Upload Button Icon Add office photos
Premium Employer

i

This company page is being actively managed by IndusInd Bank Team. If you also belong to the team, you can get access from here

IndusInd Bank Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

IndusInd Bank Customer Service Executive Interview Questions and Answers

Updated 23 Jun 2024

IndusInd Bank Customer Service Executive Interview Experiences

2 interviews found

Customer Service Executive Interview Questions & Answers

user image Himanshu Chaudhary

posted on 23 Jun 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Could you please provide me with some information about yourself and your work experience?
  • Q2. Are you comfortable with working 6 days instead of 5 days?
Round 2 - One-on-one 

(2 Questions)

  • Q1. Give your introduction?
  • Q2. Why you left your previous organisation?

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get nervous during the Interview.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before May 2023.

Round 1 - Aptitude Test 

The thing is your interview is not a based on aptitude.

Round 2 - One-on-one 

(1 Question)

  • Q1. After aptitude test Manager will take the interview and they are helping to complete the task. But it based on your willingness.
Round 3 - HR 

(1 Question)

  • Q1. Salary descision with Hr.

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

Customer Service Executive Jobs at IndusInd Bank

View all

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself, family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy go interview, they jst check communication skills, interview was easy,

I was interviewed before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Pitch a Stock
  • Ans. 

    Pitch a Stock

    • Invest in XYZ stock as it has shown consistent growth over the past few years.

    • XYZ stock has a strong market position and a solid track record of profitability.

    • The company's innovative products and strong management team make it a promising investment.

    • XYZ stock offers a competitive dividend yield, providing investors with a steady income stream.

    • With a low price-to-earnings ratio, XYZ stock is undervalued an

  • Answered by AI

Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 40

Round: Group Discussion
Experience: We were asked to give an extempor
Duration: 5 minutes

Skills: Selling Skills, CAR Capacity Achievement Relationship, Creative Thinking
College Name: Ms Ramaiah Institute Of Management

I applied via Campus Placement and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Are you okay to work with operations and sales?
  • Q2. Willing to work/reallocate anywhere in the city/state

Interview Preparation Tips

Interview preparation tips for other job seekers - See I was campus placed, but some employees join through consultancy or third parties by paying some amount, my request is there is no difficult to join in this private sector banks, just carry your Resume and go to their regional HR office, handed over your Resume to receptionist, rest it will care by itself or take some references through LinkedIn, Axis bank HR office in times Square in MG Road, Bangalore

I applied via Campus Placement and was interviewed in Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What were my long and short term goals?

Interview Preparation Tips

Interview preparation tips for other job seekers - The pannel mostly put on the questions based on latest education qualification. Also, one should be confident and honest enough if he/she doesn't know a particular answer.

I applied via Referral and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. 1.Self introduction ?
  • Q2. 2. Qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go in interview always formal dress because 1st impression is the last impression. And 2nd your thinking always keep be positive.

I applied via Campus Placement and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. I said about myself from my studies till now.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold, speak the truth, speak what you have know

I applied via Naukri.com and was interviewed in Sep 2019. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Why do you leave your previous organisation?
  • Q2. Salary expectation??
  • Q3. How you can/ what you do to increase No. Of TD/ Insurance in our organisation??
  • Ans. 

    To increase the number of TD/Insurance in our organization, I would focus on improving customer satisfaction, offering personalized solutions, and implementing effective marketing strategies.

    • Enhance customer satisfaction by providing excellent service and resolving issues promptly

    • Offer personalized solutions by understanding customer needs and tailoring products accordingly

    • Implement effective marketing strategies such ...

  • Answered by AI
  • Q4. Tell me about your previous organisation and your job profile??
  • Q5. What you do in previous organisation to increase number of CASA/FD/Insurance??
  • Ans. 

    I implemented targeted marketing campaigns and offered personalized financial solutions to customers.

    • Conducted market research to identify potential customers

    • Developed targeted marketing campaigns to attract customers

    • Offered personalized financial solutions to customers based on their needs

    • Provided excellent customer service to retain existing customers

    • Collaborated with the sales team to cross-sell products and service...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Self introduction
  • Q2. About Qualification
  • Q3. Known languages

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

IndusInd Bank Interview FAQs

How many rounds are there in IndusInd Bank Customer Service Executive interview?
IndusInd Bank interview process usually has 2-3 rounds. The most common rounds in the IndusInd Bank interview process are One-on-one Round, HR and Aptitude Test.
How to prepare for IndusInd Bank Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IndusInd Bank. The most common topics and skills that interviewers at IndusInd Bank expect are Customer Handling, Inbound Calls, Communication Skills, Customer Service and mba fresher.

Tell us how to improve this page.

IndusInd Bank Customer Service Executive Interview Process

based on 5 interviews

Interview experience

4.4
  
Good
View more
IndusInd Bank Customer Service Executive Salary
based on 148 salaries
₹1.4 L/yr - ₹4.3 L/yr
7% less than the average Customer Service Executive Salary in India
View more details

IndusInd Bank Customer Service Executive Reviews and Ratings

based on 24 reviews

3.5/5

Rating in categories

3.4

Skill development

3.4

Work-life balance

3.3

Salary

3.7

Job security

3.3

Company culture

2.8

Promotions

3.2

Work satisfaction

Explore 24 Reviews and Ratings
Deputy Manager
3.7k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Assistant Manager
2.3k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Manager
2k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Service Delivery Manager
1.6k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Deputy Branch Manager
1.5k salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare IndusInd Bank with

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Axis Bank

3.8
Compare

Kotak Mahindra Bank

3.8
Compare
Did you find this page helpful?
Yes No
write
Share an Interview