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Premium Employer

IDFC FIRST Bank

Compare

4.0

based on 10.3k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

Filter reviews by

IDFC FIRST Bank Customer Service Executive Mumbai Reviews

Updated 21 Jan, 2025

Overall Rating

4.3/5

based on 10 reviews

Rating distribution

5 (50.0%)

2 (20.0%)

0 (0%)

1 (10.0%)

Category Ratings

4.3

Job security

4.2

Salary

4.2

Skill development

4.0

Company culture

4.0

Work-life balance

3.8

Work satisfaction

3.6

Promotions

What employees say about IDFC FIRST Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Alternate Saturday off

40% employees reported

Flexible timing

20% employees reported

No travel

60% employees reported

View more detailed insights

Gender based rating

4.3

Rated by Women

7 reviews

3.7

Rated by Men

2 reviews

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10 reviews found

Sort by: Popular

Customer Service Executive in Mumbai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 21 Jan 2025

Likes

Good at customers service. A bank who always prioritize customers.

Salary - Good
Skill development - Excellent
Job security - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Slow Growth

Customer Service Executive in Mumbai

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Dec 2024

Likes

Work environment is very peaceful

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Strict Timings)

What people are saying about IDFC FIRST Bank

View All

a product manager - digital payments

What does a business consultant do?

Hi I am in discussion with an IT services firm for the role of business consulting. Currently I am a Product Manager - Digital payments in a bank. Need your help to understand if this would be a right switch for me from banking to consulting? What does a day of a consultant look like?

Got a question about IDFC FIRST Bank?

Ask anonymously on communities.

Customer Service Executive in Mumbai

Full Time

Finance Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 20 Sep 2024

Likes

I don’t like anything about the company

Dislikes

The company does not prioritise work life balance at all. There is no job security. They can throw you out anytime. Management is really pretty baddd

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Jul 2023

Likes

IDFC only keep the customer need first but not the employee hence I'm in resignation soon I will say byy to the bank and explore other hope IDFC political background not faced by me again

Dislikes

Everything management, HR each team only giving the fake promises

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Executive in Mumbai

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 15 Sep 2023

Likes

Everything is good for organization

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Nothing to dislike anything about company

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

1.0

Skill development

5.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 02 Jan 2022

Likes

Job security in pandemic, no salary cut....thats it.

Salary - Good
Job security - Excellent

Dislikes

No defined work ( under the sky, anything can be asked to done), next to nothing incentive structure and policies which are not employee friendly. Almost entire base of customer is lacking financial knowledge so will come to branch and abuse you. horrible self centered bosses, only looking for self benefit even when its people like me who are facing customer everyday in this pandemic.

Skill development - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Full Time

Customer service executive Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Jan 2025

Likes

The training sessions are very detailed and work environment is positive, have learned a lot in a short time

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

None

You are reading trusted reviews. Keep reading to find out more about IDFC FIRST Bank.

Customer Service Executive in Mumbai

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 20 Jan 2025

Likes

Company location at thane hiranandani

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Discover interview dos and don'ts from real experiences

Customer Service Executive in Mumbai

Retail Banking Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Feb 2021

Likes

Good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Good

Work Details

Good

Work days: Rotational Shift

Work related travel: This job involves Travel Within City.

Customer Service Executive in Mumbai

Finance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Nov 2019

Likes

I like idfc bank and I am interested in idfc bank work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Good and growth

Work timings: Flexible Timings

Return to all reviews

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IDFC FIRST Bank Customer Service Executive Reviews by Locations

IDFC FIRST Bank Mumbai Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 10 IDFC FIRST Bank reviews submitted by IDFC FIRST Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IDFC FIRST Bank is the right company for you. 40% of empl...Read more