7 Accenture Customer Service Representative Interview Questions & Answers | Complete Prep Guide 2025

Accenture Customer Service Representative Interview Experiences

3 interviews found

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 17 Feb 2025

Interview experience

Bad

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I appeared for an interview before Feb 2024.

Round 1 - One-on-one

(2 Questions)

Q1. Self information

Add your answer

Q2. Sales pitch check

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Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join. A worst company to work with.

Sun Pharmaceutical Industries

Join us and thrive in a company culture that inspires and empowers.

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 11 Sep 2024

Interview experience

Average

Difficulty level

Process Duration

Result

Customer Service Representative Interview Questions & Answers

Anonymous

posted on 2 Sep 2021

I applied via LinkedIn and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire

3 Questions

Q1. About myself

Add your answer

Q2. Some question elated to my education field

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Q3. Some questions about accenture

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Interview Preparation Tips

Interview preparation tips for other job seekers - I am little bit shy. I am fresher so I am a little nervous, bt it's ok.

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kyubi

works at

Genpact

Offer Letter Accenture

Hi Folks, I'm Currently working as an MT in Genpact having 5.88 LPA fixed + 10% annual performance bonus in noida recently got an offer letter Accenture Gurgaon they are offering 8.70 LPA Fixed + 21% Variable on CL 11.2 is it worth joining accentur... read more

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Customer Service Representative Jobs at Accenture

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Apigee-IT Customer Service Representative

Bangalore / Bengaluru

1-4 Yrs

₹ 2.3-5 LPA

Customer Service Representative

Pune

5-10 Yrs

Not Disclosed

Customer Service Representative

Pune

5-10 Yrs

Not Disclosed

Customer Service Representative

Pune

5-10 Yrs

Not Disclosed

IT Customer Service Representative

Pune

2-4 Yrs

Not Disclosed

IT Customer Service Representative

Pune

3-8 Yrs

Not Disclosed

Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Wipro

Anonymous

posted on 29 Nov 2021

I applied via Recruitment Consultant and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Why do you want to join wipro?

Ans.

I want to join Wipro because of its reputation for excellent customer service and its commitment to employee growth and development.

Wipro has a strong reputation for providing excellent customer service, which aligns with my passion for helping others.
I am impressed by Wipro's commitment to employee growth and development, as evidenced by their extensive training programs and career advancement opportunities.
I believe ...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and believe in yourself.

Customer Service Representative Interview Questions & Answers

HCLTech

Anonymous

posted on 20 Feb 2022

I applied via Walk-in and was interviewed in Aug 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep kalm and think before you speak 🙊

Customer Service Representative Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 17 Sep 2022

I applied via Internshala and was interviewed in Mar 2022. There was 1 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Maintain your body language and have a good communication skills and speak without any nervousness.

Customer Service Representative Interview Questions & Answers

HCLTech

Anonymous

posted on 9 Apr 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

2-4 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - You boldly attent the interview. There are more vacant in the hcl

Customer Service Representative Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 21 May 2021

Interview Questionnaire

10 Questions

Q1. 1) Self introduction

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Q2. 2) What are the differences between hard work and smart work?

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Q3. 3) Why you want to join BPO?

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Q4. 4) What is the difference between BPO and KPO?

Ans.

BPO stands for Business Process Outsourcing, while KPO stands for Knowledge Process Outsourcing.

BPO involves outsourcing non-core business processes, such as customer support or data entry.
KPO involves outsourcing knowledge-based processes, such as research, analysis, or consulting.
BPO focuses on operational efficiency and cost reduction, while KPO focuses on value creation and knowledge-intensive tasks.
BPO typically r...

Answered by AI

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Q5. 5) What you know about your native place, city and state.

Add your answer

Q6. 6) What you understand about BPO?

Ans.

BPO stands for Business Process Outsourcing. It involves contracting specific business processes to a third-party service provider.

BPO is the practice of outsourcing non-core business functions to external vendors
It helps companies focus on their core competencies and reduce costs
Common BPO services include customer support, technical support, data entry, and back-office operations
BPO can be onshore, nearshore, or offs...

Answered by AI

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Q7. 7) Asked 5 or 6 points on current topics like Swatchh bharat abhiyan or covid situation, etc

Add your answer

Q8. 8) Do you have any job experience? If yes they will asked you in detail about the same. If you are from different fields they will definitely asked you why you want to change your profile?

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Q9. 9) What you want to do in next 5 years or what are your career objectives??

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Q10. 10) The most important day of your life

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Interview Preparation Tips

Interview preparation tips for other job seekers - Guys the most important thing to be positive and be confidence at the time of interview. Before interview make sure you know about the company and about the position for which you are giving interview. This was my first interview and I have selected for the same..... I want to thank Naukri.Com for this....Guys the most important thing is that I haven't wait for selection of my Resume I just go to the top MNCs job pages and noted down the HR or Recruitment person number then I started contacting those persons one on one, everyone has not responded me but trust me I am working in Tech Mahindra just implementing the same as I have mentioned...this is all I wanted to share but a heartily thanks to Naukri.Com this is the platform where I found the top MNCs HR or Recruiters number.... Thank you..

Customer Service Representative Interview Questions & Answers

HCLTech

Yashi Srivastava

posted on 21 Sep 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.

Customer Service Representative Interview Questions & Answers

HCLTech

Anonymous

posted on 9 Oct 2023

Interview experience

Poor

Difficulty level

Hard

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 4 interview rounds.

Interview Preparation Tips

Topics to prepare for HCLTech Customer Service Representative interview:

English communication
Written Communication
Spoke English
Typing Speed

Interview preparation tips for other job seekers - Before attending the interview know about the position and prepare yourself and be confident in anything you say in the interview and needs to wait till evening if they tell the interview will start at 10 am my interview was finished at 8.30 at night

Accenture Interview FAQs

How many rounds are there in Accenture Customer Service Representative interview?

Accenture interview process usually has 1 rounds. The most common rounds in the Accenture interview process are HR.

How to prepare for Accenture Customer Service Representative interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Accenture. The most common topics and skills that interviewers at Accenture expect are Customer Service, Troubleshooting, Technical Support, SME and Administrative Support.

What are the top questions asked in Accenture Customer Service Representative interview?

Some of the top questions asked at the Accenture Customer Service Representative interview -

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Accenture Customer Service Representative Salary

based on 283 salaries

₹1.9 L/yr - ₹7 L/yr

50% more than the average Customer Service Representative Salary in India

View more details

Customer Service Representative Jobs at Accenture

Apigee-IT Customer Service Representative

Bangalore / Bengaluru

1-4 Yrs

₹ 2.3-5 LPA

Customer Service Representative

Pune

5-10 Yrs

Not Disclosed

Customer Service Representative

Pune

5-10 Yrs

Not Disclosed

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