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Jana Small Finance Bank Customer Relationship Manager Interview Questions and Answers

Updated 26 Sep 2024

Jana Small Finance Bank Customer Relationship Manager Interview Experiences

6 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

About microfinance knowledge

Round 2 - One-on-one 

(2 Questions)

  • Q1. What is portfolio ?
  • Ans. 

    A portfolio is a collection of investments owned by an individual or organization.

    • A portfolio can include stocks, bonds, mutual funds, real estate, and other assets.

    • Diversifying a portfolio can help reduce risk by spreading investments across different asset classes.

    • Investors often review and adjust their portfolios regularly to meet their financial goals.

    • Portfolio management involves selecting and monitoring investmen...

  • Answered by AI
  • Q2. What is PAR ?
  • Ans. 

    PAR stands for Problem Action Result, a framework used in customer relationship management to address and solve customer issues.

    • PAR is a structured approach to handling customer problems.

    • Identify the problem (P), take appropriate action (A), and achieve a positive result (R).

    • For example, a customer complaint about a product defect could be resolved by acknowledging the issue, offering a replacement, and ensuring custom

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. What is About Projection & implement ?
  • Ans. 

    Projection & implement is a process of forecasting future trends and implementing strategies to achieve desired outcomes.

    • Projection involves analyzing past data and trends to predict future outcomes

    • Implementation involves putting plans into action to achieve desired goals

    • Examples include projecting sales growth for the next quarter and implementing marketing strategies to increase customer retention

  • Answered by AI
  • Q2. What is Target & achievement ?
  • Ans. 

    Target & achievement refers to setting specific goals and working towards meeting or exceeding those goals.

    • Setting specific, measurable, achievable, relevant, and time-bound targets

    • Developing strategies to reach the targets

    • Monitoring progress towards the targets

    • Taking corrective actions if necessary to ensure targets are met or exceeded

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Ok
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Salary expectation
  • Q2. How many years Experience

Interview Preparation Tips

Interview preparation tips for other job seekers - I like its job jana bank but not increment satisfied its role

Customer Relationship Manager Interview Questions Asked at Other Companies

asked in IKEA
Q1. What are the values of IKEA, which value aligns with you the most ... read more
Q2. What are the best strategies to achieve positive results in a one ... read more
asked in RBL Bank
Q3. How many life insurance and health general insurance
Q4. How u will tackle if customer is screaming and his vehicle is not ... read more
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Q5. What is current and saving account? Different between them
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

All finance related questions and information required for employees that's it

Round 3 - HR 

(1 Question)

  • Q1. Only question is what's is your annual package and company policy that's it

Interview Preparation Tips

Interview preparation tips for other job seekers - Any interview you are clear only ans yes yes I can do it .
No argument that's mean your selacted.

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Where work in conpony?
  • Q2. I work from Mahindra tractor finance

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice interview

Jana Small Finance Bank interview questions for designations

 Customer Relationship Executive

 (3)

 Customer Relationship Executive Manager

 (1)

 Relationship Manager

 (18)

 Relationship Executive

 (2)

 Relationship Officer

 (1)

 Senior Relationship Manager

 (1)

 Broking Relationship Manager

 (1)

 Customer Service Executive

 (2)

I applied via Recruitment Consultant and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. It's a hard profile job can you do this.

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a simple interview, two round
First is Branch and second is face to HR.

I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why should you join in our company

Interview Preparation Tips

Interview preparation tips for other job seekers - I advice to all students that first of all don't be panic.
second thing is whene employer ask me this question i replied that i want to join your company beacause i want learning something new and get some hike on my salary

Interview questions from similar companies

I applied via Company Website and was interviewed in Mar 2018. There were 4 interview rounds.

Interview Preparation Tips

General Tips: I am mohd zaffer with three year computer diploma three year work experience in computer center lam interested for this bank job sir you gave me opportunity for this job
Skills: Computer Networking

I applied via Referral and was interviewed before Dec 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Intoduction Selling ability Fluency in English, Hindi and Telugu

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Prepare your introduction well and know what jabe you mwntioned in your resume.
HRs are very friendly so, just smile and deliver.
All The Best

I applied via Company Website and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Types of marketing
  • Ans. 

    Marketing can be broadly classified into four types: product, price, promotion, and place.

    • Product marketing focuses on promoting and selling a specific product or service.

    • Price marketing involves setting the right price for the product or service.

    • Promotion marketing involves advertising and promoting the product or service to the target audience.

    • Place marketing involves making the product or service available to the ta...

  • Answered by AI
  • Q2. Family background
  • Q3. Intro

Interview Preparation Tips

Interview preparation tips for other job seekers - believe in your self while giving an intrtview

I applied via Company Website and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. My job work experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience
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Jana Small Finance Bank Interview FAQs

How many rounds are there in Jana Small Finance Bank Customer Relationship Manager interview?
Jana Small Finance Bank interview process usually has 2-3 rounds. The most common rounds in the Jana Small Finance Bank interview process are HR, Resume Shortlist and Aptitude Test.
How to prepare for Jana Small Finance Bank Customer Relationship Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jana Small Finance Bank. The most common topics and skills that interviewers at Jana Small Finance Bank expect are Gold Loan, Banking, Customer Relationship, Sales and Cross Selling.
What are the top questions asked in Jana Small Finance Bank Customer Relationship Manager interview?

Some of the top questions asked at the Jana Small Finance Bank Customer Relationship Manager interview -

  1. What is About Projection & implemen...read more
  2. What is portfoli...read more
  3. What is PA...read more

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Jana Small Finance Bank Customer Relationship Manager Interview Process

based on 10 interviews

1 Interview rounds

  • HR Round
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Jana Small Finance Bank Customer Relationship Manager Salary
based on 118 salaries
₹1.3 L/yr - ₹3.9 L/yr
35% less than the average Customer Relationship Manager Salary in India
View more details

Jana Small Finance Bank Customer Relationship Manager Reviews and Ratings

based on 124 reviews

3.7/5

Rating in categories

3.5

Skill development

3.4

Work-life balance

3.4

Salary

3.4

Job security

3.2

Company culture

3.1

Promotions

3.3

Work satisfaction

Explore 124 Reviews and Ratings
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