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IDFC FIRST Bank Customer Service Executive Interview Questions and Answers for Freshers

Updated 12 Dec 2024

IDFC FIRST Bank Customer Service Executive Interview Experiences for Freshers

3 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. What do you mean by vkyc
  • Ans. 

    VKYC stands for Video Know Your Customer, a process used by companies to verify the identity of customers through video calls.

    • VKYC is a method of verifying the identity of customers remotely through video calls.

    • It is commonly used by financial institutions and other companies for customer onboarding.

    • VKYC helps in preventing identity theft and fraud by ensuring that the person being verified is the actual customer.

    • Durin...

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. What are you favourite places to visit in Mumbai or what do you like the most about Mumbai
  • Q2. Can you multitask
  • Ans. 

    Yes, I am able to multitask effectively in order to handle multiple customer inquiries simultaneously.

    • I have experience juggling multiple tasks in previous customer service roles.

    • I prioritize tasks based on urgency and importance to ensure all customer needs are met.

    • I am able to switch between tasks quickly and efficiently without compromising quality of service.

    • For example, I have successfully handled phone calls, ema...

  • Answered by AI
  • Q3. Strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and take a min before you respond to each and every question. Be honest and earn it
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self introduction and about family
  • Q2. Why you want to join IDFC First Bank
  • Q3. Strength and Weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Always trust yourself that you can crack any interview then you’ll get a confident to do it.

Customer Service Executive Interview Questions Asked at Other Companies for undefined

Q1. What do you know about gold loans and How will you identify wheth ... read more
Q2. Can you rearrange the sentences on basic given parts of sentences ... read more
asked in iEnergizer
Q3. What is difference between Goal and Dream?.
Q4. Can you repeat paragraph you hear in brief?
Q5. How will you handle a irritated customer?

I applied via Referral and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. 1.Self introduction ?
  • Q2. 2. Qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go in interview always formal dress because 1st impression is the last impression. And 2nd your thinking always keep be positive.

Interview questions from similar companies

I was interviewed before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Pitch a Stock
  • Ans. 

    Pitch a Stock

    • Invest in XYZ stock as it has shown consistent growth over the past few years.

    • XYZ stock has a strong market position and a solid track record of profitability.

    • The company's innovative products and strong management team make it a promising investment.

    • XYZ stock offers a competitive dividend yield, providing investors with a steady income stream.

    • With a low price-to-earnings ratio, XYZ stock is undervalued an

  • Answered by AI

Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 40

Round: Group Discussion
Experience: We were asked to give an extempor
Duration: 5 minutes

Skills: Selling Skills, CAR Capacity Achievement Relationship, Creative Thinking
College Name: Ms Ramaiah Institute Of Management

I applied via Campus Placement and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Are you okay to work with operations and sales?
  • Q2. Willing to work/reallocate anywhere in the city/state

Interview Preparation Tips

Interview preparation tips for other job seekers - See I was campus placed, but some employees join through consultancy or third parties by paying some amount, my request is there is no difficult to join in this private sector banks, just carry your Resume and go to their regional HR office, handed over your Resume to receptionist, rest it will care by itself or take some references through LinkedIn, Axis bank HR office in times Square in MG Road, Bangalore

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself, family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy go interview, they jst check communication skills, interview was easy,

I applied via Campus Placement and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. I said about myself from my studies till now.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold, speak the truth, speak what you have know
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Self introduction
  • Q2. About Qualification
  • Q3. Known languages

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
4
Good
Difficulty level
Hard
Process Duration
-
Result
Selected Selected

I applied via Referral

Round 1 - HR 

(3 Questions)

  • Q1. What is banking.
  • Ans. 

    Banking is a financial institution that provides various financial services such as deposits, loans, and investments.

    • Banking involves accepting deposits from customers and providing loans to individuals and businesses.

    • Banks also offer services such as credit cards, mortgages, and investment products.

    • They facilitate transactions, manage risks, and provide financial advice to customers.

    • Examples of banks include JPMorgan

  • Answered by AI
  • Q2. Why need banking
  • Ans. 

    Banking is essential for managing finances, accessing credit, and facilitating transactions.

    • Banking allows individuals to securely store and manage their money.

    • Banks provide access to credit through loans, mortgages, and credit cards.

    • Banking services facilitate transactions such as payments, transfers, and investments.

  • Answered by AI
  • Q3. Type of Banks service
  • Ans. 

    Banks offer a variety of services such as savings accounts, loans, credit cards, and investment options.

    • Savings accounts

    • Loans

    • Credit cards

    • Investment options

  • Answered by AI
Round 2 - UH 

(2 Questions)

  • Q1. What is ATM card
  • Ans. 

    An ATM card is a plastic card issued by a bank that allows customers to access their bank accounts to make transactions at ATMs and point-of-sale terminals.

    • ATM cards are linked to a customer's bank account

    • They can be used to withdraw cash from ATMs

    • They can also be used to make purchases at stores and online

    • PIN (Personal Identification Number) is required to use an ATM card

    • ATM cards may have a magnetic stripe or a chip

  • Answered by AI
  • Q2. What is credit card
  • Ans. 

    A credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.

    • Credit cards allow users to make purchases on credit, with the promise to repay the borrowed amount at a later date.

    • They often come with a credit limit, which is the maximum amount of money that can be borrowed.

    • Cardholders are usually required to pay interest on the outstanding bala...

  • Answered by AI

I applied via Referral and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. As a fresher, they asked me about my family background, some questions about accounting rules, what is the present situation of economy and are I ready for cross sell etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in front of interviewer.
If you hesitate while answering it being a negative impact and have less chances of selection.

IDFC FIRST Bank Interview FAQs

How many rounds are there in IDFC FIRST Bank Customer Service Executive interview for freshers?
IDFC FIRST Bank interview process for freshers usually has 2 rounds. The most common rounds in the IDFC FIRST Bank interview process for freshers are One-on-one Round and HR.
How to prepare for IDFC FIRST Bank Customer Service Executive interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IDFC FIRST Bank. The most common topics and skills that interviewers at IDFC FIRST Bank expect are Customer Service, Credit Cards, inbound, Sales and bpo.
What are the top questions asked in IDFC FIRST Bank Customer Service Executive interview for freshers?

Some of the top questions asked at the IDFC FIRST Bank Customer Service Executive interview for freshers -

  1. What do you mean by v...read more
  2. Can you multit...read more
  3. What is your Expected C...read more
How long is the IDFC FIRST Bank Customer Service Executive interview process?

The duration of IDFC FIRST Bank Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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IDFC FIRST Bank Customer Service Executive Interview Process for Freshers

based on 2 interviews

Interview experience

5
  
Excellent
View more
Join IDFC FIRST Bank Guided by ethics, powered by technology and a force for social good
IDFC FIRST Bank Customer Service Executive Salary
based on 309 salaries
₹1.5 L/yr - ₹6.1 L/yr
23% more than the average Customer Service Executive Salary in India
View more details

IDFC FIRST Bank Customer Service Executive Reviews and Ratings

based on 57 reviews

3.8/5

Rating in categories

3.3

Skill development

3.6

Work-life balance

4.0

Salary

4.1

Job security

3.4

Company culture

3.2

Promotions

3.3

Work satisfaction

Explore 57 Reviews and Ratings
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