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HDFC Bank Customer Service Executive Interview Questions and Answers
Updated
2 Apr 2025
HDFC Bank Customer Service Executive Interview Experiences
9 interviews found
Interview experience
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response
I applied via Walk-in
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one
(3 Questions)
- Q1. About self name Village
- Ans. My name is Jyoti I'm live in Aurangabad
- Q2. Any experience banking
- Ans.
Yes
Worked as a Customer Service Representative at XYZ Bank for 2 years
Handled various banking inquiries and resolved customer issues
Assisted customers with account management, transactions, and online banking
Provided information on banking products and services
Processed loan applications and credit card requests
Collaborated with other departments to ensure smooth banking operations
- Q3. 4 years experience
Answered
Anonymously
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Answered by
AI
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Round 3 - HR
(4 Questions)
- Q1. Aap ke family main kon hai
- Q2. Main or mere husband
- Q3. Are you interested
- Q4. Yes I'm interested
Add your answer
Add your answer
Add your answer
Add your answer
Interview experience
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed in Oct 2023. There was 1 interview round.
Round 1 - One-on-one
(1 Question)
- Q1. Something about self, convincing skills in previous company, Strategies which can be used in the next role, future plan for studies as well as career, salary expectations.
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Formals are must as well as fluency in english with confidence is like cherry on top of the cake. Nothing critical is asked which can't be answered.
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Interview experience
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one
(1 Question)
- Q1. Why are you looking for a job change
Add your answer
Round 2 - Assignment
Customer complaint response
Interview Preparation Tips
Interview preparation tips for other job seekers - Go with preparation of profile.
What people are saying about HDFC Bank
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yoyoyo
works at
HDFC Bank
Need suggestion for betterment
I am 32, having experience of 7 years in working capital vertical, have been stuck in my present job due to family issues. It is really difficult for me to relocate to any other city and I am not getting enough response in my present location in the same vertical in other companies. Salary is really low (Present CTC is 4.01 L) and struggling to survive in daily life expenses. Kindly suggest.
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Aru mishra
Interview experience
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected
I appeared for an interview before Apr 2024, where I was asked the following questions.
- Q1. Brief Introduction
- Q2. Can you fulfill the target with the given time
Add your answer
Add your answer
HDFC Bank interview questions for designations
I applied via LinkedIn and was interviewed in Jan 2022. There were 3 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test
Checking the IQ level by conducting that
Round 3 - HR
(5 Questions)
- Q1. Share details of your previous job.
- Q2. Why are you looking for a change?
- Q3. What are your salary expectations?
- Q4. Tell me about yourself.
- Q5. Why should we hire you?
Add your answer
Add your answer
Add your answer
Add your answer
Add your answer
Interview Preparation Tips
Topics to prepare for HDFC Bank Customer Service Executive interview:
- Quality Assurance
I applied via Referral and was interviewed before Aug 2021. There were 2 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one
(1 Question)
- Q1. As a fresher, they asked me about my family background, some questions about accounting rules, what is the present situation of economy and are I ready for cross sell etc.
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident in front of interviewer.
If you hesitate while answering it being a negative impact and have less chances of selection.
If you hesitate while answering it being a negative impact and have less chances of selection.
Interview Questionnaire
4 Questions
- Q1. What do you see yourself in 3 yrs?
- Q2. What is you Strongest Point?
- Q3. What is your weakest Point?
- Q4. What do you know about our organization?
Add your answer
Add your answer
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be Smart it gives you Confidence
Interview experience
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR
(3 Questions)
- Q1. Self introduction
- Q2. About Qualification
- Q3. Known languages
Add your answer
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident
I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Tell me about your self. Share your job experience.
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - My interview was new for me. This was my first interview in private bank. They wanted to find out my skills, talent, unique, confidence, interest and positivity etc. It was better for me. It was running to 45 minutes approximately. It was not technical. I had answered to those questions in systematic way correctly. My advice is that we should silence and follow to the present of brain. We should so answer as much there was asked at that time by interviewer.
Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
Kotak Mahindra Bank
Anonymous
posted on 19 Jan 2021
Interview Questionnaire
1 Question
- Q1. Everything related to me is asked by them and also about the banking system
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Dress properly first of all .
Always make eye contact while answering the questions.
Don't hesitate to say no if you don't know the answer .
Always remember to greet while leaving by saying thank you sir/mam , have a good day .
Always make eye contact while answering the questions.
Don't hesitate to say no if you don't know the answer .
Always remember to greet while leaving by saying thank you sir/mam , have a good day .
HDFC Bank Interview FAQs
How many rounds are there in HDFC Bank Customer Service Executive interview?
HDFC Bank interview process usually has 2 rounds. The most common rounds in the HDFC Bank interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for HDFC Bank Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HDFC Bank. The most common topics and skills that interviewers at HDFC Bank expect are Telecalling, Bpo Voice, Customer Service, Domestic BPO and Inbound Calls.
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HDFC Bank Interviews By Designations
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HDFC Bank Customer Service Executive Interview Process
based on 13 interviews
1 Interview rounds
- Resume Shortlist Round
View more
Customer Service Executive Interview Questions from Similar Companies
Fast track your campus placements
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HDFC Bank Customer Service Executive Reviews and Ratings
based on 94 reviews
Rating in categories
|
Deputy Manager
15.1k
salaries
|  ₹2 L/yr - ₹10 L/yr |
|
Manager
10.2k
salaries
| ₹5 L/yr - ₹14.7 L/yr |
|
Assistant Manager
9.5k
salaries
| ₹1.8 L/yr - ₹7.2 L/yr |
|
Relationship Manager
7.8k
salaries
| ₹2.4 L/yr - ₹11.7 L/yr |
|
Senior Manager
6.4k
salaries
| ₹8 L/yr - ₹25 L/yr |
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