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Accenture Customer Service Representative Interview Questions and Answers

Updated 11 Sep 2024

Accenture Customer Service Representative Interview Experiences

3 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Personal details
  • Q2. Professional experience

I applied via LinkedIn and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About myself
  • Q2. Some question elated to my education field
  • Q3. Some questions about accenture

Interview Preparation Tips

Interview preparation tips for other job seekers - I am little bit shy. I am fresher so I am a little nervous, bt it's ok.

Customer Service Representative Interview Questions Asked at Other Companies

Q1. 4) What is the difference between BPO and KPO?
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Q3. What would you consider when describing something technical to a ... read more
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Q4. Explain how the features of technique is advancing?
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Q5. What are the techniques that we use during technical study?

Customer Service Representative | Workforce Management Executive interview

user image Jobonymous

posted on 16 Nov 2021

Customer Service Representative Jobs at Accenture

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Interview questions from similar companies

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - Assignment 

Essay on any topic like technology etc

Round 2 - Assignment 

Essay on any topic with atleast 250 words

Round 3 - HR 

(1 Question)

  • Q1. Know about organisation
Round 4 - HR 

(1 Question)

  • Q1. Some basic questions
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Useless, senseless & waste of time
  • Q2. Big waste of time even after a great interview
Round 2 - Assignment 

Cleared with ace, got great feedback from everyone

Interview Preparation Tips

Interview preparation tips for other job seekers - Never be dependent on shit firm like TCS, really had a great respect from them but after going through the interview process and listening to feedbacks from people within the organisation. Its nothing but a shit firm consuming people's blood at cheap salary. Nothing but bringing more insult to TATA.

Their HR may normal call you instead of Microsoft meet for final /Opps round instead of Manager without even keeping your resume handy they call you for interview, then reject without reason.

Really wish I would've recorded the conversation.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to be a call center agent
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. Why do you want to join wipro?
  • Q3. What do you know about customer service representatives?
  • Ans. 

    Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.

    • Customer service representatives are responsible for addressing customer inquiries and resolving issues.

    • They often work in call centers, retail stores, or online platforms.

    • Good communication skills, patience, and problem-solving abilities are essential for this role.

    • Examples of ta...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent and clearly Pronounciate your words.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service representative with a passion for helping others and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

    • Proven track record of exceeding customer satisfaction goals

    • Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...

  • Answered by AI
  • Q2. Question about career gaps
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. My introduction
  • Q2. Some other questions
  • Q3. About my family
  • Q4. About some adventure
  • Q5. About my favorite trip

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be confident
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

It's was very good and test.i was qualified in January that its

Round 3 - Technical 

(2 Questions)

  • Q1. How can you run python in your pc .
  • Ans. 

    Python can be run on a PC by installing Python software and running it through the command prompt or an IDE.

    • Download and install Python software from the official website

    • Open the command prompt or an IDE like PyCharm

    • Type 'python' in the command prompt or run a Python script in the IDE

    • Ensure that the correct version of Python is installed and added to the PATH environment variable

  • Answered by AI
  • Q2. How can you run c language at your pc
  • Ans. 

    To run C language on your PC, you need to install a C compiler and IDE.

    • Download and install a C compiler like GCC or Clang

    • Choose an IDE like Code::Blocks or Visual Studio Code

    • Write your C code in the IDE and compile it using the compiler

    • Execute the compiled program in the command prompt or terminal

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Go and crack interview..in case you do not confident of yourself then go to home .

Skills evaluated in this interview

Accenture Interview FAQs

How many rounds are there in Accenture Customer Service Representative interview?
Accenture interview process usually has 1 rounds. The most common rounds in the Accenture interview process are HR.
How to prepare for Accenture Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Accenture. The most common topics and skills that interviewers at Accenture expect are Customer Service, Troubleshooting, Technical Support, SME and Administrative Support.
What are the top questions asked in Accenture Customer Service Representative interview?

Some of the top questions asked at the Accenture Customer Service Representative interview -

  1. Some question elated to my education fi...read more
  2. Some questions about accent...read more

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Accenture Customer Service Representative Interview Process

based on 5 interviews

Interview experience

3.6
  
Good
View more
Accenture Customer Service Representative Salary
based on 280 salaries
₹1.8 L/yr - ₹7 L/yr
52% more than the average Customer Service Representative Salary in India
View more details

Accenture Customer Service Representative Reviews and Ratings

based on 36 reviews

3.3/5

Rating in categories

3.1

Skill development

2.6

Work-life balance

3.5

Salary

2.6

Job security

2.8

Company culture

2.5

Promotions

3.0

Work satisfaction

Explore 36 Reviews and Ratings
IT Customer Service Representative

Bangalore / Bengaluru

5-10 Yrs

Not Disclosed

IT Customer Service Representative

Gurgaon / Gurugram

3-8 Yrs

Not Disclosed

IT Customer Service Representative

Bangalore / Bengaluru

3-5 Yrs

₹ 3-7 LPA

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