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ICICI Bank - Relationship Manager - Retail Banking Group (6-12 yrs)

6-12 years

ICICI Bank - Relationship Manager - Retail Banking Group (6-12 yrs)

ICICI Bank

posted 2mon ago

Job Description

Essential Services: Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role:

A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should have an inclination to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being "Fair to the Customer and Fair to the Bank". At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer.

Bankable individuals not just Bankers: We hire from across industries!

We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager.

Key Responsibilities:

- Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.

- Business Development: Ensuring a growth in wallet share of existing customers and onboarding new customers by offering 360-degree banking solutions that meet the needs of our customers

- Champion 360-degree banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.

- Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer

- Customized solutions: As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch

- Behold the values: Offer products that are fair to our customers and fair to the Bank

Qualification & Skills

- Educational Qualification: MBA or Graduates with 3-12 years of experience in the area of relationship management, Business development or allied roles.

- Communication: Good oral and written communication skills

- Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required.

- Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure.

- Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships.

About the Business Group

Retail Banking Group at ICICI Bank serves customer segments consisting of individuals, self-employed professionals, SMEs, proprietors, government, and retail institutions. With approximately 6,500 branches across the country, our relationship team is dedicated to serving customer needs with a 360-degree approach. ICICI Bank has a unique bouquet of digital solutions covering the diverse banking needs of customers. To facilitate a seamless customer banking experience, we have adopted the ICICI Stack approach. It covers a complete range of banking services from bank accounts, payments, banking transactions, and credit cards to personal, mortgage, vehicle loans, and business & institutional solutions.


Functional Areas: Other

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ICICI Bank Interview Questions & Tips

Prepare for ICICI Bank Relationship Manager roles with real interview advice

Top ICICI Bank Relationship Manager Interview Questions

Q1. How will you market banking products ? Are you willing to work at the ground level ? What are the challenges of marketing at ground level ? ... read more
Q2. If customer is so angry in that time how to motivate them
Q3. How will you communicate with customers ?
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What people at ICICI Bank are saying

3.9
 Rating based on 3.6k Relationship Manager reviews

Likes

Being a fresher Lots of new things to learn. It depends on you how fast you learn, I didn't have any training, I was on the counter within 2 days. Job security is there but they will shuffle you whenever they want. You get lots of exposure of the different companies who have account there. Salary on time ✅ Leaves are also there, bu..Read More

  • Skill development - Excellent
  • +2 more
Dislikes

There is no work-life balance; leaving time is not fixed and depends on the manager. Some leave at 6 pm while others have to work until 9 pm due to favoritism and bias. HR tends to favor the manager. No proper training, atleast they should give proper training of 7-10days. They say- be on the counter, and you will know how to handle..Read More

  • Promotions - Poor
  • +2 more
Read 3.6k Relationship Manager reviews

Relationship Manager salary at ICICI Bank

reported by 13.1k employees
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₹2.5 L/yr - ₹11.5 L/yr
48% more than the average Relationship Manager Salary in India
View more details

What ICICI Bank employees are saying about work life

based on 38.1k employees
58%
39%
56%
99%
Strict timing
Alternate Saturday off
Within city
Day Shift
View more insights

ICICI Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Free Transport
Team Outings +6 more
View more benefits

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ICICI Bank Hyderabad / Secunderabad Office Locations

View all
Hyderabad Office
ICICI Bank Indian School of Business, Hyderabad - Branch & ATM, Indian School of Business, Gachibowli Hyderabad
Telangana 530032
Hyderabad Office
IBM India Pvt LTD., Divyasree NSL Tech Place, Survey No 66/1 Raidurgam Village, Near Raidurgam New Police Station Hyderabad
Telangana 500032

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