Q3. What are banking products?
  • Ans. 

    Banking products are financial services offered by banks to customers, including accounts, loans, credit cards, and investment options.

    • Banking products refer to the various financial services provided by banks.

    • These products include different types of accounts, such as savings accounts, checking accounts, and certificates of deposit (CDs).

    • Loans are also considered banking products, such as personal loans, mortgages, an...

    • Answered by AI
    View 1 more answer
  • Q4. Will you extend your shift once in a while if required as per the work load?
  • Ans. Yes absolutely I am dedicated towards my work.
    • Answered Anonymously
    Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. What do you know about IDFC FIRST bank?
  • Ans. Please read on IDFC FIRST bank website for all information.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, try to learn as much about banking products, read professional emails and read about escalations scenario in banking. Most important good communication skill. Don't fumble.

Top trending discussions

View All
Career Advice
5d
an it officer
Contractual Offer
I received an offer from an HR Resourcing Organization to work on a contract basis with a MNC. They assured me that if I perform well, I could become a full-time employee there. However, I'm a bit worried because they won't be deducting PF during the contract period. Is it a good idea to accept this contract position, or could it pose risks for my future
Got a question about IDFC FIRST Bank?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Axis Bank user image Kali Muthu Ram

posted on 23 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your experience in banking Reg savings account,fd, current account Audit requirements Report generation
    • Add your answer

Customer Service Representative Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 7 Oct 2021

I applied via Recruitment Consultant and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Icici is best in everything

Sales Representative Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 8 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via campus placement at Dr DY Patil Institute of Management and Research, Pune and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude consist of LR and Domain questions

Round 2 - Aptitude Test 

Consist of LR and Domain

Round 3 - One-on-one 

(4 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced sales professional with a proven track record of exceeding targets and building strong client relationships.

    • Over 5 years of sales experience in the pharmaceutical industry

    • Consistently met or exceeded sales targets by 20% each quarter

    • Built and maintained strong relationships with key clients such as hospitals and clinics

    • Skilled in cold calling, networking, and presenting product information effectively

    • Answered by AI
    Add your answer
  • Q2. SIP related questions
    • Add your answer
  • Q3. What is accounting
  • Ans. 

    Accounting is the process of recording, summarizing, analyzing, and reporting financial transactions of a business.

    • Involves recording financial transactions

    • Summarizing financial data in financial statements

    • Analyzing financial information to make business decisions

    • Reporting financial results to stakeholders

    • Examples: preparing balance sheets, income statements, cash flow statements

    • Answered by AI
    Add your answer
  • Q4. Accounting principles
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and polite

Customer Service Representative Interview Questions & Answers

Axis Bank user image Kali Muthu Ram

posted on 23 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your experience in banking Reg savings account,fd, current account Audit requirements Report generation
    • Add your answer

Sales Representative Interview Questions & Answers

HDFC Bank user image Anonymous

posted on 29 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Normal question related to education hobbies banking terminologies
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just relax and give your best

Customer Care Representative Interview Questions & Answers

Ujjivan Small Finance Bank user image Alvina Abraham

posted on 29 Dec 2021

Interview Questionnaire 

3 Questions

  • Q1. Based on your job role, about banking, blanking terms etc
    • Add your answer
  • Q2. Based on educational Background, job role and type, banking related
    • Add your answer
  • Q3. Communication and confidence level check.
    • Add your answer

Customer Care Representative Interview Questions & Answers

Ujjivan Small Finance Bank user image Anonymous

posted on 8 Sep 2021

I applied via Naukri.com and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1.  Introduce yourself
    • Add your answer
  • Q2. Why do you want this job
    • View 2 more answers
  • Q3. What is your experience
    • Add your answer
  • Q4. What are the basic banking terms
  • Ans. 

    Basic banking terms include savings account, checking account, interest rate, loan, credit card, and ATM.

    • Savings account: A bank account that earns interest on deposited funds.

    • Checking account: A bank account used for everyday transactions.

    • Interest rate: The percentage charged by a lender for borrowing money.

    • Loan: Money borrowed from a bank or financial institution that must be repaid with interest.

    • Credit card: A payme...

    • Answered by AI
    View 1 more answer
  • Q5. Types of products in banking
  • Ans. 

    Types of products in banking include savings accounts, loans, credit cards, and investment accounts.

    • Savings accounts

    • Loans

    • Credit cards

    • Investment accounts

    • Answered by AI
    View 4 more answers
  • Q6. About previous job profile and ctc
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1.The first step to the preparation of bank interview is knowing the bank. 2. Don't talk too much,don't be too familiar
3. Prepare questions to ask the interviewer
4. Be confident
5. Be prepared for everything

Customer Care Representative Interview Questions & Answers

Ujjivan Small Finance Bank user image Anonymous

posted on 10 Jun 2021

Interview Questionnaire 

1 Question

  • Q1. Work experience, family background, Targets
    • Add your answer

Customer Service Representative Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 7 Oct 2021

I applied via Recruitment Consultant and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Icici is best in everything
More about working at IDFC FIRST Bank

IDFC FIRST Bank Interview FAQs

How many rounds are there in IDFC FIRST Bank Customer Service Representative interview?
IDFC FIRST Bank interview process usually has 3 rounds. The most common rounds in the IDFC FIRST Bank interview process are Resume Shortlist, HR and One-on-one Round.

Tell us how to improve this page.

IDFC FIRST Bank Interviews By Designations

Interview Questions for Popular Designations

IDFC FIRST Bank Customer Service Representative Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

Interview Questions from Similar Companies

ICICI Bank Interview Questions
4.0
 • 2.4k Interviews
HDFC Bank Interview Questions
3.9
 • 2.1k Interviews
Axis Bank Interview Questions
3.8
 • 1.5k Interviews
Kotak Mahindra Bank Interview Questions
3.8
 • 1.1k Interviews
IndusInd Bank Interview Questions
3.5
 • 601 Interviews
Bandhan Bank Interview Questions
3.7
 • 538 Interviews
AU Small Finance Bank Interview Questions
4.3
 • 514 Interviews
Yes Bank Interview Questions
3.7
 • 429 Interviews
Jana Small Finance Bank Interview Questions
3.8
 • 245 Interviews
Ujjivan Small Finance Bank Interview Questions
4.1
 • 229 Interviews
View all

Fast track your campus placements

Jagan Institute of Management Studies (JIMS) Placement Questions
1 Interview
Chetanas Institute of Management & Research, Mumbai Placement Questions
1 Interview
IBS Mumbai, Mumbai Placement Questions
1 Interview
ICFAI Business School, Bangalore Placement Questions
1 Interview
ICFAI Business School, Lucknow Placement Questions
1 Interview
Indian Institute of Management (IIM), Visakhapatnam Placement Questions
1 Interview
Xavier Institute of Management and Entrepreneurship, Bangalore Placement Questions
1 Interview
View all
IDFC FIRST Bank Customer Service Representative Salary
based on 11 salaries
₹2 L/yr - ₹4 L/yr
At par with the average Customer Service Representative Salary in India
View more details

IDFC FIRST Bank Customer Service Representative Reviews and Ratings

based on 9 reviews

4.5/5

Rating in categories

4.5

Skill development

4.6

Work-life balance

4.6

Salary

4.5

Job security

4.6

Company culture

4.5

Promotions

4.5

Work satisfaction

Explore 9 Reviews and Ratings
IDFC FIRST Bank Salaries in India
Deputy Manager
2.3k salaries
unlock blur

₹2.2 L/yr - ₹10 L/yr

Assistant Manager
1.6k salaries
unlock blur

₹2 L/yr - ₹7.1 L/yr

Senior Officer
1.5k salaries
unlock blur

₹1.9 L/yr - ₹5.5 L/yr

Manager
1.4k salaries
unlock blur

₹3.5 L/yr - ₹12.6 L/yr

Senior Manager
1.4k salaries
unlock blur

₹7 L/yr - ₹22.7 L/yr

Explore more salaries
Compare IDFC FIRST Bank with

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Axis Bank

3.8
Compare

Kotak Mahindra Bank

3.8
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview