Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Premium Employer

i

This company page is being actively managed by IDFC FIRST Bank Team. If you also belong to the team, you can get access from here

IDFC FIRST Bank Verified Tick

Compare button icon Compare button icon Compare
3.9

based on 10.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

IDFC FIRST Bank Customer Service Representative Interview Questions and Answers

Updated 2 Oct 2022

IDFC FIRST Bank Customer Service Representative Interview Experiences

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 2 Oct 2022

I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Why do you want the work with the bank?
  • Ans. Banking sector is very respectful, new things to learn, better compensation and banking benefits, Day shifts.
    • Answered Anonymously
    Add your answer
  • Q2. Do you ever handled escalations?
  • Ans. Yes I've handled escalations over the calls and emails.
    • Answered Anonymously
    Add your answer
  • Q3. What are banking products?
  • Ans. 

    Banking products are financial services offered by banks to customers, including accounts, loans, credit cards, and investment options.

    • Banking products refer to the various financial services provided by banks.

    • These products include different types of accounts, such as savings accounts, checking accounts, and certificates of deposit (CDs).

    • Loans are also considered banking products, such as personal loans, mortgages, an...

    • Answered by AI
    View 1 more answer
  • Q4. Will you extend your shift once in a while if required as per the work load?
  • Ans. Yes absolutely I am dedicated towards my work.
    • Answered Anonymously
    Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. What do you know about IDFC FIRST bank?
  • Ans. Please read on IDFC FIRST bank website for all information.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, try to learn as much about banking products, read professional emails and read about escalations scenario in banking. Most important good communication skill. Don't fumble.

What people are saying about IDFC FIRST Bank

View All
a senior business analyst
2d
Salary discussion
For a BA/PM, is 50% increment on current salary is too much to ask? Background: MBA from IIM, BE - Computer Science from tier 2 college, ~3 Years experience.
Got a question about IDFC FIRST Bank?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

ICICI Bank user image Aritro Mukherji

posted on 24 Sep 2017

I appeared for an interview before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Pitch a Stock
  • Ans. 

    Pitch a Stock

    • Invest in XYZ stock as it has shown consistent growth over the past few years.

    • XYZ stock has a strong market position and a solid track record of profitability.

    • The company's innovative products and strong management team make it a promising investment.

    • XYZ stock offers a competitive dividend yield, providing investors with a steady income stream.

    • With a low price-to-earnings ratio, XYZ stock is undervalued an

    • Answered by AI
    View 2 more answers

Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 40

Round: Group Discussion
Experience: We were asked to give an extempor
Duration: 5 minutes

Skills: Selling Skills, CAR Capacity Achievement Relationship, Creative Thinking
College Name: Ms Ramaiah Institute Of Management

Customer Service Executive Interview Questions & Answers

Axis Bank user image Anonymous

posted on 4 May 2021

I applied via Campus Placement and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Are you okay to work with operations and sales?
    • Add your answer
  • Q2. Willing to work/reallocate anywhere in the city/state
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - See I was campus placed, but some employees join through consultancy or third parties by paying some amount, my request is there is no difficult to join in this private sector banks, just carry your Resume and go to their regional HR office, handed over your Resume to receptionist, rest it will care by itself or take some references through LinkedIn, Axis bank HR office in times Square in MG Road, Bangalore

Customer Service Executive Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 25 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself, family background
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy go interview, they jst check communication skills, interview was easy,

Customer Service Executive Interview Questions & Answers

HDFC Bank user image Anonymous

posted on 10 Apr 2021

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about your self. Share your job experience.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview was new for me. This was my first interview in private bank. They wanted to find out my skills, talent, unique, confidence, interest and positivity etc. It was better for me. It was running to 45 minutes approximately. It was not technical. I had answered to those questions in systematic way correctly. My advice is that we should silence and follow to the present of brain. We should so answer as much there was asked at that time by interviewer.

Customer Service Executive Interview Questions & Answers

Kotak Mahindra Bank user image Anonymous

posted on 11 Dec 2022

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do u know about kotak
    • Add your answer
  • Q2. What is cutomer support
  • Ans. 

    Customer support is the assistance provided to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries and concerns

    • It can be provided through various channels such as phone, email, chat, or social media

    • The goal of customer support is to ensure customer satisfaction and loyalty

    • Examples of customer support include troubleshooting technical issues, processing returns or refun...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Must go with some cunsoltuncy. So they will help you to crack

Customer Service Executive Interview Questions & Answers

Axis Bank user image Anonymous

posted on 23 Dec 2021

I applied via Walk-in and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Introduction ,Work expirience . You are comfort for sales work can you source the work from market and comfort for it .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good expirience i have completed 3 months in the axis bank

Customer Service Executive Interview Questions & Answers

RBL Bank user image Anonymous

posted on 17 Feb 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is bpo and customer support?
    • Add your answer
  • Q2. Why you leave the past job?
    • Add your answer

Customer Service Executive Interview Questions & Answers

RBL Bank user image Anonymous

posted on 13 Jan 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction of yourself , tell me about your ex job Why you left previous job
    • Add your answer
  • Q2. Salary expectations for the job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself and confident
Share your experiences
Dressing up properly very important for interview
Not to be nervous

Customer Service Executive Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 26 Jan 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - HR 

(1 Question)

  • Q1. Lat working experience with skillset that would help in current Job role.
    • Add your answer
More about working at IDFC FIRST Bank

IDFC FIRST Bank Interview FAQs

How many rounds are there in IDFC FIRST Bank Customer Service Representative interview?
IDFC FIRST Bank interview process usually has 3 rounds. The most common rounds in the IDFC FIRST Bank interview process are Resume Shortlist, HR and One-on-one Round.

Tell us how to improve this page.

IDFC FIRST Bank Interviews By Designations

Interview Questions for Popular Designations

IDFC FIRST Bank Customer Service Representative Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Join IDFC FIRST Bank Guided by ethics, powered by technology and a force for social good

Interview Questions from Similar Companies

ICICI Bank Interview Questions
4.0
 • 2.4k Interviews
HDFC Bank Interview Questions
3.9
 • 2.2k Interviews
Axis Bank Interview Questions
3.7
 • 1.5k Interviews
Kotak Mahindra Bank Interview Questions
3.7
 • 1.1k Interviews
IndusInd Bank Interview Questions
3.5
 • 626 Interviews
Bandhan Bank Interview Questions
3.7
 • 558 Interviews
AU Small Finance Bank Interview Questions
4.2
 • 534 Interviews
Yes Bank Interview Questions
3.7
 • 440 Interviews
Jana Small Finance Bank Interview Questions
3.8
 • 255 Interviews
Ujjivan Small Finance Bank Interview Questions
4.1
 • 239 Interviews
View all

Fast track your campus placements

IBS Mumbai, Mumbai Placement Questions
1 Interview
ICFAI Business School, Bangalore Placement Questions
1 Interview
ICFAI Business School, Lucknow Placement Questions
1 Interview
Indian Institute of Management (IIM), Visakhapatnam Placement Questions
1 Interview
Xavier Institute of Management and Entrepreneurship, Bangalore Placement Questions
1 Interview
Institute of Chartered Financial Analysts of India (ICFAI) Placement Questions
1 Interview
Indian Institute of Technology (IIT), Kharagpur Placement Questions
1 Interview
View all
IDFC FIRST Bank Customer Service Representative Salary
based on 11 salaries
₹2 L/yr - ₹4 L/yr
At par with the average Customer Service Representative Salary in India
View more details

IDFC FIRST Bank Customer Service Representative Reviews and Ratings

based on 3 reviews

3.4/5

Rating in categories

3.4

Skill development

3.4

Work-life balance

4.6

Salary

3.4

Job security

3.4

Company culture

3.4

Promotions

3.4

Work satisfaction

Explore 3 Reviews and Ratings
IDFC FIRST Bank Salaries in India
Deputy Manager
2.7k salaries
unlock blur

₹2.2 L/yr - ₹9.5 L/yr

Assistant Manager
1.6k salaries
unlock blur

₹2 L/yr - ₹7.1 L/yr

Manager
1.5k salaries
unlock blur

₹3.5 L/yr - ₹12.5 L/yr

Senior Officer
1.4k salaries
unlock blur

₹2 L/yr - ₹5.4 L/yr

Sales Officer
1.3k salaries
unlock blur

₹1 L/yr - ₹5 L/yr

Explore more salaries
Compare IDFC FIRST Bank with

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Axis Bank

3.7
Compare

Kotak Mahindra Bank

3.7
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview