Kantipur Management | BPO and HR Outsourcing Company in Nepal Senior Customer Service Representative Interview Questions and Answers

Q1. Self introduction
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Q2. Self introduction with manager
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Q1. Tell us something about yourself
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Q1. Will give anyone topic to speak
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Q1. Where do you expect to see yourself here at the company in the next 5 years
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Q2. How can you help the company grow
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It was quite easy and fast

Nerve wracking because it was a group interview and you must answer without being pressured

Q1. What is the reason you will leave the company?
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Q2. The reason that will make me leave on this company is to pursue my dream which is to be in IT industry, ever since I was a child I dreamed to build or to program machine or computer that can be beneficial ...read more
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Q1. Troubleshooting process
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Q2. Why should we hire you
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Q1. Tell me about yourself
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Q2. Why do you want to work with Intouch CX
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Q3. What do you know about Intouch Cx
Ans. 
Intouch Cx is a customer experience management platform that helps businesses gather and analyze customer feedback.
• Intouch Cx helps businesses collect feedback through various channels such as surveys, social media, and email.

• The platform provides analytics and reporting tools to help businesses understand customer sentiment and make data-driven decisions.

• Intouch Cx offers features like sentiment analysis, customer jou...read more
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Q4. Do you have accessible wifi?
Ans. 
Yes, we have accessible wifi for all customers.
• We provide free wifi access to all customers.

• Customers can easily connect to our wifi network without any hassle.

• Our wifi network is secure and reliable for customer use.
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Q5. Are you able to setup a desk?
Ans. 
Yes, I am able to setup a desk efficiently and effectively.
• I have experience setting up desks in previous roles.

• I am familiar with assembling furniture and following instructions.

• I am organized and detail-oriented, ensuring the desk is setup correctly.

• I can lift and move furniture as needed to setup the desk.

• I am comfortable using tools such as screwdrivers and wrenches for assembly.
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Q1. They'll basically check ur vocabulary and grammar
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Q2. Introduce yourself & childhood memories
Ans. 
I am a dedicated Senior Customer Service Representative with a passion for helping customers. My childhood memories include playing outside with friends and family vacations.
• Grew up in a close-knit family

• Enjoyed playing outside with friends

• Fond memories of family vacations

• Developed strong communication skills from interacting with others
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Just basic details about myself has been asked to ke

Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: Successfully resolved a customer complaint by offering a refund and personal
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Q2. What you understand by banking
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Banking involves financial transactions, services, and products provided by banks to individuals and businesses.
• Banking involves accepting deposits from customers and providing loans and other financial services.

• Banks play a crucial role in the economy by facilitating the flow of money and credit.

• Services offered by banks include savings accounts, checking accounts, loans, credit cards, and investment products.

• Banking ...read more
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