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Kantipur Management | BPO and HR Outsourcing Company in Nepal Senior Customer Service Representative Interview Questions and Answers

Updated 25 Dec 2024

Kantipur Management | BPO and HR Outsourcing Company in Nepal Senior Customer Service Representative Interview Experiences

1 interview found

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 25 Dec 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Can you provide a brief introduction about yourself?
  • Ans. 

    Experienced customer service professional with a strong background in resolving customer issues and providing excellent support.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and other customer service tools

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service

    • Answered by AI
    Add your answer
  • Q2. Do you have any plans for going abroad?
  • Ans. 

    Yes, I have plans to travel abroad in the near future.

    • I have always been passionate about exploring new cultures and experiencing different ways of life.

    • I am currently saving up for a trip to Europe next year.

    • Traveling abroad will not only broaden my horizons but also enhance my communication skills with customers from diverse backgrounds.

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. What can you tell me about Ncell?
  • Ans. 

    Ncell is a leading telecommunications company in Nepal, providing mobile services to millions of customers.

    • Ncell is a subsidiary of Axiata Group, a Malaysian telecommunications company.

    • It offers a wide range of services including voice, data, and value-added services.

    • Ncell has a large network coverage across Nepal, including remote areas.

    • The company has been involved in various CSR activities to support the community.

    • N...

    • Answered by AI
    Add your answer
  • Q2. What is the definition of customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It includes maintaining a positive and helpful attitude towards customers.

    • Examples of customer service activities include answering phone calls, responding to emails, and assisting with product returns.

    • Answered by AI
    Add your answer
  • Q3. How can we effectively handle customers?
  • Ans. 

    Effective customer handling involves active listening, empathy, problem-solving, and timely resolution.

    • Practice active listening to understand customer concerns fully.

    • Show empathy and understanding towards customers' frustrations.

    • Use problem-solving skills to address issues efficiently.

    • Provide timely and satisfactory resolutions to customer problems.

    • Maintain a positive attitude and professional demeanor throughout inte

    • Answered by AI
    Add your answer

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Interview Tips & Stories
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honestword
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Senior Customer Service Representative Interview Questions & Answers

Teleperformance user image Anonymous

posted on 18 Sep 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - Aptitude Test 

Apptitude consists the percentage question , coding questions , grammer, Diagram

Senior Customer Service Representative Interview Questions & Answers

Conduent user image Anonymous

posted on 30 Sep 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Self introduction with manager
    • Add your answer

Senior Customer Service Representative Interview Questions & Answers

WNS user image FAKIR MOHAMMAD SHAIKH

posted on 8 Dec 2022

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell us something about yourself
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Will give anyone topic to speak
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't waste your time working with this organisation

Senior Customer Service Representative Interview Questions & Answers

iEnergizer user image Anonymous

posted on 17 Aug 2022

I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Where do you expect to see yourself here at the company in the next 5 years
    • Add your answer
  • Q2. How can you help the company grow
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you’re looking for a job, I would highly recommend going there and giving a shot.
Good communication skills are what they looking for.

Customer Service Representative Interview Questions & Answers

R1 RCM user image Anonymous

posted on 22 Nov 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What do you know about customer service
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is all about meeting the needs and expectations of customers.

    • It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

    • Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...

    • Answered by AI
    Add your answer
  • Q2. Why do you wanna work here
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best

Customer Service Representative Interview Questions & Answers

Alorica user image Dwyane Carl Paet

posted on 29 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was quite easy and fast

Round 2 - Group Discussion 

Nerve wracking because it was a group interview and you must answer without being pressured

Round 3 - One-on-one 

(2 Questions)

  • Q1. What is the reason you will leave the company?
    • Add your answer
  • Q2. The reason that will make me leave on this company is to pursue my dream which is to be in IT industry, ever since I was a child I dreamed to build or to program machine or computer that can be beneficial ...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just answer with clarity an honesty

Customer Support Representative Interview Questions & Answers

Foundever user image Anonymous

posted on 20 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Troubleshooting process
    • Add your answer
  • Q2. Why should we hire you
    • Add your answer

Customer Service Representative Interview Questions & Answers

IntouchCX user image Maricel Ballaran

posted on 25 Sep 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Why do you want to work with Intouch CX
    • Add your answer
  • Q3. What do you know about Intouch Cx
  • Ans. 

    Intouch Cx is a customer experience management platform that helps businesses gather and analyze customer feedback.

    • Intouch Cx helps businesses collect feedback through various channels such as surveys, social media, and email.

    • The platform provides analytics and reporting tools to help businesses understand customer sentiment and make data-driven decisions.

    • Intouch Cx offers features like sentiment analysis, customer jou...

    • Answered by AI
    Add your answer
  • Q4. Do you have accessible wifi?
  • Ans. 

    Yes, we have accessible wifi for all customers.

    • We provide free wifi access to all customers.

    • Customers can easily connect to our wifi network without any hassle.

    • Our wifi network is secure and reliable for customer use.

    • Answered by AI
    Add your answer
  • Q5. Are you able to setup a desk?
  • Ans. 

    Yes, I am able to setup a desk efficiently and effectively.

    • I have experience setting up desks in previous roles.

    • I am familiar with assembling furniture and following instructions.

    • I am organized and detail-oriented, ensuring the desk is setup correctly.

    • I can lift and move furniture as needed to setup the desk.

    • I am comfortable using tools such as screwdrivers and wrenches for assembly.

    • Answered by AI
    Add your answer

Senior Customer Service Representative Interview Questions & Answers

Teleperformance user image Anonymous

posted on 18 Dec 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. They'll basically check ur vocabulary and grammar
    • Add your answer
  • Q2. Introduce yourself & childhood memories
  • Ans. 

    I am a dedicated Senior Customer Service Representative with a passion for helping customers. My childhood memories include playing outside with friends and family vacations.

    • Grew up in a close-knit family

    • Enjoyed playing outside with friends

    • Fond memories of family vacations

    • Developed strong communication skills from interacting with others

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - English should be good and accent shoud be understandable
More about working at Kantipur Management | BPO and HR Outsourcing Company in Nepal

Kantipur Management | BPO and HR Outsourcing Company in Nepal Interview FAQs

How many rounds are there in Kantipur Management | BPO and HR Outsourcing Company in Nepal Senior Customer Service Representative interview?
Kantipur Management | BPO and HR Outsourcing Company in Nepal interview process usually has 2 rounds. The most common rounds in the Kantipur Management | BPO and HR Outsourcing Company in Nepal interview process are One-on-one Round.
What are the top questions asked in Kantipur Management | BPO and HR Outsourcing Company in Nepal Senior Customer Service Representative interview?

Some of the top questions asked at the Kantipur Management | BPO and HR Outsourcing Company in Nepal Senior Customer Service Representative interview -

  1. What is the definition of customer servi...read more
  2. How can we effectively handle custome...read more

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