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Jana Small Finance Bank Customer Relationship Manager Interview Questions and Answers
Jana Small Finance Bank Customer Relationship Manager Interview Experiences
6 interviews found
About microfinance knowledge
(2 Questions)
- Q1. What is portfolio ?
- Ans.
A portfolio is a collection of investments owned by an individual or organization.
A portfolio can include stocks, bonds, mutual funds, real estate, and other assets.
Diversifying a portfolio can help reduce risk by spreading investments across different asset classes.
Investors often review and adjust their portfolios regularly to meet their financial goals.
Portfolio management involves selecting and monitoring investmen...
- Q2. What is PAR ?
- Ans.
PAR stands for Problem Action Result, a framework used in customer relationship management to address and solve customer issues.
PAR is a structured approach to handling customer problems.
Identify the problem (P), take appropriate action (A), and achieve a positive result (R).
For example, a customer complaint about a product defect could be resolved by acknowledging the issue, offering a replacement, and ensuring custom
(2 Questions)
- Q1. What is About Projection & implement ?
- Ans.
Projection & implement is a process of forecasting future trends and implementing strategies to achieve desired outcomes.
Projection involves analyzing past data and trends to predict future outcomes
Implementation involves putting plans into action to achieve desired goals
Examples include projecting sales growth for the next quarter and implementing marketing strategies to increase customer retention
- Q2. What is Target & achievement ?
- Ans.
Target & achievement refers to setting specific goals and working towards meeting or exceeding those goals.
Setting specific, measurable, achievable, relevant, and time-bound targets
Developing strategies to reach the targets
Monitoring progress towards the targets
Taking corrective actions if necessary to ensure targets are met or exceeded
Interview Preparation Tips
(2 Questions)
- Q1. Salary expectation
- Q2. How many years Experience
Interview Preparation Tips
All finance related questions and information required for employees that's it
(1 Question)
- Q1. Only question is what's is your annual package and company policy that's it
Interview Preparation Tips
No argument that's mean your selacted.
I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Where work in conpony?
- Q2. I work from Mahindra tractor finance
Interview Preparation Tips
Jana Small Finance Bank interview questions for designations
I applied via Recruitment Consultant and was interviewed in Feb 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. It's a hard profile job can you do this.
Interview Preparation Tips
First is Branch and second is face to HR.
I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Why should you join in our company
Interview Preparation Tips
second thing is whene employer ask me this question i replied that i want to join your company beacause i want learning something new and get some hike on my salary
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Customer Relationship Manager Interview Questions & Answers
Ujjivan Small Finance Bank
Anonymous
posted on 23 Sep 2024
Selected
I applied via Walk-in and was interviewed in Aug 2024. There were 2 interview rounds.
(3 Questions)
- Q1. Talk about yourself
- Ans.
Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.
Over 5 years of experience in managing customer relationships
Skilled in resolving customer issues and ensuring customer satisfaction
Strong communication and interpersonal skills
Proven track record of increasing customer retention rates
Proficient in CRM software such as Salesforce
- Q2. How long have you been working?
- Ans.
I have been working for 5 years in customer service roles.
5 years of experience in customer service
Started in entry-level customer service position and worked way up to Customer Relationship Manager
Experience in handling customer inquiries, resolving issues, and building relationships
- Q3. Why is Staff stifaction strong .
- Ans.
Staff satisfaction is strong due to a positive work environment, effective communication, recognition of achievements, and opportunities for growth.
Positive work environment fosters motivation and job satisfaction
Effective communication ensures clarity and reduces misunderstandings
Recognition of achievements boosts morale and motivation
Opportunities for growth and development show investment in employees' future
Support...
(2 Questions)
- Q1. Want you in this company.
- Q2. Why we do not How much customer handling do you do?
- Ans.
Customer handling is more about quality than quantity in building strong relationships.
Quality of customer interactions is more important than quantity
Focus on building strong relationships with customers rather than just handling a large volume
Effective communication and problem-solving skills are key in customer handling
Examples: Resolving customer complaints effectively, providing personalized service, building trus
Interview Preparation Tips
Customer Relationship Manager Interview Questions & Answers
HDFC Bank
Anonymous
posted on 22 Feb 2025
Selected
I was interviewed in Jan 2025.
(6 Questions)
- Q1. Self introduction
- Q2. How to sale product
- Ans.
To sell a product, it is important to understand the customer's needs, build rapport, highlight the benefits, overcome objections, and close the sale.
Understand the customer's needs and preferences
Build rapport and establish trust
Highlight the benefits and unique selling points of the product
Overcome objections by addressing concerns and providing solutions
Close the sale by asking for the customer's commitment
- Q3. How-to pichproduct
- Ans.
To pitch a product effectively, focus on highlighting the unique features, benefits, and value proposition to the customer.
Identify the target audience and tailor your pitch to address their specific needs and pain points.
Highlight the key features and benefits of the product that set it apart from competitors.
Clearly communicate the value proposition and how the product solves a problem or improves the customer's life...
- Q4. How to convence the customer
- Ans.
To convince the customer, it is important to understand their needs, build trust, provide solutions, and offer excellent customer service.
Listen actively to the customer's needs and concerns
Build trust by being transparent and honest
Provide personalized solutions that meet the customer's specific requirements
Offer excellent customer service by being responsive and helpful
Follow up with the customer to ensure their sati
- Q5. How-to give proper information
- Q6. How to given products proper information
Customer Relationship Manager Interview Questions & Answers
ICICI Bank
Kunni moheed Sk
posted on 27 Jan 2025
Selected
(2 Questions)
- Q1. Self introduction
- Q2. What is financial institutions
- Ans.
Financial institutions are organizations that provide financial services to customers, such as banks, credit unions, and investment firms.
Financial institutions accept deposits from customers and provide loans and other financial products.
They play a crucial role in the economy by facilitating the flow of funds between savers and borrowers.
Examples include commercial banks like JPMorgan Chase, investment firms like Gol...
Interview Preparation Tips
Customer Relationship Manager Interview Questions & Answers
IDFC FIRST Bank
Anonymous
posted on 31 Jul 2024
(2 Questions)
- Q1. Last job experience
- Ans.
Managed customer relationships and resolved issues at a retail store.
Handled customer inquiries and complaints in person, over the phone, and via email
Developed and maintained relationships with regular customers
Trained new staff on customer service best practices
Implemented strategies to improve customer satisfaction and retention
- Q2. Sales related questions
Jana Small Finance Bank Interview FAQs
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Jana Small Finance Bank Interviews By Designations
- Jana Small Finance Bank Relationship Manager Interview Questions
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- Jana Small Finance Bank Customer Relationship Manager Interview Questions
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Interview Questions for Popular Designations
- Relationship Manager Interview Questions
- Relationship Officer Interview Questions
- Senior Customer Relationship Officer Interview Questions
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- Customer Relationship Officer Interview Questions
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- Customer Relationship Executive Interview Questions
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Jana Small Finance Bank Customer Relationship Manager Interview Process
based on 10 interviews
1 Interview rounds
- HR Round
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Jana Small Finance Bank Customer Relationship Manager Reviews and Ratings
based on 124 reviews
Rating in categories
|
Business Development Executive
490
salaries
|  ₹1.3 L/yr - ₹4.5 L/yr |
|
Senior Officer
476
salaries
| ₹1.4 L/yr - ₹3.6 L/yr |
|
Assistant Manager
472
salaries
| ₹1.9 L/yr - ₹6.8 L/yr |
|
Relationship Manager
464
salaries
| ₹1.9 L/yr - ₹7 L/yr |
|
Senior Executive
457
salaries
| ₹1.8 L/yr - ₹4.7 L/yr |
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