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Suzuki Motorcycle Customer Relationship Manager Interview Questions and Answers
Suzuki Motorcycle Customer Relationship Manager Interview Experiences
1 interview found
I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.
(6 Questions)
- Q1. Basic questions- tell me about yourself.
- Q2. How you will tackle angry customers?
- Ans.
I will listen to their concerns, empathize with them, and offer a solution to their problem.
Listen actively to their complaints
Empathize with their situation
Offer a solution to their problem
Apologize for any inconvenience caused
Remain calm and professional
Follow up with the customer to ensure their satisfaction
- Q3. How u will tackle if customer is screaming and his vehicle is not ready?
- Ans.
I will remain calm and empathetic, apologize for the inconvenience, and offer a solution.
Listen actively to the customer's concerns and acknowledge their frustration.
Apologize for the inconvenience caused and assure them that their vehicle will be ready as soon as possible.
Offer a solution such as a loaner car or a discount on the service.
Follow up with the customer to ensure their satisfaction and address any further ...
- Q4. If customer is getting your calls again and again ,so he started shouting .what you will do?
- Q5. How soon you can join?
- Ans.
I can join within 2 weeks.
I am currently serving a notice period of 2 weeks.
I have completed all my pending projects and can start immediately.
I am flexible with the joining date and can adjust as per the company's requirement.
- Q6. Why you want to come in automobile sector.?
- Ans.
I am passionate about the automobile industry and its impact on people's lives.
Fascinated by the advancements in automotive technology
Enjoy working with people and helping them find the right vehicle
Thrilled by the fast-paced and dynamic nature of the industry
Believe in the importance of building strong customer relationships
Excited about contributing to the growth and success of automobile companies
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.
(2 Questions)
- Q1. Know about gd&t and application
- Q2. What is your responsibility to current organization
Interview Preparation Tips
Assistant Manager Interview Questions & Answers
Hyundai Motor India Limited
Anonymous
posted on 25 Nov 2021
I applied via Campus Placement and was interviewed before Nov 2020. There were 7 interview rounds.
Interview Questionnaire
1 Question
- Q1. Question include about automobile parts and principles in technical interview and situation based questions in HR interview
Interview Preparation Tips
1. Aptitude / verbal test
2. Group Discussion
3. PowerPoint presentation
4. Technical interview
5. HR interview
6. Stress management ( optional)
1. APTITUDE:
Questions will be generally from Amcat, which would be easy to crack. It is recommended to have a basic knowledge on all the formulas used to quickly solve the questions to keep up with time
2. GROUP DISCUSSION:
Initiate the discussion and give them the invigilators the opinion that you are confident and bold enough and you are good to go.
3. POWERPOINT PRESENTATION:
Explain about oneself in 4 slides. It should not include anything related to your academics. Include SWOT in your presentation.
4. TECHNICAL INTERVIEW:
a. Be strong with the basics of automobile parts and principles.
b. One should have good command over the areas of interest mentioned in the resume.
5. HR interview:
Again be honest and don't twist the words. Be confident and voice out your decision making skills when you are given a situation based question, which the HRs often do.
This would be enough for you to crack the interview.
In Simple words it would be challenging.
I applied via Recruitment Consulltant and was interviewed before Jun 2021. There were 2 interview rounds.
(1 Question)
- Q1. 1) About starter motor 2) Failures seen and analysis done in starter motor so far 3)One of the challenging tasks carried out 4)Circuit diagrams - Rectifier, starting circuit 5)Any new learning?
(1 Question)
- Q1. 1) Whereabouts 2) Ambition 3) Where do i see myself 5 years later 4) What i know about RE?
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Dec 2022. There were 3 interview rounds.
Objective question asked
Read thought
(2 Questions)
- Q1. One on one round interview Quality assurance Process details Product audit Spc
- Q2. Spc Ppap Fmea Ims QMS
Interview Preparation Tips
- Quality Assurance
Good culture
I applied via Campus Placement and was interviewed before Oct 2021. There were 3 interview rounds.
General Aptitude test , Reasoning
(2 Questions)
- Q1. Technical test with Mechanical background
- Q2. Projects done during academic
- Ans.
During my academic years, I completed several projects related to marketing and business management.
Developed a marketing plan for a local restaurant as part of a marketing course
Conducted a market research project on consumer behavior for a business management course
Created a business plan for a startup as part of an entrepreneurship course
Collaborated with a team to develop a social media strategy for a nonprofit org
Interview Preparation Tips
Revisit basic technical fundamentals
Selected
I appeared for an interview in Sep 2024, where I was asked the following questions.
- Q1. Costing formula
- Q2. What is strategic sourcing?
- Ans.
Strategic sourcing is a systematic approach to procurement that optimizes supplier selection and management for long-term value.
Focuses on long-term supplier relationships rather than short-term transactions.
Involves analyzing the total cost of ownership, not just purchase price. For example, considering shipping, storage, and maintenance costs.
Utilizes data analytics to assess supplier performance and market trends.
En...
- Q3. What is CSL and how can your prepare
- Q4. What is BOM & Routing verification
Selected
I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 2 interview rounds.
(3 Questions)
- Q1. About your self and background
- Q2. Last company work experience
- Q3. Technology in manufacturing
- Ans.
Technology in manufacturing has revolutionized the industry, improving efficiency and productivity.
Automation and robotics have reduced manual labor and increased production speed.
Computer-aided design (CAD) software allows for precise and efficient product design.
Internet of Things (IoT) enables real-time monitoring and optimization of manufacturing processes.
Artificial intelligence (AI) and machine learning enhance p...
Interview Preparation Tips
To be very clear about your thoughts and words .
(1 Question)
- Q1. Engine design and updated technology
I applied via Naukri.com and was interviewed before Jul 2021. There was 1 interview round.
(4 Questions)
- Q1. Introduce yourself from your education background to your current position
- Q2. Why you want to left this job?
- Q3. What is you weakness and strength
- Q4. Explain one of your project in detail
Interview Preparation Tips
Suzuki Motorcycle Interview FAQs
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