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Accenture Customer Service Representative Interview Questions and Answers
Accenture Customer Service Representative Interview Experiences
3 interviews found
(2 Questions)
- Q1. Personal details
- Q2. Professional experience
Selected
I appeared for an interview before Feb 2024.
(2 Questions)
- Q1. Self information
- Q2. Sales pitch check
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Aug 2021. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. About myself
- Q2. Some question elated to my education field
- Q3. Some questions about accenture
Interview Preparation Tips
What people are saying about Accenture
Customer Service Representative Jobs at Accenture
Interview questions from similar companies
I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Why do you want to join wipro?
- Ans.
I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.
Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.
I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.
I believe ...
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 21 May 2021
Interview Questionnaire
10 Questions
- Q1. 1) Self introduction
- Q2. 2) What are the differences between hard work and smart work?
- Q3. 3) Why you want to join BPO?
- Q4. 4) What is the difference between BPO and KPO?
- Ans.
BPO stands for Business Process Outsourcing, while KPO stands for Knowledge Process Outsourcing.
BPO involves outsourcing non-core business processes, such as customer support or data entry.
KPO involves outsourcing knowledge-based processes, such as research, analysis, or consulting.
BPO focuses on operational efficiency and cost reduction, while KPO focuses on value creation and knowledge-intensive tasks.
BPO typically r...
- Q5. 5) What you know about your native place, city and state.
- Q6. 6) What you understand about BPO?
- Ans.
BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.
BPO is the practice of outsourcing non-core business functions to external vendors
It helps companies focus on their core competencies and reduce costs
Common BPO services include customer support, technical support, data entry, and back-office operations
BPO can be onshore, nearshore, or offs...
- Q7. 7) Asked 5 or 6 points on current topics like Swatchh bharat abhiyan or covid situation, etc
- Q8. 8) Do you have any job experience? If yes they will asked you in detail about the same. If you are from different fields they will definitely asked you why you want to change your profile?
- Q9. 9) What you want to do in next 5 years or what are your career objectives??
- Q10. 10) The most important day of your life
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
HCLTech
Anonymous
posted on 20 Feb 2022
I applied via Walk-in and was interviewed in Aug 2021. There were 2 interview rounds.
(2 Questions)
- Q1. What are your salary expectations?
- Q2. Tell me about yourself.
(3 Questions)
- Q1. What do you know about hcl
- Ans.
HCL Technologies is a multinational IT services company headquartered in India.
Founded in 1976
Offers services in areas such as digital transformation, cybersecurity, cloud computing, and more
Has a presence in over 50 countries
Employs over 150,000 people worldwide
Clients include Fortune 500 companies in various industries
- Q2. Tell me your daily routine
- Q3. What are your strengths
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 17 Sep 2022
I applied via Internshala and was interviewed in Mar 2022. There was 1 interview round.
(2 Questions)
- Q1. About yourself Why do you think you are fit for this role
- Q2. What qualities do you have Your strength and weaknesses
Interview Preparation Tips
I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.
(1 Question)
- Q1. General questions like what was your role in the previous company.
(1 Question)
- Q1. Will you be able to manage night shift?
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.
It was 45 min apptitude test it was not a difficult test.
(2 Questions)
- Q1. Tell me something about yourself
- Q2. Tell me something about your self
Interview Preparation Tips
- About wipro
Customer Service Representative Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 23 Nov 2023
Selected
I applied via Walk-in and was interviewed before Nov 2022. There were 3 interview rounds.
(1 Question)
- Q1. Introduction Why do you want to join us How much expensive do you have
- Ans.
I want to join your company because of its excellent reputation and commitment to customer satisfaction.
I am impressed by the positive reviews and feedback from customers about your company's customer service.
I believe in the importance of providing exceptional customer service and your company aligns with my values.
I am excited about the opportunity to contribute to a team that prioritizes customer satisfaction.
Your c...
(1 Question)
- Q1. Introduce yourself Work profile What do you know about loans
- Ans.
I am a Customer Service Representative with knowledge in loans.
I have experience working as a Customer Service Representative, assisting customers with their loan inquiries and applications.
I am familiar with different types of loans such as personal loans, home loans, and car loans.
I understand the loan application process, including the required documentation and eligibility criteria.
I am knowledgeable about interest...
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Accenture Customer Service Representative Interview Process
based on 6 interviews
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Accenture Customer Service Representative Reviews and Ratings
based on 37 reviews
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