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Premium Employer

IDFC FIRST Bank

Compare

3.9

based on 10.3k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

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IDFC FIRST Bank Customer Service Executive Navi Mumbai Reviews

Updated 19 Jan, 2025

Overall Rating

3.1/5

based on 9 reviews

Rating distribution

4 (44.4%)

2 (22.2%)

1 (11.1%)

0 (0%)

2 (22.2%)

Category Ratings

4.0

Job security

4.0

Salary

3.2

Work-life balance

3.0

Promotions

2.5

Company culture

2.5

Skill development

2.5

Work satisfaction

What employees say about IDFC FIRST Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

100% employees reported

Flexible timing

83% employees reported

View more detailed insights

Gender based rating

4.5

Rated by Women

6 reviews

1.5

Rated by Men

3 reviews

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Top Mentions in IDFC FIRST Bank Customer Service Executive Navi Mumbai Reviews

9 reviews found

Sort by: Popular

Customer Service Executive in Navi Mumbai

Full Time

Back Office Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

1.0

Skill development

5.0

Job security

3.0

Promotions

1.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 19 Jan 2025

Likes

First job and worst job

Salary - Excellent
Job security - Excellent
Work-life balance - Good

Dislikes

Management is not good

Skill development - Bad
Work satisfaction - Bad
Company culture - Bad

Customer Service Executive in Navi Mumbai

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 12 Oct 2024

Likes

There is good job security and privileges

Salary - Good
Job security - Good

Dislikes

No encouragment for actual efforts Very poor in cultural activities and employee engagement programs

What people are saying about IDFC FIRST Bank

View All

a product manager - digital payments

What does a business consultant do?

Hi I am in discussion with an IT services firm for the role of business consulting. Currently I am a Product Manager - Digital payments in a bank. Need your help to understand if this would be a right switch for me from banking to consulting? What does a day of a consultant look like?

Got a question about IDFC FIRST Bank?

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Customer Service Executive in Navi Mumbai

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 26 Sep 2023

Likes

Salary &benefits job security

Salary - Good
Job security - Good

Dislikes

Staff behaviors not helping

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Navi Mumbai

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Aug 2023

Likes

The nature and environment around all the hr team leader and manager all are supportive

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Navi Mumbai

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Nov 2023

Likes

Salary, perks and benefits

Salary - Good

Dislikes

No work life balance, work culture

Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Executive in Navi Mumbai

Full Time

Sales Support & Operations Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 08 May 2023

Likes

Over all management is good.

Dislikes

Work culture,support,growth

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: On requirements of training need to visit offc

Work days: Rotational Shift (Flexible Timings)

Customer Service Executive in Navi Mumbai

Full Time

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 May 2022

Likes

The company policies are good. The work culture is user friendly and working environment is also good.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work timings: Flexible Timings

You are reading trusted reviews. Keep reading to find out more about IDFC FIRST Bank.

Customer Service Executive in Navi Mumbai

Credit Card Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Apr 2022

Likes

Cooperation, really good management.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Strict Timings)

Discover interview dos and don'ts from real experiences

Customer Service Executive in Navi Mumbai

Call Center Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 21 May 2021

Likes

Management is not good but quality of work is always getting recognised

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Work-life balance - Good

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 9 IDFC FIRST Bank reviews submitted by IDFC FIRST Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IDFC FIRST Bank is the right company for you. 100% of empl...Read more