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Jana Small Finance Bank Customer Service Executive Interview Questions and Answers

Updated 26 Jan 2025

Jana Small Finance Bank Customer Service Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Old Company working
Round 2 - Cashier 

(1 Question)

  • Q1. What is Cashier's working
  • Ans. 

    Cashier's working involves handling cash transactions, processing payments, and providing customer service.

    • Processing cash, credit, and debit card transactions

    • Balancing cash drawer at the end of shift

    • Providing receipts and refunds to customers

    • Assisting customers with inquiries or concerns

    • Maintaining a clean and organized work area

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jan 2024.

Round 1 - HR 

(1 Question)

  • Q1. Lat working experience with skillset that would help in current Job role.

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Interview questions from similar companies

I applied via Walk-in and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self
Round 2 - HR 
Round 3 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - They asked self introduction, and about me and previous job also then he selected to me

Interview Questionnaire 

2 Questions

  • Q1. About myself and hobbies
  • Q2. About icici bank

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident be honest and don't tell a lie

I applied via Walk-in and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Collection kar paoge kiya?

Interview Preparation Tips

Interview preparation tips for other job seekers - Self confidence & motivation.

I applied via Naukri.com and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. They will ask you both objective and subjective questions regarding your job role and may be current affairs.
  • Q2. Before interview be prepared about the particular organization, about the job role, and knowledge about academic subjects etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and say qualitative answers.

I applied via Walk-in and was interviewed before Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell us about last work ex?
  • Q2. What is Kyc?
  • Ans. 

    KYC stands for Know Your Customer. It is a process of verifying the identity of a customer before providing them with a service.

    • KYC is a regulatory requirement in many industries such as banking, insurance, and telecommunications.

    • It involves collecting and verifying personal information such as name, address, and identification documents.

    • The purpose of KYC is to prevent fraud, money laundering, and terrorist financing.

    • ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Clear your all concept of banking, last work experience

Interview Questionnaire 

1 Question

  • Q1. Overview of self.. introduction ,previous company work and experience of work

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence.. be propal offical adress ............

I applied via Referral and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I was asked the experience of my last organization and my personal self introduction and product counseling

Interview Preparation Tips

Interview preparation tips for other job seekers - I am not at all happy with the service of Human Resources of Utkarsh Bank because they told me that they will give you a good post and good salary what i didn't get
There is a problem in working with everyone here because here everyone works with his own work, does not help anyone and there is a lot of EGO

If I had known earlier, I would have never applied for a job in Utkarsh Bank.

Interview Questionnaire 

1 Question

  • Q1. About previous working

Interview Preparation Tips

Interview preparation tips for other job seekers - Clear concept of banking.

Jana Small Finance Bank Interview FAQs

How many rounds are there in Jana Small Finance Bank Customer Service Executive interview?
Jana Small Finance Bank interview process usually has 1-2 rounds. The most common rounds in the Jana Small Finance Bank interview process are HR.
How to prepare for Jana Small Finance Bank Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jana Small Finance Bank. The most common topics and skills that interviewers at Jana Small Finance Bank expect are Customer Service, Calling, English, Hindi and Telecalling.
What are the top questions asked in Jana Small Finance Bank Customer Service Executive interview?

Some of the top questions asked at the Jana Small Finance Bank Customer Service Executive interview -

  1. What is Cashier's work...read more
  2. Old Company work...read more

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Jana Small Finance Bank Customer Service Executive Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
View more
Jana Small Finance Bank Customer Service Executive Salary
based on 42 salaries
₹1.2 L/yr - ₹4 L/yr
19% less than the average Customer Service Executive Salary in India
View more details

Jana Small Finance Bank Customer Service Executive Reviews and Ratings

based on 23 reviews

3.6/5

Rating in categories

4.1

Skill development

3.0

Work-life balance

3.5

Salary

3.8

Job security

3.8

Company culture

3.9

Promotions

3.6

Work satisfaction

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