IDFC FIRST Bank Customer Service Representative Reviews

Likes

Nothing is there to like about this bank

Dislikes

Starting from the HR till the Unit heads everyone is only driving unethical sales and lest to think about the employees. Tremendous pressure for sales. Very rude and unprofessional behavior executed by the management.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

They are good pay master, incentives are great.

Dislikes

No culture No long term vision No Learning.. Though you'll learn to handle pressure.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

The best part about working at IDFC FIRST Bank is the opportunities for growth! The leadership team is focused on employee development and provides ample training sessions for all departments.

Dislikes

Sometimes, it can get hectic but that is the nature of sales job

Likes

Working as a Customer Service Executive at IDFC First Bank has been a positive experience for me. What stands out is the team atmosphere, everyone’s willing to help out when needed, which makes things smoother.

Dislikes

No real complaints so far, it’s been a good place to grow

Likes

IDFC First Bank has a balanced approach to work. I appreciate the flexibility offered, which makes it easier to maintain a healthy work-life balance. The leadership team is approachable, and I feel my contributions are valued.

Dislikes

Since there is often two way feedback approach, everything is addressed and there are no dislikes

Likes

Best part is your are onroll employee from day one and they give you bonus on completion of 1 year. Approx 1.2 Lakh

Dislikes

High pressure job and insurance is asking every month

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Pathetic Work culture. As seniors are a liability on the company. They don't know how to treat employees and especially Management Trainees . Seniors don't even know how to talk in English and maintain corporate culture as well as don't know even how to run the laptop and basic things and not even help the subordinates due to which they micromanage the subordinates .

Dislikes

Nothing except salary

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good incentive slab Good salary slab Good in technology.

Dislikes

Hectic work schedule No week offs Excessive sales pressure. No work life balance .

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Good work life balance and learning. Really a great place to work:) Hybrid working allowed and also permanent remote work for certain roles is currently allowed.

Dislikes

Appraisals are average, can do better.

Work Details

Work policy: 3 days/week from office

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

In sales work life balance is not present. Even in other products as well company culture is average, very aggressive for customer service to give results which is making employees feel frustrated due to work load and unable to manage work life balance. Too frequent changes in organisation is also affecting employees growth working hard from many years.

Dislikes

Work life balance Growth Too frequent changes in organisation regarding product policy and hierarchy

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

Na

Dislikes

There is no work life balance , lack of guidance, no learning curve, you have wait post shift hours daily!!! login hrs are more than 12 hrs also your weekoff will get cancelled at any moment and they ask to manage weekoff later it means yiu are working continuously 7 days with no work off!!

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Employees with less skills and work experience getting better growth opportunities and awards and rewards only due to best relations with seniors.

Dislikes

No clarity of job profile, work profile changes as per management decisions opposite of defined KRA. Senior Employees are disregarded and often looked down at and have to report to junior employees with less skills, work experience. Not at all Ethical & Professional place to work with.

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Likes

Bank is good, Bank policies are also good. but bank has not hired ethical people.

Dislikes

The worst people I ever met. Due to sales pressure they ll ask to sell everything. They ll even eat your job and every single day your manager ll ask you to leave the Organization (as if it belongs to his dad) else sell insurance or even fool people but sell. even fool your family members, your family must be earning so sell them anything but sell, sell, sell or else tomorrow no need to come to office, resign and go....Read More

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

There are many benefits that you get after joining the Idfc first bank 1. You get a family mediclaim. 2. You get bonus as you complete 1 year. 3. You get Travel Expense. 4. You get reimbursement of you monthly phone bill

Dislikes

Company's Culture is not good, So before joining the retail banking in Idfc First bank think twice .

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Only their salary structure is good.

Dislikes

I resigned from this job because there was too much of favoritism specially in their Lower Parel branch. There is this person name Ajeetkumar Pandey (Branch Relationship Manager) who was previously Banker Authoriser is worst. 10 to 12 tellers/ cashier have resigned because of him. He is very smart in terms of office politics. And ifpeople try to complain to the HR then he fulfills the branch's target so HR won't blame or question him. Worst HR and management....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

There is nothing good here. If you don't trust my words then try it yourself for just 1 month.

Dislikes

The work culture here is not good at all. Don't even think about promotion here because they will never let you grow further. harass the customer so badly. They don't have anything in the name of data There is nothing to learn here No matter how long you stay, you will remain depressed

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.