IDFC FIRST Bank Customer Service Executive Interview Questions, Process, and Tips

My expected CTC is based on my experience, skills, and industry standards.

• Consider my years of experience in customer service

• Research industry standards for Customer Service Executives

• Factor in my skills and qualifications relevant to the role

• Provide a range rather than a specific number

• Be open to negotiation based on the overall compensation package

VKYC stands for Video Know Your Customer, a process used by companies to verify the identity of customers through video calls.

• VKYC is a method of verifying the identity of customers remotely through video calls.

• It is commonly used by financial institutions and other companies for customer onboarding.

• VKYC helps in preventing identity theft and fraud by ensuring that the person being verified is the actual customer.

• Durin...read more

Yes, I am able to multitask effectively in order to handle multiple customer inquiries simultaneously.

• I have experience juggling multiple tasks in previous customer service roles.

• I prioritize tasks based on urgency and importance to ensure all customer needs are met.

• I am able to switch between tasks quickly and efficiently without compromising quality of service.

• For example, I have successfully handled phone calls, ema...read more

Yes, I am able to handle multi-tasking efficiently.

• I have experience in managing multiple customer inquiries simultaneously

• I am proficient in using CRM systems to track and prioritize tasks

• I can effectively switch between different tasks without compromising quality