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based on 10.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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IDFC FIRST Bank Customer Service Representative Interview Questions and Answers

Updated 2 Oct 2022

IDFC FIRST Bank Customer Service Representative Interview Experiences

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 2 Oct 2022

I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Why do you want the work with the bank?
  • Ans. Banking sector is very respectful, new things to learn, better compensation and banking benefits, Day shifts.
    • Answered Anonymously
    Add your answer
  • Q2. Do you ever handled escalations?
  • Ans. Yes I've handled escalations over the calls and emails.
    • Answered Anonymously
    Add your answer
  • Q3. What are banking products?
  • Ans. 

    Banking products are financial services offered by banks to customers, including accounts, loans, credit cards, and investment options.

    • Banking products refer to the various financial services provided by banks.

    • These products include different types of accounts, such as savings accounts, checking accounts, and certificates of deposit (CDs).

    • Loans are also considered banking products, such as personal loans, mortgages, an...

    • Answered by AI
    View 1 more answer
  • Q4. Will you extend your shift once in a while if required as per the work load?
  • Ans. Yes absolutely I am dedicated towards my work.
    • Answered Anonymously
    Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. What do you know about IDFC FIRST bank?
  • Ans. Please read on IDFC FIRST bank website for all information.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, try to learn as much about banking products, read professional emails and read about escalations scenario in banking. Most important good communication skill. Don't fumble.

What people are saying about IDFC FIRST Bank

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a senior business analyst
1w
Salary discussion
For a BA/PM, is 50% increment on current salary is too much to ask? Background: MBA from IIM, BE - Computer Science from tier 2 college, ~3 Years experience.
Got a question about IDFC FIRST Bank?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

ICICI Bank user image Aritro Mukherji

posted on 24 Sep 2017

I appeared for an interview before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Pitch a Stock
  • Ans. 

    Pitch a Stock

    • Invest in XYZ stock as it has shown consistent growth over the past few years.

    • XYZ stock has a strong market position and a solid track record of profitability.

    • The company's innovative products and strong management team make it a promising investment.

    • XYZ stock offers a competitive dividend yield, providing investors with a steady income stream.

    • With a low price-to-earnings ratio, XYZ stock is undervalued an

    • Answered by AI
    View 2 more answers

Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 40

Round: Group Discussion
Experience: We were asked to give an extempor
Duration: 5 minutes

Skills: Selling Skills, CAR Capacity Achievement Relationship, Creative Thinking
College Name: Ms Ramaiah Institute Of Management

Customer Service Executive Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 25 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself, family background
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy go interview, they jst check communication skills, interview was easy,

Customer Service Executive Interview Questions & Answers

Kotak Mahindra Bank user image Anonymous

posted on 19 Jan 2021

Interview Questionnaire 

1 Question

  • Q1. Everything related to me is asked by them and also about the banking system
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress properly first of all .
Always make eye contact while answering the questions.
Don't hesitate to say no if you don't know the answer .
Always remember to greet while leaving by saying thank you sir/mam , have a good day .

Customer Service Executive Interview Questions & Answers

ICICI Bank user image

posted on 22 Dec 2021

I applied via Campus Placement and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. I said about myself from my studies till now.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold, speak the truth, speak what you have know

Customer Service Executive Interview Questions & Answers

Axis Bank user image Anonymous

posted on 18 Dec 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell about yourself
    • Add your answer

Customer Service Executive Interview Questions & Answers

HDFC Bank user image Anonymous

posted on 28 Apr 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Something about self, convincing skills in previous company, Strategies which can be used in the next role, future plan for studies as well as career, salary expectations.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Formals are must as well as fluency in english with confidence is like cherry on top of the cake. Nothing critical is asked which can't be answered.

Customer Service Executive Interview Questions & Answers

HDFC Bank user image Aru mishra

posted on 2 Apr 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Apr 2024, where I was asked the following questions.

  • Q1. Brief Introduction
    • Add your answer
  • Q2. Can you fulfill the target with the given time
    • Add your answer

Customer Service Executive Interview Questions & Answers

HDFC Bank user image Anonymous

posted on 26 May 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why are you looking for a job change
    • Add your answer
Round 2 - Assignment 

Customer complaint response

Interview Preparation Tips

Interview preparation tips for other job seekers - Go with preparation of profile.

Customer Service Executive Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 19 Jun 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Old Company working
    • Add your answer
Round 2 - Cashier 

(1 Question)

  • Q1. What is Cashier's working
  • Ans. 

    Cashier's working involves handling cash transactions, processing payments, and providing customer service.

    • Processing cash, credit, and debit card transactions

    • Balancing cash drawer at the end of shift

    • Providing receipts and refunds to customers

    • Assisting customers with inquiries or concerns

    • Maintaining a clean and organized work area

    • Answered by AI
    Add your answer
More about working at IDFC FIRST Bank

IDFC FIRST Bank Interview FAQs

How many rounds are there in IDFC FIRST Bank Customer Service Representative interview?
IDFC FIRST Bank interview process usually has 3 rounds. The most common rounds in the IDFC FIRST Bank interview process are Resume Shortlist, HR and One-on-one Round.

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IDFC FIRST Bank Interviews By Designations

Interview Questions for Popular Designations

IDFC FIRST Bank Customer Service Representative Interview Process

based on 1 interview

Interview experience

4
  
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IDFC FIRST Bank Customer Service Representative Salary
based on 11 salaries
₹2 L/yr - ₹4 L/yr
At par with the average Customer Service Representative Salary in India
View more details

IDFC FIRST Bank Customer Service Representative Reviews and Ratings

based on 3 reviews

3.4/5

Rating in categories

3.4

Skill development

3.4

Work-life balance

4.6

Salary

3.4

Job security

3.4

Company culture

3.4

Promotions

3.4

Work satisfaction

Explore 3 Reviews and Ratings
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