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based on 6.3k Reviews

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Optum Global Solutions Senior Customer Service Representative Interview Questions and Answers

Updated 27 Oct 2024

Optum Global Solutions Senior Customer Service Representative Interview Experiences

2 interviews found

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 27 Oct 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. About Experience
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. About Experience
    • Add your answer
  • Q3. Weakness and Strength
    • Add your answer
Round 3 - Assignment 

Typing Test and a mock chat

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 19 Sep 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Walk-in and was interviewed in Aug 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. This is general intr round where they goes through your resume. and evaluate your communication regarding English. If they find your suitable candidate for the role then they let you in other rounds
    • Add your answer
Round 3 - Assignment 

Where they will conduct typing test as you have to work as customer representative, need to type 35+ wpm is must

Round 4 - One-on-one 

(1 Question)

  • Q1. Why did choose this job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Preparation is must before going to interview you need to have good typing speed and good in English grammar

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Q4. Handle a call of customer acting as a bank representative
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Q5. What is the definition of customer service?
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Senior Customer Service Representative Jobs at Optum Global Solutions

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Interview questions from similar companies

Senior Associate Interview Questions & Answers

Cognizant user image Anonymous

posted on 19 Feb 2021

I applied via Recruitment Consultant and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Questions were asked from my technology and regarding my current project like how we implemented the jobs, what is the approach we are following
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is wonderful experience. The interviewer is very cool, given enough time to express myself.

Senior Associate Interview Questions & Answers

Cognizant user image Anonymous

posted on 25 Jan 2021

I applied via Naukri.com and was interviewed in Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I was asked questions related to linux and ansible
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on what u r telling ,don't guess during interview, if u don't know anything then tell me that u have not worked kn that

Senior Associate Interview Questions & Answers

Capgemini user image Anonymous

posted on 28 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Previous work related queries
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepares office and sap

Senior Associate Interview Questions & Answers

Cognizant user image

posted on 10 Oct 2021

I applied via Campus Placement and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare for general questions about yourself, IT industry, digital transformation

Senior Associate Interview Questions & Answers

LTIMindtree user image Anonymous

posted on 22 May 2020

I applied via Company Website and was interviewed in Nov 2019. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Self Introduction and Technical Knowledge about my work.
    • Add your answer
  • Q2. Situation Handling ability and Inter communication skills
    • Add your answer
  • Q3. Software skills and inter personal skills
    • Add your answer
  • Q4. Other aptitudes about the working environment
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your appearance and gather fullest knowledge into your working area.listen to all get useful advice but make decision on yoir own.

Senior Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 7 Aug 2020

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself
    • View 24 more answers
  • Q2. Rolls and responsibilities your previous company
  • Ans. 

    Managed client relationships, led project teams, and developed strategic plans.

    • Managed client relationships to ensure satisfaction and retention

    • Led project teams to successful completion within budget and timeline

    • Developed strategic plans to drive business growth and achieve goals

    • Answered by AI
    View 7 more answers
  • Q3. Why your leaving the old Organisation
    • View 5 more answers
  • Q4. How much ctc yours expecting
  • Ans. 

    I am expecting a competitive salary based on my experience, skills, and the market standards.

    • I am looking for a salary that reflects my years of experience and expertise in the field.

    • I have researched the market rates for Senior Associates in similar roles and industries.

    • I am open to negotiation based on the overall compensation package offered by the company.

    • I am looking for a salary that aligns with my career goals a...

    • Answered by AI
    View 2 more answers

Senior Associate Interview Questions & Answers

Cognizant user image Anonymous

posted on 12 Aug 2021

I applied via Campus Placement and was interviewed before Aug 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical question in C#, OOPS, STLC concepts
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be composed and prepare for the role you are going to be interviewed. Make sure to answer relevantly . If you don't know the answer to some questions it is okay.

Senior Associate Interview Questions & Answers

Cognizant user image Anonymous

posted on 9 Jun 2022

I applied via Walk-in and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

1 hour , RS Agarwal aptitude book each topic sample problem solving would be enough

Round 2 - One-on-one 

(1 Question)

  • Q1. For fresher: Proficient in any one programming language and prepare basic interview programs over internet. prepare around 50 programs where you should be able to modify code as per the request
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Why you want to join CTS
    • Add your answer

Interview Preparation Tips

Topics to prepare for Cognizant Senior Associate interview:
  • aptitude
  • 50 Basic interview programme of
Interview preparation tips for other job seekers - As a fresher basic interview preperation and good communication would easily bring you inside CTS
More about working at Optum Global Solutions

Optum Global Solutions Interview FAQs

How many rounds are there in Optum Global Solutions Senior Customer Service Representative interview?
Optum Global Solutions interview process usually has 3-4 rounds. The most common rounds in the Optum Global Solutions interview process are One-on-one Round, Assignment and Resume Shortlist.
How to prepare for Optum Global Solutions Senior Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Optum Global Solutions. The most common topics and skills that interviewers at Optum Global Solutions expect are Career Development, Customer Service, Employee Engagement, Employee Relations and Performance Management.

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Optum Global Solutions Interviews By Designations

Interview Questions for Popular Designations

Optum Global Solutions Senior Customer Service Representative Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

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Optum Global Solutions Senior Customer Service Representative Salary
based on 42 salaries
₹3 L/yr - ₹4.2 L/yr
At par with the average Senior Customer Service Representative Salary in India
View more details

Optum Global Solutions Senior Customer Service Representative Reviews and Ratings

based on 6 reviews

4.2/5

Rating in categories

4.1

Skill development

4.4

Work-life balance

3.5

Salary

4.7

Job security

4.7

Company culture

3.1

Promotions

4.4

Work satisfaction

Explore 6 Reviews and Ratings
Senior Customer Service Representative Jobs at Optum Global Solutions
Senior Customer Service Representative

Hyderabad / Secunderabad

1-3 Yrs

Not Disclosed

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