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Jana Small Finance Bank Customer Relationship Manager Interview Questions and Answers
Jana Small Finance Bank Customer Relationship Manager Interview Experiences
6 interviews found
About microfinance knowledge
(2 Questions)
- Q1. What is portfolio ?
- Ans.
A portfolio is a collection of investments owned by an individual or organization.
A portfolio can include stocks, bonds, mutual funds, real estate, and other assets.
Diversifying a portfolio can help reduce risk by spreading investments across different asset classes.
Investors often review and adjust their portfolios regularly to meet their financial goals.
Portfolio management involves selecting and monitoring investmen...
- Q2. What is PAR ?
- Ans.
PAR stands for Problem Action Result, a framework used in customer relationship management to address and solve customer issues.
PAR is a structured approach to handling customer problems.
Identify the problem (P), take appropriate action (A), and achieve a positive result (R).
For example, a customer complaint about a product defect could be resolved by acknowledging the issue, offering a replacement, and ensuring custom
(2 Questions)
- Q1. What is About Projection & implement ?
- Ans.
Projection & implement is a process of forecasting future trends and implementing strategies to achieve desired outcomes.
Projection involves analyzing past data and trends to predict future outcomes
Implementation involves putting plans into action to achieve desired goals
Examples include projecting sales growth for the next quarter and implementing marketing strategies to increase customer retention
- Q2. What is Target & achievement ?
- Ans.
Target & achievement refers to setting specific goals and working towards meeting or exceeding those goals.
Setting specific, measurable, achievable, relevant, and time-bound targets
Developing strategies to reach the targets
Monitoring progress towards the targets
Taking corrective actions if necessary to ensure targets are met or exceeded
Interview Preparation Tips
(2 Questions)
- Q1. Salary expectation
- Q2. How many years Experience
Interview Preparation Tips
All finance related questions and information required for employees that's it
(1 Question)
- Q1. Only question is what's is your annual package and company policy that's it
Interview Preparation Tips
No argument that's mean your selacted.
I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Where work in conpony?
- Q2. I work from Mahindra tractor finance
Interview Preparation Tips
Jana Small Finance Bank interview questions for designations
I applied via Recruitment Consultant and was interviewed in Feb 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. It's a hard profile job can you do this.
Interview Preparation Tips
First is Branch and second is face to HR.
I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Why should you join in our company
Interview Preparation Tips
second thing is whene employer ask me this question i replied that i want to join your company beacause i want learning something new and get some hike on my salary
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Customer Relationship Manager Interview Questions & Answers
Ujjivan Small Finance Bank
Anonymous
posted on 23 Sep 2024
Selected
I applied via Walk-in and was interviewed in Aug 2024. There were 2 interview rounds.
(3 Questions)
- Q1. Talk about yourself
- Ans.
Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.
Over 5 years of experience in managing customer relationships
Skilled in resolving customer issues and ensuring customer satisfaction
Strong communication and interpersonal skills
Proven track record of increasing customer retention rates
Proficient in CRM software such as Salesforce
- Q2. How long have you been working?
- Ans.
I have been working for 5 years in customer service roles.
5 years of experience in customer service
Started in entry-level customer service position and worked way up to Customer Relationship Manager
Experience in handling customer inquiries, resolving issues, and building relationships
- Q3. Why is Staff stifaction strong .
- Ans.
Staff satisfaction is strong due to a positive work environment, effective communication, recognition of achievements, and opportunities for growth.
Positive work environment fosters motivation and job satisfaction
Effective communication ensures clarity and reduces misunderstandings
Recognition of achievements boosts morale and motivation
Opportunities for growth and development show investment in employees' future
Support...
(2 Questions)
- Q1. Want you in this company.
- Q2. Why we do not How much customer handling do you do?
- Ans.
Customer handling is more about quality than quantity in building strong relationships.
Quality of customer interactions is more important than quantity
Focus on building strong relationships with customers rather than just handling a large volume
Effective communication and problem-solving skills are key in customer handling
Examples: Resolving customer complaints effectively, providing personalized service, building trus
Interview Preparation Tips
Customer Relationship Manager Interview Questions & Answers
ICICI Bank
Kunni moheed Sk
posted on 27 Jan 2025
Selected
(2 Questions)
- Q1. Self introduction
- Q2. What is financial institutions
Interview Preparation Tips
Customer Relationship Manager Interview Questions & Answers
HDFC Bank
Anonymous
posted on 13 Nov 2024
Selected
I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.
(6 Questions)
- Q1. How many work experience
- Q2. How do you do business
- Q3. When can you join
- Ans.
I can join within 2 weeks of receiving an offer.
I can start within 2 weeks of receiving an offer.
My current notice period is 2 weeks.
I am available to start immediately.
- Q4. Salary Expectation
- Q5. What is your Notice period
- Ans.
My notice period is 30 days.
My notice period is 30 days
I am required to give a 30-day notice before leaving my current position
I need to work for 30 more days before I can leave
- Q6. Why are you leaving that
Interview Preparation Tips
Customer Relationship Manager Interview Questions & Answers
IDFC FIRST Bank
Anonymous
posted on 31 Jul 2024
(2 Questions)
- Q1. Last job experience
- Ans.
Managed customer relationships and resolved issues at a retail store.
Handled customer inquiries and complaints in person, over the phone, and via email
Developed and maintained relationships with regular customers
Trained new staff on customer service best practices
Implemented strategies to improve customer satisfaction and retention
- Q2. Sales related questions
Jana Small Finance Bank Interview FAQs
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Jana Small Finance Bank Interviews By Designations
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Interview Questions for Popular Designations
- Relationship Manager Interview Questions
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Jana Small Finance Bank Customer Relationship Manager Interview Process
based on 10 interviews
1 Interview rounds
- HR Round
Customer Relationship Manager Interview Questions from Similar Companies
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Jana Small Finance Bank Customer Relationship Manager Reviews and Ratings
based on 124 reviews
Rating in categories
|
Assistant Manager
515
salaries
|  ₹1.9 L/yr - ₹6.2 L/yr |
|
Business Development Executive
499
salaries
| ₹1.3 L/yr - ₹4.5 L/yr |
|
Senior Officer
471
salaries
| ₹1.4 L/yr - ₹3.6 L/yr |
|
Relationship Manager
459
salaries
| ₹1.9 L/yr - ₹7 L/yr |
|
Senior Executive
456
salaries
| ₹1.7 L/yr - ₹4.7 L/yr |
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