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ICICI Bank Relationship Manager Interview Questions, Process, and Tips
Top ICICI Bank Relationship Manager Interview Questions and Answers
- Q1. How will you market banking products ? Are you willing to work at the ground level ? What are the challenges of marketing at ground level ? How different is it from other ...read more
- Q2. If customer is so angry in that time how to motivate them
- Q3. How will you communicate with customers ?
ICICI Bank Relationship Manager Interview Experiences
291 interviews found
Anonymous
(9 Questions)
- Q1. Tell me about yourself
- Q2. Why you will come in banking sector
- Q3. Why i will hire you
- Q4. If customer is so angry in that time how to motivate them
- Ans.
To motivate an angry customer, listen to their concerns, empathize with them, apologize for any mistakes, offer solutions, and follow up.
Listen actively to the customer's complaints and let them vent their frustration
Empathize with the customer by acknowledging their feelings and showing that you understand their perspective
Apologize for any mistakes or inconveniences caused by the situation
Offer solutions to the custo...
- Q5. What is opinion on digitalisation
- Ans.
I believe digitalisation is essential for businesses to stay competitive and relevant in today's world.
Digitalisation can improve efficiency and productivity
It can enhance customer experience through online platforms and personalized services
It can also provide valuable data insights for businesses to make informed decisions
However, it is important to balance digitalisation with human interaction and not completely rep...
- Q6. What do you know about this company
- Q7. After 5years in which position you want to be yourself
- Q8. What is your weakness
- Q9. What is your aim in life
General knowledge, banking situation based questions
Selected
I applied via Naukri.com and was interviewed in May 2023. There were 2 interview rounds.
(4 Questions)
- Q1. What is letter of credit ?
- Ans.
A letter of credit is a financial document issued by a bank guaranteeing payment to a seller on behalf of a buyer.
It is a payment method commonly used in international trade.
The bank acts as an intermediary between the buyer and seller, ensuring that the seller will receive payment once the terms of the letter of credit are met.
Letters of credit can be revocable or irrevocable, depending on whether they can be modified...
- Q2. What is leverage ratio ?
- Ans.
Leverage ratio is a financial metric that measures the proportion of a company's debt to its equity.
Leverage ratio is calculated by dividing total debt by total equity.
It indicates the level of financial risk a company is taking by using debt to finance its operations.
A high leverage ratio means a company has more debt relative to equity, which can be risky in times of financial distress.
A low leverage ratio indicates ...
- Q3. Tell us about your professional journey so far ?
- Q4. Which law governs LC ?
- Ans.
UCP 600 governs LC (Letter of Credit).
UCP 600 (Uniform Customs and Practice for Documentary Credits) is the set of rules that governs Letter of Credit transactions.
It is created and maintained by the International Chamber of Commerce (ICC).
UCP 600 provides a framework of rules and guidelines for banks to follow when issuing or receiving Letters of Credit.
It ensures a common understanding and standardization in internat...
Interview Preparation Tips
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. Why should we hire you
What people are saying about ICICI Bank
Selected
I applied via Google and was interviewed in Dec 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself
Interview Preparation Tips
I have 7.3 year payroll experience but I got AM II ... Is this is a grade selection by any HR . People are getting DM II without any single experience, they only provide to them for good Colleges MBA. Is this the way of posting .
ICICI Bank interview questions for designations
Selected
I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.
(2 Questions)
- Q1. How you sell our product
- Ans.
I sell our product by understanding the needs of the customer, showcasing the benefits, and providing excellent customer service.
Identify the customer's needs and pain points
Highlight the unique features and benefits of our product
Provide personalized solutions and recommendations
Offer excellent customer service and support
Follow up with customers to ensure satisfaction and address any concerns
- Q2. Are you comfortable in marketing
Interview Preparation Tips
Get interview-ready with Top ICICI Bank Interview Questions
Yogita Kabade
Quant, reasoning, English
(3 Questions)
- Q1. Personal interview
- Q2. About industrial
- Q3. Product knowledge
Relationship Manager Jobs at ICICI Bank
Selected
I applied via Campus Placement and was interviewed in Dec 2023. There were 2 interview rounds.
Maths reasonings English Situation
(1 Question)
- Q1. Why you want to join Icici Bank
Interview Preparation Tips
Selected
(3 Questions)
- Q1. Tell me about yourself ?
- Q2. Sell me any product ?
- Ans.
I would like to sell you the latest smartphone with advanced features and sleek design.
Highlight the key features of the product such as camera quality, battery life, and processing speed.
Explain how the product can improve your daily life by making tasks easier and more efficient.
Offer a special promotion or discount to entice the customer to make a purchase.
- Q3. How to convience a customer to buy anything ?
- Ans.
Build trust, understand needs, provide solutions, offer incentives, follow up.
Listen actively to understand customer needs and preferences.
Build trust by being knowledgeable, honest, and transparent.
Provide tailored solutions that address the customer's specific needs.
Offer incentives such as discounts, promotions, or added value.
Follow up with the customer to ensure satisfaction and address any concerns.
(1 Question)
- Q1. About you, situation based question
Interview Preparation Tips
(3 Questions)
- Q1. You will be asked about your role related questions
- Q2. How can you generate leads in open Market
- Ans.
Generating leads in open market requires a strategic approach and networking skills.
Identify target audience and their needs
Attend networking events and conferences
Utilize social media platforms for outreach
Offer incentives for referrals
Collaborate with other businesses for cross-promotion
Create informative content to attract potential clients
- Q3. How can you achieve your targets
- Ans.
To achieve targets, I focus on building strong relationships with clients, setting clear goals, and consistently monitoring progress.
Build strong relationships with clients to understand their needs and provide tailored solutions
Set clear and achievable goals with specific timelines
Consistently monitor progress and adjust strategies as needed
Collaborate with team members and leverage resources to maximize results
ICICI Bank Interview FAQs
The duration of ICICI Bank Relationship Manager interview process can vary, but typically it takes about less than 2 weeks to complete.
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ICICI Bank Interviews By Designations
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Interview Questions for Popular Designations
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ICICI Bank Relationship Manager Interview Process
based on 404 interviews
5 Interview rounds
- Resume Shortlist Round
- HR Round - 1
- HR Round - 2
- HR Round - 3
- Personal Interview1 Round
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ICICI Bank Relationship Manager Reviews and Ratings
based on 3.6k reviews
Rating in categories
6-12 Yrs
₹ 1.75-18.5 LPA
|
Deputy Manager
15.5k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Relationship Manager
13k
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Assistant Manager
10.2k
salaries
| ₹0 L/yr - ₹0 L/yr |
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Manager
4.8k
salaries
| ₹0 L/yr - ₹0 L/yr |
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Senior Officer
3.4k
salaries
| ₹0 L/yr - ₹0 L/yr |
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