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4.0

based on 9.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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IDFC FIRST Bank Customer Service Executive Reviews

based on 52 reviews
Updated 5 Dec, 2024

Overall Rating

4.0/5
How AmbitionBox ratings work?

Category Ratings

4.1

Salary & Benefits

4.0

Job Security

3.6

Company culture

3.6

Work-Life balance

3.6

Work Satisfaction

3.6

Skill development

3.4

Promotions/Appraisal

Top Mentions in IDFC FIRST Bank Customer Service Executive Reviews

52 reviews found

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Top IDFC FIRST Bank Customer Service Executive Interview Questions

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Discover interview dos and don'ts from real experiences

People also ask about IDFC FIRST Bank's Customer Service Executives

Is IDFC FIRST Bank a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 52 employee reviews, it's clear that most customer service executives have a positive experience working at IDFC FIRST Bank. Salary & Benefits holds the highest rating at 4.1, while career growth is rated the lowest amongst all factors at 3.4. Read reviews about salary & benefits and career growth on AmbitionBox.
Does IDFC FIRST Bank pay their Customer Service Executives well?
According to AmbitionBox reviews, IDFC FIRST Bank customer service executives rate their salary and benefits at 4.1 out of 5, based on 52 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that IDFC FIRST Bank is generally seen as a place that values and rewards its workforce fairly. You can know more about IDFC FIRST Bank's customer service executives salaries here and to read reviews specifically about salary and benefits at IDFC FIRST Bank for customer service executives, click here.
How is the work culture at IDFC FIRST Bank for Customer Service Executives?
Work culture at IDFC FIRST Bank for customer service executives is rated 3.6 out of 5 by 52 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at IDFC FIRST Bank for customer service executives, click here.
How is the job security at IDFC FIRST Bank for Customer Service Executives?
Based on 52 reviews on AmbitionBox, IDFC FIRST Bank's customer service executives rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at IDFC FIRST Bank, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at IDFC FIRST Bank for customer service executives, click here.
Is work from home available to Customer Service Executives at IDFC FIRST Bank?
According to AmbitionBox, 9% of IDFC FIRST Bank's customer service executives work from home permanently, 91% work from the office, and undefined% follow a hybrid model, based on 11 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at IDFC FIRST Bank for customer service executives, click here.

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Work Policy for IDFC FIRST Bank Customer Service Executive

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Workplace policy may vary based on Department, Designation and Location.

based on 11 reviews in last 6 months

Work from office

Work from office

91%
Permanent work from home

Permanent work from home

9%

Gender Based Ratings for IDFC FIRST Bank Customer Service Executive

based on 49 reviews
4.1
Rated by 29 Women

Rated 4.0 for Salary & Benefits and 4.0 for Job Security

women
3.8
Rated by 20 Men

Rated 4.1 for Salary & Benefits and 4.1 for Job Security

men

Working Days for IDFC FIRST Bank Customer Service Executive

based on 52 reviews
Rotational Shift
40%
Monday to Saturday
24%
Monday to Friday
18%
Alternate Saturday off
15%
Other
3%

Work Timings for IDFC FIRST Bank Customer Service Executive

based on 52 reviews
Flexible timing
Strict (9.30am - 6pm)
Strict (9.30am - 6.30pm)
47%
19%
6%
28% employees reported other strict timings

Shift Timings for IDFC FIRST Bank Customer Service Executive

based on 52 reviews
Day shift
100%

Business Travel for IDFC FIRST Bank Customer Service Executive

based on 52 reviews
No travel
53%
Within city
41%
Within country
6%
IDFC FIRST Bank Customer Service Executive Salary
based on 306 salaries
₹1.5 L/yr - ₹6.4 L/yr
24% more than the average Customer Service Executive Salary in India
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Office cab/shuttle
3 total responses
healthInsurance
Health insurance
1 total response
softskill
Job/Soft skill training
1 total response
meal
Cafeteria
1 total response
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