ICICI Bank Customer Service Executive Interview Questions and Answers

Q1. What is banking.
Ans. 
Banking is a financial institution that provides various financial services such as deposits, loans, and investments.
• Banking involves accepting deposits from customers and providing loans to individuals and businesses.

• Banks also offer services such as credit cards, mortgages, and investment products.

• They facilitate transactions, manage risks, and provide financial advice to customers.

• Examples of banks include JPMorgan
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Q2. Why need banking
Ans. 
Banking is essential for managing finances, accessing credit, and facilitating transactions.
• Banking allows individuals to securely store and manage their money.

• Banks provide access to credit through loans, mortgages, and credit cards.

• Banking services facilitate transactions such as payments, transfers, and investments.
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Q3. Type of Banks service
Ans. 
Banks offer a variety of services such as savings accounts, loans, credit cards, and investment options.
• Savings accounts

• Loans

• Credit cards

• Investment options
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Q1. What is ATM card
Ans. 
An ATM card is a plastic card issued by a bank that allows customers to access their bank accounts to make transactions at ATMs and point-of-sale terminals.
• ATM cards are linked to a customer's bank account

• They can be used to withdraw cash from ATMs

• They can also be used to make purchases at stores and online

• PIN (Personal Identification Number) is required to use an ATM card

• ATM cards may have a magnetic stripe or a chip
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Q2. What is credit card
Ans. 
A credit card is a payment card issued by a financial institution that allows the cardholder to borrow funds to pay for goods and services.
• Credit cards allow users to make purchases on credit, with the promise to repay the borrowed amount at a later date.

• They often come with a credit limit, which is the maximum amount of money that can be borrowed.

• Cardholders are usually required to pay interest on the outstanding bala...read more
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Q1. Could you please provide me with some information about yourself and your work experience?
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Q2. Are you comfortable with working 6 days instead of 5 days?
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Q1. Give your introduction?
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Q2. Why you left your previous organisation?
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Q1. Tell me about yourself ?
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Q2. How did you hear about this role?
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Very basic test simple maths and logic questions

Q1. Intro your self
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Q2. Why should we hire you
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Q3. What are your strengths and weakness?
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Q4. What you bring to the table?
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Q1. About self name Village
Ans. My name is Jyoti I'm live in Aurangabad
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Q2. Any experience banking
Ans. 
Yes
• Worked as a Customer Service Representative at XYZ Bank for 2 years

• Handled various banking inquiries and resolved customer issues

• Assisted customers with account management, transactions, and online banking

• Provided information on banking products and services

• Processed loan applications and credit card requests

• Collaborated with other departments to ensure smooth banking operations
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Q3. 4 years experience
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Q1. Aap ke family main kon hai
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Q2. Main or mere husband
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Q3. Are you interested
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Q4. Yes I'm interested
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Online assessment test contains 25que , one subjective que ,one audio/video question

Q1. Tell me the Introduction
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Q2. Banking products
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