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based on 11.4k Reviews

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IndusInd Bank Service Delivery Manager Interview Questions and Answers

Updated 25 Mar 2025

IndusInd Bank Service Delivery Manager Interview Experiences

15 interviews found

Service Delivery Manager Interview Questions & Answers

user image Anonymous

posted on 27 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Questions related to banking

Service Delivery Manager Interview Questions & Answers

user image KUMBHAR SWAPNIL RAMESH

posted on 25 Mar 2025

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
6-8 weeks
Result
Selected Selected

I appeared for an interview in Sep 2024, where I was asked the following questions.

  • Q1. Salary discussion
    • Add your answer
  • Q2. How many years experience
  • Ans. 

    I have over 8 years of experience in service delivery management across various industries, ensuring high-quality service and client satisfaction.

    • Managed a team of 15 in a tech company, improving service delivery efficiency by 30%.

    • Implemented ITIL best practices in a healthcare organization, resulting in a 25% reduction in incident resolution time.

    • Led a project for a financial services client that enhanced customer sup...

    • Answered by AI
    Add your answer

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Service Delivery Manager Interview Questions & Answers

user image G.NANDHINI

posted on 14 Mar 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Sep 2024, where I was asked the following questions.

  • Q1. Previous experience
    • Add your answer
  • Q2. Bussiness requirements
    • Add your answer

What people are saying about IndusInd Bank

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Service Delivery Manager Interview Questions & Answers

user image Anonymous

posted on 5 Dec 2023

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Background verification
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Length process and slow response

IndusInd Bank interview questions for designations

 Associate Service Delivery Manager

 (2)

 Senior Delivery Manager

 (2)

 Customer Service Manager

 (2)

 Area Service Manager

 (1)

 Service Relationship Manager

 (1)

 Customer Service Associate

 (3)

 Customer Service Executive

 (2)

 Junior Customer Service Executive

 (1)

Service Delivery Manager Interview Questions & Answers

user image Anonymous

posted on 17 Sep 2022

I applied via Campus Placement and was interviewed before Sep 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Basic Verbal Reasoning , Maths, Logical Reasoning

Round 3 - Group Discussion 

Grp of 10: Usual GD : Need to speak relevant points in good manner

Round 4 - One-on-one 

(4 Questions)

  • Q1. About Me, Experience, Academic Knowlege
    • Add your answer
  • Q2. About Banking Industry
    • Add your answer
  • Q3. About its Products & Services
    • Add your answer
  • Q4. About Job Role: KRAs
    • Add your answer

Interview Preparation Tips

Topics to prepare for IndusInd Bank Service Delivery Manager interview:
  • Retail Banking
  • Operations
  • Sales
Interview preparation tips for other job seekers - Be confident about what you have mentioned in your resume AND
Banking Industry, trends, about Job Role.

Service Delivery Manager Interview Questions & Answers

user image VAIBHAV BHOSALE

posted on 24 Jan 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Group Discussion 

Question asked by HR is Is Boss Always right or employe in private sector.

Round 3 - HR 

(4 Questions)

  • Q1. Tell me About Yourself ?
    • Add your answer
  • Q2. Why u want to work in this organisation?
    • Add your answer
  • Q3. What do you know about the role ?
    • Add your answer
  • Q4. What are the banks products?
  • Ans. 

    Bank products include savings accounts, checking accounts, loans, credit cards, and investment options.

    • Savings accounts: allow customers to save money and earn interest

    • Checking accounts: allow customers to deposit and withdraw money, pay bills, and make purchases

    • Loans: provide customers with funds to make large purchases or investments, such as a home or car

    • Credit cards: allow customers to make purchases and pay them o...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Sooth and Easy process. You can easily crack the interview just read about the company. YoY share market price and there competitors.

Service Delivery Manager Jobs at IndusInd Bank

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Service Delivery Manager Interview Questions & Answers

user image gul afsha

posted on 17 Jan 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jan 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Group Discussion 

Here the topic is whether internet is good or bad

Round 3 - HR 

(3 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Asked from my resume
    • Add your answer
  • Q3. What are the skills required for being a good banker
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Go through your resume

Service Delivery Manager Interview Questions & Answers

user image Anonymous

posted on 5 Sep 2022

I applied via Naukri.com and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Operation and sales regarding
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Operation process policies
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Joining process was to lengthy and lazy way.

Service Delivery Manager Interview Questions & Answers

user image Anonymous

posted on 10 Oct 2021

Interview Questionnaire 

1 Question

  • Q1. How will you apply your skills to manage operations as well as business development in banking?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a good and interactive experience while appearing for interview in IndusInd Bank. I gave the answers with confidence and never say no is the key to go ahead. Be patient and go for it. All the best...

Service Delivery Manager Interview Questions & Answers

user image Vasanth Kumar .E

posted on 24 May 2022

I applied via Campus Placement and was interviewed in Nov 2021. There were 2 interview rounds.

Round 1 - Group Discussion 

Easy discussion

Round 2 - HR 

(1 Question)

  • Q1. Ask about job and manage pressure
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Simple interview . Don't panic attend easily
More about working at IndusInd Bank

IndusInd Bank Interview FAQs

How many rounds are there in IndusInd Bank Service Delivery Manager interview?
IndusInd Bank interview process usually has 2-3 rounds. The most common rounds in the IndusInd Bank interview process are Group Discussion, Resume Shortlist and HR.
How to prepare for IndusInd Bank Service Delivery Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IndusInd Bank. The most common topics and skills that interviewers at IndusInd Bank expect are Service Delivery Management, IT Operations Management, Operations Management, Project Management and SLA Management.
What are the top questions asked in IndusInd Bank Service Delivery Manager interview?

Some of the top questions asked at the IndusInd Bank Service Delivery Manager interview -

  1. What are the banks produc...read more
  2. About Banking Indus...read more
  3. Operation process polic...read more

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IndusInd Bank Interviews By Designations

Interview Questions for Popular Designations

IndusInd Bank Service Delivery Manager Interview Process

based on 19 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more

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IndusInd Bank Service Delivery Manager Salary
based on 1.6k salaries
₹1.9 L/yr - ₹6.4 L/yr
72% less than the average Service Delivery Manager Salary in India
View more details

IndusInd Bank Service Delivery Manager Reviews and Ratings

based on 345 reviews

3.2/5

Rating in categories

3.1

Skill development

3.0

Work-life balance

3.1

Salary

3.2

Job security

2.9

Company culture

3.0

Promotions

2.8

Work satisfaction

Explore 345 Reviews and Ratings
Service Delivery Manager Jobs at IndusInd Bank
Service Delivery Manager

Sonipat

5-7 Yrs

Not Disclosed

Service Delivery Manager

Bangalore / Bengaluru

5-7 Yrs

Not Disclosed

Service Delivery Manager

Nawanshahr

5-7 Yrs

Not Disclosed

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