ICICI Bank Customer Service Executive Interview Questions and Answers

Q1. Why are you looking for a job change
Add your answer

Customer complaint response

Q1. Previous company work experience
Ans. 
I have 3 years of experience working as a Customer Service Executive at XYZ Company.
• Managed customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Provided product information and assistance to customers

• Collaborated with other departments to ensure customer satisfaction
Answered by AI
Add your answer
Q2. Customer service
Add your answer

Q1. What is banking.
Ans. 
Banking is a financial institution that provides various financial services such as deposits, loans, and investments.
• Banking involves accepting deposits from customers and providing loans to individuals and businesses.

• Banks also offer services such as credit cards, mortgages, and investment products.

• They facilitate transactions, manage risks, and provide financial advice to customers.

• Examples of banks include JPMorgan
Answered by AI
Add your answer
Q2. Why need banking
Ans. 
Banking is essential for managing finances, accessing credit, and facilitating transactions.
• Banking allows individuals to securely store and manage their money.

• Banks provide access to credit through loans, mortgages, and credit cards.

• Banking services facilitate transactions such as payments, transfers, and investments.
Answered by AI
Add your answer
Q3. Type of Banks service
Ans. 
Banks offer a variety of services such as savings accounts, loans, credit cards, and investment options.
• Savings accounts

• Loans

• Credit cards

• Investment options
Answered by AI
Add your answer

Q1. What is ATM card
Ans. 
An ATM card is a plastic card issued by a bank that allows customers to access their bank accounts to make transactions at ATMs and point-of-sale terminals.
• ATM cards are linked to a customer's bank account

• They can be used to withdraw cash from ATMs

• They can also be used to make purchases at stores and online

• PIN (Personal Identification Number) is required to use an ATM card

• ATM cards may have a magnetic stripe or a chip
Answered by AI
Add your answer
Q2. What is credit card
Ans. 
A credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.
• Credit cards allow users to make purchases on credit, with the promise to repay the borrowed amount at a later date.

• They often come with a credit limit, which is the maximum amount of money that can be borrowed.

• Cardholders are usually required to pay interest on the outstanding bala...read more
Answered by AI
Add your answer

Q1. As a fresher, they asked me about my family background, some questions about accounting rules, what is the present situation of economy and are I ready for cross sell etc.
Add your answer