ICICI Bank Relationship Manager Interview Questions, Process, and Tips

Q1. Why do you want to join icici
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Q2. What do you know about banking
Ans. 
Banking involves financial services such as deposits, loans, investments, and money management.
• Banking involves accepting deposits from customers and providing loans to individuals and businesses.

• Banks also offer services such as investment management, foreign exchange, and wealth management.

• Banking institutions play a crucial role in the economy by facilitating financial transactions and providing liquidity.

• Regulatory...read more
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Q1. Can you provide a self-introduction?
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Q2. What were your roles and responsibilities in your previous company?
Ans. 
In my previous company, I was responsible for managing client relationships, providing financial advice, and promoting financial products.
• Managed client relationships by understanding their financial goals and providing personalized advice

• Promoted financial products and services to clients based on their needs and preferences

• Analyzed financial data to assess clients' financial situations and recommend appropriate solut...read more
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Q3. What do you understand by the term "Relationship Manager"?
Ans. 
A Relationship Manager is responsible for maintaining and enhancing relationships with clients to ensure customer satisfaction and loyalty.
• Building and maintaining relationships with clients

• Understanding client needs and providing solutions

• Ensuring customer satisfaction and loyalty

• Acting as a point of contact for clients

• Cross-selling products and services to clients
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Generic Aptitude Questions

Q1. Your Overall Job Experience
Ans. 
I have over 5 years of experience in relationship management, with a focus on client satisfaction and retention.
• Developed and maintained strong relationships with clients to ensure their needs were met

• Implemented strategies to increase client satisfaction and retention rates

• Collaborated with cross-functional teams to address client concerns and provide solutions

• Utilized CRM software to track client interactions and mon...read more
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Q1. Hands on Experience related questions
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One given topic I will write that topic

One topic given we are all discussing

Q1. Why are choosing this bank?
Ans. 
I am choosing this bank because of its strong reputation, excellent customer service, and competitive products and services.
• Strong reputation in the industry

• Excellent customer service

• Competitive products and services

• Convenient branch locations and ATMs

• Positive reviews from current customers
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Q2. How to communicate with customer?
Ans. 
Communication with customers involves active listening, clear and concise messaging, empathy, and building rapport.
• Practice active listening to understand customer needs and concerns.

• Use clear and concise language to convey information effectively.

• Show empathy and understanding towards customer's emotions and situations.

• Build rapport by being friendly, approachable, and responsive to customer inquiries.

• Utilize various ...read more
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Q3. Why people buy things?
Ans. 
People buy things for various reasons such as necessity, desire, status, convenience, and emotional fulfillment.
• Necessity - buying essential items like food, clothing, and shelter

• Desire - purchasing items that bring pleasure or satisfaction

• Status - buying products to display wealth or social standing

• Convenience - purchasing items for ease and efficiency

• Emotional fulfillment - buying things to feel happy, secure, or ful
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Q4. Who told you about this job?
Ans. 
A former colleague who works at the company told me about this job.
• Former colleague who works at the company informed me

• Learned about the job through networking

• Received a referral from someone within the company
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Asking personal questions

Asking Maths question

Q1. What do you know about icici bank's product & services
Ans. 
ICICI Bank offers a wide range of products and services including savings accounts, loans, credit cards, insurance, investments, and wealth management solutions.
• ICICI Bank offers various types of savings accounts tailored to different customer needs.

• They provide a range of loan products such as home loans, personal loans, and car loans.

• ICICI Bank issues credit cards with different features and benefits.

• The bank offers ...read more
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Q2. Please tell us about your educational background
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Q3. What motivates you to pursue this bank
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Q1. Any other questions
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Q2. Business and marketing services
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Q3. Target and details about
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