ICICI Bank Relationship Manager Interview Questions, Process, and Tips

Q1. About yourself,Work experience, Qulificastion, location,
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Q1. Tell me about yourself
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Q2. Why you will come in banking sector
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Q3. Why i will hire you
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Q4. If customer is so angry in that time how to motivate them
Ans. 
To motivate an angry customer, listen to their concerns, empathize with them, apologize for any mistakes, offer solutions, and follow up.
• Listen actively to the customer's complaints and let them vent their frustration

• Empathize with the customer by acknowledging their feelings and showing that you understand their perspective

• Apologize for any mistakes or inconveniences caused by the situation

• Offer solutions to the custo...read more
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Q5. What is opinion on digitalisation
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I believe digitalisation is essential for businesses to stay competitive and relevant in today's world.
• Digitalisation can improve efficiency and productivity

• It can enhance customer experience through online platforms and personalized services

• It can also provide valuable data insights for businesses to make informed decisions

• However, it is important to balance digitalisation with human interaction and not completely rep...read more
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Q6. What do you know about this company
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Q7. After 5years in which position you want to be yourself
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Q8. What is your weakness
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Q9. What is your aim in life
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General knowledge, banking situation based questions

Q1. What is letter of credit ?
Ans. 
A letter of credit is a financial document issued by a bank guaranteeing payment to a seller on behalf of a buyer.
• It is a payment method commonly used in international trade.

• The bank acts as an intermediary between the buyer and seller, ensuring that the seller will receive payment once the terms of the letter of credit are met.

• Letters of credit can be revocable or irrevocable, depending on whether they can be modified...read more
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Q2. What is leverage ratio ?
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Leverage ratio is a financial metric that measures the proportion of a company's debt to its equity.
• Leverage ratio is calculated by dividing total debt by total equity.

• It indicates the level of financial risk a company is taking by using debt to finance its operations.

• A high leverage ratio means a company has more debt relative to equity, which can be risky in times of financial distress.

• A low leverage ratio indicates ...read more
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Q3. Tell us about your professional journey so far ?
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Q4. Which law governs LC ?
Ans. 
UCP 600 governs LC (Letter of Credit).
• UCP 600 (Uniform Customs and Practice for Documentary Credits) is the set of rules that governs Letter of Credit transactions.

• It is created and maintained by the International Chamber of Commerce (ICC).

• UCP 600 provides a framework of rules and guidelines for banks to follow when issuing or receiving Letters of Credit.

• It ensures a common understanding and standardization in internat...read more
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Q1. Tell me about yourself
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Q1. Why should we hire you
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Q1. Tell me about yourself
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Q1. How you sell our product
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I sell our product by understanding the needs of the customer, showcasing the benefits, and providing excellent customer service.
• Identify the customer's needs and pain points

• Highlight the unique features and benefits of our product

• Provide personalized solutions and recommendations

• Offer excellent customer service and support

• Follow up with customers to ensure satisfaction and address any concerns
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Q2. Are you comfortable in marketing
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