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Kotak Mahindra Bank

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Kotak Mahindra Bank Customer Service Executive Interview Questions and Answers

Updated 26 Jun 2024

Kotak Mahindra Bank Customer Service Executive Interview Experiences

6 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about Yourself
  • Q2. What was my in hand salary at my previous job?
  • Q3. Expectations about salary and giving their salary bracket.

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone can go for an interview and try to experience atleast not for growth but for learning purpose like what services/solutions can we provide to help the customers,etc.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me the Introduction
  • Q2. Banking products

Customer Service Executive Interview Questions Asked at Other Companies

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I applied via Naukri.com and was interviewed in Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

KYC center to open account, the specialty of the bank

Round 3 - Group Discussion 

Convenience to the customer A detailed discussion with the benefit to the customer

Round 4 - One-on-one 

(2 Questions)

  • Q1. What is the specialty of your bank?
  • Ans. 

    Our bank specializes in providing personalized and innovative financial solutions to our customers.

    • We offer customized financial products and services to meet the unique needs of our customers.

    • We have a team of experienced and knowledgeable customer service executives who are always ready to assist our customers.

    • We use the latest technology to provide fast and secure banking services to our customers.

    • We have a wide net...

  • Answered by AI
  • Q2. What are the benefits of joining a bank?
  • Ans. 

    Joining a bank offers numerous benefits including job stability, career growth opportunities, attractive compensation packages, and access to financial services.

    • Job stability: Banks are known for their stability and are less likely to face layoffs or downsizing compared to other industries.

    • Career growth opportunities: Banks offer various career paths and opportunities for advancement, allowing employees to develop thei...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Kotak Mahindra Bank Customer Service Executive interview:
  • Gujarati
Interview preparation tips for other job seekers - Thank you very much God bless you Best wishes to move forward in life

I applied via Other and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Why you left the previous job
  • Q2. What are your experience
  • Q3. Tell us about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - It has to be a comfortable atmosphere for the candidates....

Kotak Mahindra Bank interview questions for designations

 Customer Service Officer

 (2)

 Assistant Manager Customer Service

 (1)

 Senior Customer Service Officer

 (1)

 Customer Executive

 (1)

 Customer Care Executive

 (2)

 Customer Support Executive

 (1)

 Service Manager

 (3)

 Customer Relationship Manager

 (1)

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do u know about kotak
  • Q2. What is cutomer support
  • Ans. 

    Customer support is the assistance provided to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries and concerns

    • It can be provided through various channels such as phone, email, chat, or social media

    • The goal of customer support is to ensure customer satisfaction and loyalty

    • Examples of customer support include troubleshooting technical issues, processing returns or refun...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Must go with some cunsoltuncy. So they will help you to crack

Interview Questionnaire 

1 Question

  • Q1. Everything related to me is asked by them and also about the banking system

Interview Preparation Tips

Interview preparation tips for other job seekers - Dress properly first of all .
Always make eye contact while answering the questions.
Don't hesitate to say no if you don't know the answer .
Always remember to greet while leaving by saying thank you sir/mam , have a good day .

Interview questions from similar companies

I was interviewed before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Pitch a Stock
  • Ans. 

    Pitch a Stock

    • Invest in XYZ stock as it has shown consistent growth over the past few years.

    • XYZ stock has a strong market position and a solid track record of profitability.

    • The company's innovative products and strong management team make it a promising investment.

    • XYZ stock offers a competitive dividend yield, providing investors with a steady income stream.

    • With a low price-to-earnings ratio, XYZ stock is undervalued an

  • Answered by AI

Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 40

Round: Group Discussion
Experience: We were asked to give an extempor
Duration: 5 minutes

Skills: Selling Skills, CAR Capacity Achievement Relationship, Creative Thinking
College Name: Ms Ramaiah Institute Of Management

I applied via Campus Placement and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Are you okay to work with operations and sales?
  • Q2. Willing to work/reallocate anywhere in the city/state

Interview Preparation Tips

Interview preparation tips for other job seekers - See I was campus placed, but some employees join through consultancy or third parties by paying some amount, my request is there is no difficult to join in this private sector banks, just carry your Resume and go to their regional HR office, handed over your Resume to receptionist, rest it will care by itself or take some references through LinkedIn, Axis bank HR office in times Square in MG Road, Bangalore

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself, family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy go interview, they jst check communication skills, interview was easy,

I applied via Referral and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. 1.Self introduction ?
  • Q2. 2. Qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go in interview always formal dress because 1st impression is the last impression. And 2nd your thinking always keep be positive.
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Kotak Mahindra Bank Interview FAQs

How many rounds are there in Kotak Mahindra Bank Customer Service Executive interview?
Kotak Mahindra Bank interview process usually has 2 rounds. The most common rounds in the Kotak Mahindra Bank interview process are One-on-one Round, Resume Shortlist and Group Discussion.
How to prepare for Kotak Mahindra Bank Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Kotak Mahindra Bank. The most common topics and skills that interviewers at Kotak Mahindra Bank expect are Customer Service, Corporate Social Responsibility, Front Desk, csr and customer care.
What are the top questions asked in Kotak Mahindra Bank Customer Service Executive interview?

Some of the top questions asked at the Kotak Mahindra Bank Customer Service Executive interview -

  1. What is the specialty of your ba...read more
  2. What is cutomer supp...read more
  3. Everything related to me is asked by them and also about the banking sys...read more

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Kotak Mahindra Bank Customer Service Executive Interview Process

based on 4 interviews

Interview experience

4.5
  
Good
View more
Kotak Mahindra Bank Customer Service Executive Salary
based on 150 salaries
₹1.1 L/yr - ₹4.5 L/yr
6% less than the average Customer Service Executive Salary in India
View more details

Kotak Mahindra Bank Customer Service Executive Reviews and Ratings

based on 25 reviews

3.2/5

Rating in categories

3.2

Skill development

2.7

Work-life balance

3.0

Salary

3.2

Job security

2.7

Company culture

2.8

Promotions

2.6

Work satisfaction

Explore 25 Reviews and Ratings
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