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IDFC FIRST Bank Customer Service Executive Interview Questions, Process, and Tips

Updated 12 Dec 2024

Top IDFC FIRST Bank Customer Service Executive Interview Questions and Answers

14 IDFC FIRST Bank Customer Service Executive Interview Experiences

27 questions found

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Customer Service Executive Interview Questions

user image Hrishi Takkar

posted on 24 Aug 2023

Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed in Jul 2023.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (3 Questions)

  • Q1. Tell Me about yourself
  • Q2. What is your Expected CTC?
  • Q3. 30% more from the previous employer

Interview Preparation Tips

Topics to prepare for IDFC FIRST Bank Customer Service Executive interview:
  • Banking
  • Loans
  • Saving Account
Interview preparation tips for other job seekers - Be calm Be yourself Be Clear. Keep a clear voice
Interview experience
3
 Average
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 No response

I applied via Company Website and was interviewed in Jul 2024.

1 Interview Round

1

Assignment Round

Online assessment test contains 25que , one subjective que ,one audio/video question

Interview Preparation Tips

Topics to prepare for IDFC FIRST Bank Customer Service Executive interview:
  • Banking terms
  • customer support
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Campus Placement and was interviewed in Dec 2023.

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Tell me something about yourself
  • Q2. What skills are essential in customer service
Interview experience
3
 Average
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 -

I applied via Company Website and was interviewed in Jul 2024.

1 Interview Round

1

Assignment Round

Online assessment test : 25mcq, one subjective question

Interview Preparation Tips

Topics to prepare for IDFC FIRST Bank Customer Service Executive interview:
  • Banking term
  • Customer Service

IDFC FIRST Bank interview questions for designations

 Customer Service

 (1)

 Senior Customer Service Executive

 (2)

 Customer Service Manager

 (3)

 Customer Service Associate

 (2)

 Customer Service Representative

 (1)

 Customer Service Officer

 (1)

 Customer Service Executive and Teller

 (1)

 Customer Care Executive

 (1)

Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via campus placement at Symbiosis Society Law College (SSLC), Pune and was interviewed in Jul 2023.

3 Interview Rounds

1

Aptitude Test Round

Online mode difficulty moderate

2

Group Discussion Round

Online Mode Easy topic given to us was social media good or bad

3

One-on-one Round (2 Questions)

  • Q1. Introduce yourself ( give brief introduction with confidence)
  • Q2. Why you want to work in this organization

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best.
Interview experience
2
 Poor
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Walk-in and was interviewed in Jun 2023.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

One-on-one Round (1 Question)

  • Q1. Asked Family background and Breif previous Experienced
3

One-on-one Round (1 Question)

  • Q1. Asked related to online and phone banking and previous experience
4

One-on-one Round (1 Question)

  • Q1. Tell myself /Family background/ Hobby and why want to join IDFC
Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 -
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed before Feb 2023.

1 Interview Round

1

One-on-one Round (1 Question)

  • Q1. Tell me about yourself
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2023.

1 Interview Round

1

One-on-one Round (1 Question)

  • Q1. Basics qt abt youself and past experience
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 2-4 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023.

2 Interview Rounds

1

HR Round (1 Question)

  • Q1. What do you mean by vkyc
2

One-on-one Round (3 Questions)

  • Q1. What are you favourite places to visit in Mumbai or what do you like the most about Mumbai
  • Q2. Can you multitask
  • Q3. Strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and take a min before you respond to each and every question. Be honest and earn it
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 2-4 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023.

2 Interview Rounds

1

HR Round (1 Question)

  • Q1. What does kyc mean to you exactly
2

One-on-one Round (2 Questions)

  • Q1. Strength and weakness
  • Q2. Can you handle multi-tasking
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022.

2 Interview Rounds

1

One-on-one Round (1 Question)

  • Q1. Self introduction
2

One-on-one Round (3 Questions)

  • Q1. Self introduction and about family
  • Q2. Why you want to join IDFC First Bank
  • Q3. Strength and Weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Always trust yourself that you can crack any interview then you’ll get a confident to do it.

IDFC FIRST Bank Interview FAQs

How many rounds are there in IDFC FIRST Bank Customer Service Executive interview?
IDFC FIRST Bank interview process usually has 1-2 rounds. The most common rounds in the IDFC FIRST Bank interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for IDFC FIRST Bank Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IDFC FIRST Bank. The most common topics and skills that interviewers at IDFC FIRST Bank expect are Customer Service, Customer Experience, Service Quality, Customer Satisfaction and Customer Complaints.
What are the top questions asked in IDFC FIRST Bank Customer Service Executive interview?

Some of the top questions asked at the IDFC FIRST Bank Customer Service Executive interview -

  1. What is your Expected C...read more
  2. What do you mean by v...read more
  3. Can you handle multi-task...read more
How long is the IDFC FIRST Bank Customer Service Executive interview process?

The duration of IDFC FIRST Bank Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Interview Process at IDFC FIRST Bank Customer Service Executive

based on 7 interviews in last 1 year

2 Interview rounds

  • One-on-one Round 1
  • One-on-one Round 2
View more

People are getting interviews through

based on 14 IDFC FIRST Bank interviews
Campus Placement
Company Website
Referral
WalkIn
Job Portal
21%
14%
14%
7%
7%
37% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
IDFC FIRST Bank Customer Service Executive Salary
based on 295 salaries
₹1.5 L/yr - ₹6.4 L/yr
24% more than the average Customer Service Executive Salary in India
View more details

IDFC FIRST Bank Customer Service Executive Reviews and Ratings

based on 53 reviews

4.0/5

Rating in categories

3.6

Skill development

3.7

Work-Life balance

4.1

Salary & Benefits

4.1

Job Security

3.7

Company culture

3.4

Promotions/Appraisal

3.7

Work Satisfaction

Explore 53 Reviews and Ratings
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