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iEnergizer Senior Customer Service Representative Interview Questions and Answers

Updated 17 Aug 2022

iEnergizer Senior Customer Service Representative Interview Experiences

1 interview found

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 17 Aug 2022

I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Where do you expect to see yourself here at the company in the next 5 years
    • Add your answer
  • Q2. How can you help the company grow
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you’re looking for a job, I would highly recommend going there and giving a shot.
Good communication skills are what they looking for.

What people are saying about iEnergizer

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a quality analyst
2w
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Omega Healthcare user image Anonymous

posted on 26 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Workers compensation
    • Add your answer
  • Q2. GW modifier
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Interview Preparation Tips

Interview preparation tips for other job seekers - Learn more about the billing

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 13 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction, hobbies
    • Add your answer
Round 3 - Clint Round 

(1 Question)

  • Q1. Introduction, few lines about the place where you stay, an incident from real life when you helped an aged person, Hobbies, some questions on Flipkart and customer service.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The question should be based on real life or the role we have applied for. These political and social topics show nhi be discussed.

Customer Support Executive Interview Questions & Answers

Concentrix Corporation user image Preethi Sonu

posted on 2 Jan 2021

I applied via Recruitment Consultant and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself?, How would you convince the angry customer?, What would you do if we ask you to work on your off or extend your shift?, Why we need to select you?, How would you participate in team...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be bold and confidence by giving your answer even if you don't know about it try to answer

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 17 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Best call experience with customer
  • Ans. 

    My best call experience with a customer was when I was able to resolve their issue quickly and efficiently.

    • Active listening and empathy helped me understand the customer's problem

    • I provided clear and concise instructions to resolve the issue

    • I followed up with the customer to ensure their satisfaction

    • The customer expressed gratitude and appreciation for my help

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be honest and responsible and hard working

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 May 2021

I appeared for an interview before May 2020.

Interview Questionnaire 

1 Question

  • Q1. What are your plans
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell them you see yourself working with this company till eternity, Agree with whatever questions they ask about shift timmings and all.
They want to hear you have no plans in life but to work for concentrix. Don't tell them about your dad business or if he has a good job. And tell them you don't have any plans for futher studies.
Just agree with them in everything. LOL

Senior Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 9 Jul 2020

I applied via Recruitment Consultant and was interviewed in Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Normal Question About Myself
    • Add your answer
  • Q2. Which organisation i was working previously
    • Add your answer
  • Q3. Am I am comfortable in rotational shifts
  • Ans. 

    Yes, I am comfortable with rotational shifts as I understand the nature of the role requires flexibility.

    • I am open to working in different shifts to accommodate customer needs

    • I understand the importance of being available during peak hours

    • I have previous experience working in rotational shifts and have adapted well

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in your answer

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WNS user image priyanka jain

posted on 6 Apr 2022

I applied via Walk-in and was interviewed before Apr 2021. There were 4 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Skill based and personal profile
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Package related .. nice experience
    • Add your answer
Round 3 - Assignment 

Calling

Round 4 - Aptitude Test 

It was nice and typing test too

Interview Preparation Tips

Interview preparation tips for other job seekers - You can always join as it is renowned organisation and good for growth as well

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 Apr 2021

I applied via Naukri.com and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, past experience, knowledge about customer service
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for typing test, process knowledge, strength, email knowledge

Customer Service Associate Interview Questions & Answers

Teleperformance user image Anonymous

posted on 27 Mar 2020

I applied via Recruitment Consultant and was interviewed in Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About myself, Why do you want to work? And why in BPO? SALARY expectations?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Relax, Not to worry. Only you have to be confident and relax. Don't panic, not to take stress that what will happen and what they ask? They ask simple questions and see how long will you stay in this company!!
More about working at iEnergizer

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Senior Customer Service Representative interview?
iEnergizer interview process usually has 2 rounds. The most common rounds in the iEnergizer interview process are Resume Shortlist and One-on-one Round.

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iEnergizer Senior Customer Service Representative Salary
based on 57 salaries
₹2.4 L/yr - ₹6 L/yr
17% more than the average Senior Customer Service Representative Salary in India
View more details

iEnergizer Senior Customer Service Representative Reviews and Ratings

based on 14 reviews

3.3/5

Rating in categories

2.9

Skill development

3.1

Work-life balance

3.6

Salary

3.7

Job security

3.3

Company culture

2.8

Promotions

3.0

Work satisfaction

Explore 14 Reviews and Ratings
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