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HDFC Bank Customer Service Executive Interview Questions and Answers

Updated 26 May 2024

HDFC Bank Customer Service Executive Interview Experiences

8 interviews found

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. About self name Village
  • Ans. My name is Jyoti I'm live in Aurangabad
  • Answered Anonymously
  • Q2. Any experience banking
  • Ans. 

    Yes

    • Worked as a Customer Service Representative at XYZ Bank for 2 years

    • Handled various banking inquiries and resolved customer issues

    • Assisted customers with account management, transactions, and online banking

    • Provided information on banking products and services

    • Processed loan applications and credit card requests

    • Collaborated with other departments to ensure smooth banking operations

  • Answered by AI
  • Q3. 4 years experience
Round 3 - HR 

(4 Questions)

  • Q1. Aap ke family main kon hai
  • Q2. Main or mere husband
  • Q3. Are you interested
  • Q4. Yes I'm interested
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Something about self, convincing skills in previous company, Strategies which can be used in the next role, future plan for studies as well as career, salary expectations.

Interview Preparation Tips

Interview preparation tips for other job seekers - Formals are must as well as fluency in english with confidence is like cherry on top of the cake. Nothing critical is asked which can't be answered.

Customer Service Executive Interview Questions Asked at Other Companies

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Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Why are you looking for a job change
Round 2 - Assignment 

Customer complaint response

Interview Preparation Tips

Interview preparation tips for other job seekers - Go with preparation of profile.

I applied via LinkedIn and was interviewed in Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Checking the IQ level by conducting that

Round 3 - HR 

(5 Questions)

  • Q1. Share details of your previous job.
  • Q2. Why are you looking for a change?
  • Q3. What are your salary expectations?
  • Q4. Tell me about yourself.
  • Q5. Why should we hire you?

Interview Preparation Tips

Topics to prepare for HDFC Bank Customer Service Executive interview:
  • Quality Assurance
Interview preparation tips for other job seekers - To all my job seeker please stay confident have faith in yourself give your best.

HDFC Bank interview questions for designations

 Customer Service

 (1)

 Customer Service Associate

 (1)

 Customer Service Officer

 (2)

 Customer Care Executive

 (13)

 Customer experience Executive

 (3)

 Customer Support Executive

 (2)

 Customer Service Branch Banking Officer

 (1)

 Customer Care

 (1)

I applied via Referral and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. As a fresher, they asked me about my family background, some questions about accounting rules, what is the present situation of economy and are I ready for cross sell etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in front of interviewer.
If you hesitate while answering it being a negative impact and have less chances of selection.

Interview Questionnaire 

4 Questions

  • Q1. What do you see yourself in 3 yrs?
  • Q2. What is you Strongest Point?
  • Q3. What is your weakest Point?
  • Q4. What do you know about our organization?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Smart it gives you Confidence
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Self introduction
  • Q2. About Qualification
  • Q3. Known languages

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about your self. Share your job experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview was new for me. This was my first interview in private bank. They wanted to find out my skills, talent, unique, confidence, interest and positivity etc. It was better for me. It was running to 45 minutes approximately. It was not technical. I had answered to those questions in systematic way correctly. My advice is that we should silence and follow to the present of brain. We should so answer as much there was asked at that time by interviewer.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about Yourself
  • Q2. What was my in hand salary at my previous job?
  • Q3. Expectations about salary and giving their salary bracket.

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone can go for an interview and try to experience atleast not for growth but for learning purpose like what services/solutions can we provide to help the customers,etc.
Interview experience
4
Good
Difficulty level
Hard
Process Duration
-
Result
Selected Selected

I applied via Referral

Round 1 - HR 

(3 Questions)

  • Q1. What is banking.
  • Ans. 

    Banking is a financial institution that provides various financial services such as deposits, loans, and investments.

    • Banking involves accepting deposits from customers and providing loans to individuals and businesses.

    • Banks also offer services such as credit cards, mortgages, and investment products.

    • They facilitate transactions, manage risks, and provide financial advice to customers.

    • Examples of banks include JPMorgan

  • Answered by AI
  • Q2. Why need banking
  • Ans. 

    Banking is essential for managing finances, accessing credit, and facilitating transactions.

    • Banking allows individuals to securely store and manage their money.

    • Banks provide access to credit through loans, mortgages, and credit cards.

    • Banking services facilitate transactions such as payments, transfers, and investments.

  • Answered by AI
  • Q3. Type of Banks service
  • Ans. 

    Banks offer a variety of services such as savings accounts, loans, credit cards, and investment options.

    • Savings accounts

    • Loans

    • Credit cards

    • Investment options

  • Answered by AI
Round 2 - UH 

(2 Questions)

  • Q1. What is ATM card
  • Ans. 

    An ATM card is a plastic card issued by a bank that allows customers to access their bank accounts to make transactions at ATMs and point-of-sale terminals.

    • ATM cards are linked to a customer's bank account

    • They can be used to withdraw cash from ATMs

    • They can also be used to make purchases at stores and online

    • PIN (Personal Identification Number) is required to use an ATM card

    • ATM cards may have a magnetic stripe or a chip

  • Answered by AI
  • Q2. What is credit card
  • Ans. 

    A credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.

    • Credit cards allow users to make purchases on credit, with the promise to repay the borrowed amount at a later date.

    • They often come with a credit limit, which is the maximum amount of money that can be borrowed.

    • Cardholders are usually required to pay interest on the outstanding bala...

  • Answered by AI

HDFC Bank Interview FAQs

How many rounds are there in HDFC Bank Customer Service Executive interview?
HDFC Bank interview process usually has 2-3 rounds. The most common rounds in the HDFC Bank interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for HDFC Bank Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HDFC Bank. The most common topics and skills that interviewers at HDFC Bank expect are Telecalling, Bpo Voice, Customer Service, Domestic BPO and Inbound Calls.
What are the top questions asked in HDFC Bank Customer Service Executive interview?

Some of the top questions asked at the HDFC Bank Customer Service Executive interview -

  1. Any experience bank...read more
  2. Aap ke family main kon ...read more
  3. About self name Vill...read more

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HDFC Bank Customer Service Executive Interview Process

based on 11 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
HDFC Bank Customer Service Executive Salary
based on 300 salaries
₹1 L/yr - ₹5.4 L/yr
At par with the average Customer Service Executive Salary in India
View more details

HDFC Bank Customer Service Executive Reviews and Ratings

based on 92 reviews

3.6/5

Rating in categories

3.5

Skill development

3.0

Work-life balance

3.3

Salary

3.5

Job security

3.1

Company culture

2.8

Promotions

3.1

Work satisfaction

Explore 92 Reviews and Ratings
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