Upload Button Icon Add office photos

Kotak Mahindra Bank

Compare button icon Compare button icon Compare

Filter interviews by

Kotak Mahindra Bank Customer Service Executive Interview Questions and Answers

Updated 26 Jun 2024

Kotak Mahindra Bank Customer Service Executive Interview Experiences

6 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about Yourself
  • Q2. What was my in hand salary at my previous job?
  • Q3. Expectations about salary and giving their salary bracket.

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone can go for an interview and try to experience atleast not for growth but for learning purpose like what services/solutions can we provide to help the customers,etc.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me the Introduction
  • Q2. Banking products

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Naukri.com and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Group Discussion 

KYC center to open account, the specialty of the bank

Round 2 - Group Discussion 

Convenience to the customer A detailed discussion with the benefit to the customer

Round 3 - One-on-one 

(2 Questions)

  • Q1. What is the specialty of your bank?
  • Ans. 

    Our bank specializes in providing personalized and innovative financial solutions to our customers.

    • We offer customized financial products and services to meet the unique needs of our customers.

    • We have a team of experienced and knowledgeable customer service executives who are always ready to assist our customers.

    • We use the latest technology to provide fast and secure banking services to our customers.

    • We have a wide net...

  • Answered by AI
  • Q2. What are the benefits of joining a bank?
  • Ans. 

    Joining a bank offers numerous benefits including job stability, career growth opportunities, attractive compensation packages, and access to financial services.

    • Job stability: Banks are known for their stability and are less likely to face layoffs or downsizing compared to other industries.

    • Career growth opportunities: Banks offer various career paths and opportunities for advancement, allowing employees to develop thei...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Kotak Mahindra Bank Customer Service Executive interview:
  • Gujarati
Interview preparation tips for other job seekers - Thank you very much God bless you Best wishes to move forward in life

I applied via Other and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Why you left the previous job
  • Q2. What are your experience
  • Q3. Tell us about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - It has to be a comfortable atmosphere for the candidates....

Kotak Mahindra Bank interview questions for designations

 Customer Service Officer

 (2)

 Assistant Manager Customer Service

 (1)

 Senior Customer Service Officer

 (1)

 Customer Executive

 (1)

 Customer Care Executive

 (2)

 Customer Support Executive

 (1)

 Service Manager

 (3)

 Customer Relationship Manager

 (1)

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do u know about kotak
  • Q2. What is cutomer support
  • Ans. 

    Customer support is the assistance provided to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries and concerns

    • It can be provided through various channels such as phone, email, chat, or social media

    • The goal of customer support is to ensure customer satisfaction and loyalty

    • Examples of customer support include troubleshooting technical issues, processing returns or refun...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Must go with some cunsoltuncy. So they will help you to crack

Interview Questionnaire 

1 Question

  • Q1. Everything related to me is asked by them and also about the banking system

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress properly first of all .
Always make eye contact while answering the questions.
Don't hesitate to say no if you don't know the answer .
Always remember to greet while leaving by saying thank you sir/mam , have a good day .

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Hard
Process Duration
-
Result
Selected Selected

I applied via Referral

Round 1 - HR 

(3 Questions)

  • Q1. What is banking.
  • Ans. 

    Banking is a financial institution that provides various financial services such as deposits, loans, and investments.

    • Banking involves accepting deposits from customers and providing loans to individuals and businesses.

    • Banks also offer services such as credit cards, mortgages, and investment products.

    • They facilitate transactions, manage risks, and provide financial advice to customers.

    • Examples of banks include JPMorgan

  • Answered by AI
  • Q2. Why need banking
  • Ans. 

    Banking is essential for managing finances, accessing credit, and facilitating transactions.

    • Banking allows individuals to securely store and manage their money.

    • Banks provide access to credit through loans, mortgages, and credit cards.

    • Banking services facilitate transactions such as payments, transfers, and investments.

  • Answered by AI
  • Q3. Type of Banks service
  • Ans. 

    Banks offer a variety of services such as savings accounts, loans, credit cards, and investment options.

    • Savings accounts

    • Loans

    • Credit cards

    • Investment options

  • Answered by AI
Round 2 - UH 

(2 Questions)

  • Q1. What is ATM card
  • Ans. 

    An ATM card is a plastic card issued by a bank that allows customers to access their bank accounts to make transactions at ATMs and point-of-sale terminals.

    • ATM cards are linked to a customer's bank account

    • They can be used to withdraw cash from ATMs

    • They can also be used to make purchases at stores and online

    • PIN (Personal Identification Number) is required to use an ATM card

    • ATM cards may have a magnetic stripe or a chip

  • Answered by AI
  • Q2. What is credit card
  • Ans. 

    A credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.

    • Credit cards allow users to make purchases on credit, with the promise to repay the borrowed amount at a later date.

    • They often come with a credit limit, which is the maximum amount of money that can be borrowed.

    • Cardholders are usually required to pay interest on the outstanding bala...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Could you please provide me with some information about yourself and your work experience?
  • Q2. Are you comfortable with working 6 days instead of 5 days?
Round 2 - One-on-one 

(2 Questions)

  • Q1. Give your introduction?
  • Q2. Why you left your previous organisation?

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get nervous during the Interview.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is bpo and customer support?
  • Q2. Why you leave the past job?
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. About self name Village
  • Ans. My name is Jyoti I'm live in Aurangabad
  • Answered Anonymously
  • Q2. Any experience banking
  • Ans. 

    Yes

    • Worked as a Customer Service Representative at XYZ Bank for 2 years

    • Handled various banking inquiries and resolved customer issues

    • Assisted customers with account management, transactions, and online banking

    • Provided information on banking products and services

    • Processed loan applications and credit card requests

    • Collaborated with other departments to ensure smooth banking operations

  • Answered by AI
  • Q3. 4 years experience
Round 3 - HR 

(4 Questions)

  • Q1. Aap ke family main kon hai
  • Q2. Main or mere husband
  • Q3. Are you interested
  • Q4. Yes I'm interested

Kotak Mahindra Bank Interview FAQs

How many rounds are there in Kotak Mahindra Bank Customer Service Executive interview?
Kotak Mahindra Bank interview process usually has 2 rounds. The most common rounds in the Kotak Mahindra Bank interview process are One-on-one Round, Resume Shortlist and Group Discussion.
How to prepare for Kotak Mahindra Bank Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Kotak Mahindra Bank. The most common topics and skills that interviewers at Kotak Mahindra Bank expect are Customer Service, Corporate Social Responsibility, Front Desk, csr and customer care.
What are the top questions asked in Kotak Mahindra Bank Customer Service Executive interview?

Some of the top questions asked at the Kotak Mahindra Bank Customer Service Executive interview -

  1. What is the specialty of your ba...read more
  2. What is cutomer supp...read more
  3. Everything related to me is asked by them and also about the banking sys...read more

Tell us how to improve this page.

Kotak Mahindra Bank Customer Service Executive Interview Process

based on 4 interviews

Interview experience

4.5
  
Good
View more
Kotak Mahindra Bank Customer Service Executive Salary
based on 150 salaries
₹1.1 L/yr - ₹4.5 L/yr
5% less than the average Customer Service Executive Salary in India
View more details

Kotak Mahindra Bank Customer Service Executive Reviews and Ratings

based on 25 reviews

3.2/5

Rating in categories

3.2

Skill development

2.7

Work-life balance

3.0

Salary

3.2

Job security

2.7

Company culture

2.8

Promotions

2.6

Work satisfaction

Explore 25 Reviews and Ratings
Assistant Manager
12.6k salaries
unlock blur

₹1 L/yr - ₹5 L/yr

Deputy Manager
11.3k salaries
unlock blur

₹1.6 L/yr - ₹8.2 L/yr

Manager
5.4k salaries
unlock blur

₹4 L/yr - ₹12 L/yr

Senior Manager
3.5k salaries
unlock blur

₹5.3 L/yr - ₹19.1 L/yr

Relationship Manager
2.5k salaries
unlock blur

₹1.5 L/yr - ₹10 L/yr

Explore more salaries
Compare Kotak Mahindra Bank with

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Axis Bank

3.8
Compare

State Bank of India

3.8
Compare
Did you find this page helpful?
Yes No
write
Share an Interview