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Premium Employer

IDFC FIRST Bank

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4.0

based on 9.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Banking Company - 2024

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IDFC FIRST Bank Customer Service Executive Reviews

based on 6 reviews

Updated 12 Oct, 2024

Overall Rating

4.0/5

How AmbitionBox ratings work?

Category Ratings

4.1

Salary & Benefits

4.0

Job Security

3.6

Company culture

3.6

Work-Life balance

3.6

Work Satisfaction

3.6

Skill development

3.4

Promotions/Appraisal

Top Mentions in IDFC FIRST Bank Customer Service Executive Reviews

6 reviews found for "job security"

Return to all reviews

Customer Service Executive in Navi Mumbai

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 12 Oct 2024

Likes

There is good job security and privileges

Dislikes

No encouragment for actual efforts Very poor in cultural activities and employee engagement programs

Customer Service Executive in Mumbai

Full Time

Finance Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 20 Sep 2024

Likes

I don’t like anything about the company

Dislikes

The company does not prioritise work life balance at all. There is no job security. They can throw you out anytime. Management is really pretty baddd

Work Details

Work related travel: This is a desk job.

Customer Service Executive in Navi Mumbai

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 26 Sep 2023

Likes

Salary &benefits job security

Dislikes

Staff behaviors not helping

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Mumbai

Full Time

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

1.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 02 Jan 2022

Likes

Job security in pandemic, no salary cut....thats it.

Dislikes

No defined work ( under the sky, anything can be asked to done), next to nothing incentive structure and policies which are not employee friendly. Almost entire base of customer is lacking financial knowledge so will come to branch and abuse you. horrible self centered bosses, only looking for self benefit even when its people likeme who are facing customer everyday in this pandemic....Read More

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Nashik

Customer Service Desk Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

1.0

Job Security

4.0

Work-Life Balance

posted on 31 Jan 2022

Likes

I have problem with job security , since I have completed more than 3 years in Idfc first bank Ltd and I'm having an experience of 7 years of customer service but still I'm not a on role employee of Idfc first bank Ltd.. every time I let to know that I can't be able to promote on rolejob due to age factor which I feel this would be considered as an exception case also and approval can be taken and I am ready to attending any exam if required.....Read More

Dislikes

I have nice experience in Idfc first bank Ltd

Work Details

Awesome experience

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Executive in Noida

Merchandising & Planning Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 28 Aug 2021

Likes

Job security,work culture, management, company policies everything is very excellent.

Dislikes

Nothing to about dislikes

Work Details

Good

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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People also ask about IDFC FIRST Bank's Customer Service Executives

Is IDFC FIRST Bank a good place to work for Customer Service Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.0 out of 5 from over 6 employee reviews, it's clear that most customer service executives have a positive experience working at IDFC FIRST Bank. Salary & Benefits holds the highest rating at 4.1, while career growth is rated the lowest amongst all factors at 3.4. Read reviews about salary & benefits and career growth on AmbitionBox.

Does IDFC FIRST Bank pay their Customer Service Executives well?

According to AmbitionBox reviews, IDFC FIRST Bank customer service executives rate their salary and benefits at 4.1 out of 5, based on 6 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that IDFC FIRST Bank is generally seen as a place that values and rewards its workforce fairly. You can know more about IDFC FIRST Bank's customer service executives salaries here and to read reviews specifically about salary and benefits at IDFC FIRST Bank for customer service executives, click here.

How is the work culture at IDFC FIRST Bank for Customer Service Executives?

Work culture at IDFC FIRST Bank for customer service executives is rated 3.6 out of 5 by 6 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at IDFC FIRST Bank for customer service executives, click here.

How is the job security at IDFC FIRST Bank for Customer Service Executives?

Based on 6 reviews on AmbitionBox, IDFC FIRST Bank's customer service executives rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at IDFC FIRST Bank, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at IDFC FIRST Bank for customer service executives, click here.

Is work from home available to Customer Service Executives at IDFC FIRST Bank?

According to AmbitionBox, 9% of IDFC FIRST Bank's customer service executives work from home permanently, 91% work from the office, and undefined% follow a hybrid model, based on 11 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at IDFC FIRST Bank for customer service executives, click here.

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IDFC FIRST Bank Customer Service Executive Reviews by Locations

IDFC FIRST Bank Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 6 IDFC FIRST Bank reviews submitted by IDFC FIRST Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IDFC FIRST Bank is the right company for you. 40% of emplo...Read more