Mphasis Customer Service Representative Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...read more
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Q2. Question about career gaps
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Q1. Written test the topic will be given by the hr
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Q2. Tell me about your self
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Q1. Tell me about your self
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Q2. Explain me about the topic that was written by you
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Q1. Manager round he will again ask about your self, about the job, communication skills
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Q2. They will check you communication skill in English for non voice process also
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Q1. Self Introduction
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Q2. About Experience
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Q1. Self Introduction
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Q2. About Experience
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Q3. Weakness and Strength
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Typing Test and a mock chat

Q1. What's the difference between empathy and sympathy?
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Q1. Tell me about yourself.
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Q2. What's the difference between empathy and sympathy?
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It was easy and the host made us feel really comfortable
They just checked whether we are trying to speak or not

Q1. They asked about ourselves and discussed about salary pacakge and job description and asked basic question thats it
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Q1. This is general intr round where they goes through your resume. and evaluate your communication regarding English. If they find your suitable candidate for the role then they let you in other rounds
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Where they will conduct typing test as you have to work as customer representative, need to type 35+ wpm is must

Q1. Why did choose this job
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Q1. If you die today, What would be your regret?
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Q2. If you resign, what would be the reason for it.
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Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes being friendly, attentive, and responsive to customer needs.

• Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.
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