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Hexaware Technologies Customer Service Representative Interview Questions and Answers

Updated 10 Nov 2023

Hexaware Technologies Customer Service Representative Interview Experiences

1 interview found

Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 9 Oct 2023

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Written test the topic will be given by the hr
    • Add your answer
  • Q2. Tell me about your self
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Explain me about the topic that was written by you
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Manager round he will again ask about your self, about the job, communication skills
    • Add your answer
  • Q2. They will check you communication skill in English for non voice process also
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepare about your self first every HR or manager will ask this question where ever you go for a interview

Customer Service Representative Jobs at Hexaware Technologies

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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 21 Aug 2024

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about urself
  • Ans. 

    I am a dedicated and empathetic customer service representative with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I excel at problem-solving and conflict resolution

    • I am a great communicator and enjoy working in a team environment

    • Answered by AI
    Add your answer
  • Q2. Tell me about ur college days
  • Ans. 

    My college days were filled with new experiences, friendships, and academic challenges.

    • Studied hard to maintain good grades

    • Participated in extracurricular activities like debate club and volunteering

    • Made lifelong friends through dorm life and group projects

    • Balanced social life with academic responsibilities

    • Answered by AI
    Add your answer

Customer Service Representative Interview Questions & Answers

FIS user image Anonymous

posted on 5 Aug 2022

I applied via Approached by Company and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General questions like address and intro
    • Add your answer
Round 3 - Aptitude Test 

An online test is taken for checking your vocabulary and typing

Interview Preparation Tips

Interview preparation tips for other job seekers - The main thing is how you answer the interview question. One should be fluent in English and should give an appropriate answer to the question. Question must be about job and depends on job profile. Again, if you do have some experience please make sure to tell it while you are giving your intro.

Customer Service Representative Interview Questions & Answers

IGT Solutions user image Anonymous

posted on 22 Dec 2022

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Why you want to work in our company
    • Add your answer
  • Q2. Tell me about your self
    • Add your answer
  • Q3. Are comfortable for relocation
  • Ans. 

    Yes, I am comfortable with relocation.

    • I am open to new experiences and challenges.

    • I have relocated before for work and adapted well to new environments.

    • I am willing to relocate for the right opportunity.

    • I understand that relocation may be necessary for career growth and development.

    • Answered by AI
    Add your answer
  • Q4. What do you know about our company
    • Add your answer
  • Q5. What is called self motivated
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best and do your best believe in yourself be confident and punctual

Senior Customer Service Representative Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 27 Oct 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. About Experience
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. About Experience
    • Add your answer
  • Q3. Weakness and Strength
    • Add your answer
Round 3 - Assignment 

Typing Test and a mock chat

Customer Service Representative Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 8 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. What's the difference between empathy and sympathy?
    • Add your answer
Round 2 - Behavioral 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What's the difference between empathy and sympathy?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus and reassurance and you'll get it.

Customer Service Representative Interview Questions & Answers

FIS user image Anonymous

posted on 5 Aug 2022

I applied via Approached by Company and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General questions like address and intro
    • Add your answer
Round 3 - Aptitude Test 

An online test is taken for checking your vocabulary and typing

Interview Preparation Tips

Interview preparation tips for other job seekers - The main thing is how you answer the interview question. One should be fluent in English and should give an appropriate answer to the question. Question must be about job and depends on job profile. Again, if you do have some experience please make sure to tell it while you are giving your intro.

Customer Support Representative Interview Questions & Answers

IGT Solutions user image Ankita Kanathe

posted on 16 Feb 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide information about yourself and your job experience?
    • Add your answer

Senior Customer Service Representative Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 19 Sep 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. This is general intr round where they goes through your resume. and evaluate your communication regarding English. If they find your suitable candidate for the role then they let you in other rounds
    • Add your answer
Round 3 - Assignment 

Where they will conduct typing test as you have to work as customer representative, need to type 35+ wpm is must

Round 4 - One-on-one 

(1 Question)

  • Q1. Why did choose this job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Preparation is must before going to interview you need to have good typing speed and good in English grammar

Customer Service Representative Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 7 Sep 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. If you die today, What would be your regret?
    • Add your answer
  • Q2. If you resign, what would be the reason for it.
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. What is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It includes being friendly, attentive, and responsive to customer needs.

    • Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and Honest
More about working at Hexaware Technologies

Hexaware Technologies Interview FAQs

How many rounds are there in Hexaware Technologies Customer Service Representative interview?
Hexaware Technologies interview process usually has 4 rounds. The most common rounds in the Hexaware Technologies interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Hexaware Technologies Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Hexaware Technologies. The most common topics and skills that interviewers at Hexaware Technologies expect are Customer Service, Customer Handling, Inbound Process, inbound voice process and voice process.
What are the top questions asked in Hexaware Technologies Customer Service Representative interview?

Some of the top questions asked at the Hexaware Technologies Customer Service Representative interview -

  1. They will check you communication skill in English for non voice process a...read more
  2. Written test the topic will be given by the...read more

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Hexaware Technologies Customer Service Representative Interview Process

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Hexaware Technologies Customer Service Representative Salary
based on 32 salaries
₹1.8 L/yr - ₹4 L/yr
11% less than the average Customer Service Representative Salary in India
View more details

Hexaware Technologies Customer Service Representative Reviews and Ratings

based on 6 reviews

2.8/5

Rating in categories

2.4

Skill development

2.8

Work-life balance

2.7

Salary

1.8

Job security

2.2

Company culture

1.9

Promotions

2.2

Work satisfaction

Explore 6 Reviews and Ratings
Customer Service Representative Jobs at Hexaware Technologies
Opening Customer Services Representative

Navi Mumbai,

Thane

+1

1-2 Yrs

₹ 1.25-2.75 LPA

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