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Jana Small Finance Bank Customer Service Executive Interview Questions and Answers

Updated 26 Jan 2025

Jana Small Finance Bank Customer Service Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Old Company working
Round 2 - Cashier 

(1 Question)

  • Q1. What is Cashier's working
  • Ans. 

    Cashier's working involves handling cash transactions, processing payments, and providing customer service.

    • Processing cash, credit, and debit card transactions

    • Balancing cash drawer at the end of shift

    • Providing receipts and refunds to customers

    • Assisting customers with inquiries or concerns

    • Maintaining a clean and organized work area

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2024.

Round 1 - HR 

(1 Question)

  • Q1. Lat working experience with skillset that would help in current Job role.

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Interview questions from similar companies

I applied via Referral and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How to improve your work?
  • Q2. How to build your team ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Better interview opposite

I applied via Recruitment Consultant and was interviewed in Mar 2018. There were 2 interview rounds.

Interview Preparation Tips

Round: Resume Shortlist
Experience: SR EXECUTIVE

General Tips: THE WORD OF INTRVIEW RFERS TO A ONE ON ONE CONVERSATION WITH OPEN PERSION.INTRVIEW USUALLY TAKE PLACE FACE TO FACE IN PERSION .I GOT SKILL MY INTERVIEW MORE KNOLEDGE.
Duration: <1 week

I applied via Job Portal and was interviewed before Nov 2019. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. Tell me about yourself?
  • Q2. Why you left your previous job?
  • Q3. How many years you worked in your previous company?
  • Q4. They can also ask about the other previous companies you worked for.
  • Q5. What was your responsibilities in your previous job?
  • Q6. How much salary hike you expecting?

Interview Preparation Tips

Interview preparation tips for other job seekers - Well dressed, confident, accuracy, be positive always.

I applied via Walk-in and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self
Round 2 - HR 
Round 3 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips

Interview Preparation Tips

Interview preparation tips for other job seekers - They asked self introduction, and about me and previous job also then he selected to me

I applied via Walk-in and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1.  Job profile and product related questions
  • Q2. Give all information

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for all products related questions

I applied via Naukri.com and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. They will ask you both objective and subjective questions regarding your job role and may be current affairs.
  • Q2. Before interview be prepared about the particular organization, about the job role, and knowledge about academic subjects etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and say qualitative answers.

I applied via Company Website and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About my Work experience and knowledge of Advanced excel

Interview Preparation Tips

Interview preparation tips for other job seekers - Pleade update you skills and if you join any banking services company so you muat be good knowledge of Advance Excel

I appeared for an interview in Aug 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Why should we hire you?
  • Q2. What atr your hobbies
  • Q3. Where do you belong from

Interview Preparation Tips

Interview preparation tips for other job seekers - Always try to work smart way you will never miss any opportunity & as cool as you usually 👍

Jana Small Finance Bank Interview FAQs

How many rounds are there in Jana Small Finance Bank Customer Service Executive interview?
Jana Small Finance Bank interview process usually has 1-2 rounds. The most common rounds in the Jana Small Finance Bank interview process are HR.
How to prepare for Jana Small Finance Bank Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jana Small Finance Bank. The most common topics and skills that interviewers at Jana Small Finance Bank expect are Customer Service, Calling, English, Hindi and Telecalling.
What are the top questions asked in Jana Small Finance Bank Customer Service Executive interview?

Some of the top questions asked at the Jana Small Finance Bank Customer Service Executive interview -

  1. What is Cashier's work...read more
  2. Old Company work...read more

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Jana Small Finance Bank Customer Service Executive Interview Process

based on 3 interviews

Interview experience

4.7
  
Excellent
View more
Jana Small Finance Bank Customer Service Executive Salary
based on 42 salaries
₹1.3 L/yr - ₹4 L/yr
18% less than the average Customer Service Executive Salary in India
View more details

Jana Small Finance Bank Customer Service Executive Reviews and Ratings

based on 23 reviews

3.6/5

Rating in categories

4.1

Skill development

3.0

Work-life balance

3.5

Salary

3.8

Job security

3.8

Company culture

3.9

Promotions

3.6

Work satisfaction

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