ICICI Bank Assistant Manager Interview Questions, Process, and Tips

About my self and my graduation

Introduction for my coding skills

Q1. Technically they ask about area marketing
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Q2. How to contact with the customers
Ans. 
Contact customers through various channels like phone, email, social media, and in-person interactions.
• Utilize phone calls to provide personalized assistance and address any concerns or inquiries.

• Send follow-up emails to ensure customer satisfaction and gather feedback.

• Engage with customers on social media platforms to build relationships and promote products/services.

• Interact with customers in-person to provide a pers...read more
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Q1. Tell me about your self
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Experienced professional with a background in retail management and a passion for team leadership and customer satisfaction.
• Over 5 years of experience in retail management

• Strong leadership skills with a focus on team development

• Proven track record of improving customer satisfaction and sales performance

• Passionate about creating a positive work environment for employees
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Q2. Tell me about your previous role
Ans. 
I was responsible for overseeing daily operations, managing staff, and ensuring customer satisfaction.
• Managed a team of 10 employees

• Created and implemented new training programs for staff

• Resolved customer complaints and issues in a timely manner

• Increased sales by 15% through strategic marketing initiatives
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Q1. What is cross selling
Ans. 
Cross selling is the practice of selling additional products or services to existing customers.
• Cross selling involves offering related or complementary products to customers who have already made a purchase.

• It helps increase revenue and customer loyalty by providing customers with options that meet their needs.

• For example, a customer who buys a laptop may be offered a discounted printer or software package as a cross s
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Q2. What is credit cards
Ans. 
Credit cards are a form of payment card issued by a financial institution, allowing the cardholder to borrow funds to make purchases.
• Credit cards allow users to make purchases on credit, with the promise to repay the borrowed amount at a later date.

• They often come with a credit limit, which is the maximum amount the cardholder can borrow.

• Cardholders are typically charged interest on the outstanding balance if not paid ...read more
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You have to be good in numbers

Q1. Ask you about your previous experiences
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Q1. Package discussion
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