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IDFC FIRST Bank Customer Service Executive Interview Questions, Process, and Tips

Updated 11 Mar 2025

Top IDFC FIRST Bank Customer Service Executive Interview Questions and Answers

IDFC FIRST Bank Customer Service Executive Interview Experiences

15 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. What does kyc mean to you exactly
Round 2 - One-on-one 

(2 Questions)

  • Q1. Strength and weakness
  • Q2. Can you handle multi-tasking
  • Ans. 

    Yes, I am able to handle multi-tasking efficiently.

    • I have experience in managing multiple customer inquiries simultaneously

    • I am proficient in using CRM systems to track and prioritize tasks

    • I can effectively switch between different tasks without compromising quality

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self introduction and about family
  • Q2. Why you want to join IDFC First Bank
  • Q3. Strength and Weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Always trust yourself that you can crack any interview then you’ll get a confident to do it.

Customer Service Executive Interview Questions Asked at Other Companies

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asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Referral and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my background n related to the sales service

Interview Preparation Tips

Interview preparation tips for other job seekers - Always have confidence, try to talk in a very fluent English and cut to cut way of talking

I applied via Campus Placement and was interviewed in Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What were my long and short term goals?

Interview Preparation Tips

Interview preparation tips for other job seekers - The pannel mostly put on the questions based on latest education qualification. Also, one should be confident and honest enough if he/she doesn't know a particular answer.

IDFC FIRST Bank interview questions for designations

 Customer Service

 (1)

 Senior Customer Service Executive

 (2)

 Customer Service Manager

 (3)

 Customer Service Associate

 (2)

 Customer Service Representative

 (1)

 Customer Service Officer

 (1)

 Customer Service Executive and Teller

 (1)

 Customer Relationship Executive

 (1)

I applied via Referral and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. 1.Self introduction ?
  • Q2. 2. Qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go in interview always formal dress because 1st impression is the last impression. And 2nd your thinking always keep be positive.

IDFC FIRST Bank Interview FAQs

How many rounds are there in IDFC FIRST Bank Customer Service Executive interview?
IDFC FIRST Bank interview process usually has 1-2 rounds. The most common rounds in the IDFC FIRST Bank interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for IDFC FIRST Bank Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IDFC FIRST Bank. The most common topics and skills that interviewers at IDFC FIRST Bank expect are Customer Service, Customer Experience, Service Quality, Customer Satisfaction and Customer Complaints.
What are the top questions asked in IDFC FIRST Bank Customer Service Executive interview?

Some of the top questions asked at the IDFC FIRST Bank Customer Service Executive interview -

  1. What is your Expected C...read more
  2. What do you mean by v...read more
  3. Can you handle multi-task...read more
How long is the IDFC FIRST Bank Customer Service Executive interview process?

The duration of IDFC FIRST Bank Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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IDFC FIRST Bank Customer Service Executive Interview Process

based on 16 interviews

2 Interview rounds

  • One-on-one Round - 1
  • One-on-one Round - 2
View more
Join IDFC FIRST Bank Guided by ethics, powered by technology and a force for social good
IDFC FIRST Bank Customer Service Executive Salary
based on 307 salaries
₹1.5 L/yr - ₹6.4 L/yr
24% more than the average Customer Service Executive Salary in India
View more details

IDFC FIRST Bank Customer Service Executive Reviews and Ratings

based on 61 reviews

3.7/5

Rating in categories

3.2

Skill development

3.5

Work-life balance

3.9

Salary

4.0

Job security

3.3

Company culture

3.1

Promotions

3.2

Work satisfaction

Explore 61 Reviews and Ratings
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